Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Subha Subbaraj

Technical Program Management
Bengaluru

Summary

Results-driven,PMP certified Project Manager having 17+ years of rich experience in Information technology area serviced in Development, Application Maintenance and Production support of software applications in Banking and Financial Services and Automotive projects.

Demonstrated expertise in Project Management including Delivery, Cost, Communication, Resource, Risk management and Stakeholder management.

Comprehensive experience in Quality management, Process improvements, implementation of Quality management system for projects within the organization.

Strong cross culture experience and worked with projects/ teams across the globe.

Adept in managing cross-functional project teams, resource allocation and deployment, coordination & interactions with the project team and other stakeholders.

Strong understanding of ITIL and implementation experience in projects, well conversant with Agile and waterfall methodology. Adroit in creating awareness for driving the projects and process improvement strategy & methodology.

Proven history of driving efficiency improvements and cost reductions,offering analytical problem-solving and strong critical thinking skills.

Overview

19
19
years of professional experience
5
5
Certifications

Work History

Senior Technical Program Manager

VISA
Bengaluru
01.2023 - Current
  • Develop and execute comprehensive project plans with clearly defined deliverables,milestones, dependencies and risks, incorporating technical requirements and concrete timelines to ensure ontime delivery of technology solutions for all the business asks within the India COE program.
  • Establishing and maintaining project management standards, processes, and methodologies within India CoE projects
  • Collaborate and lead the quarterly with key stakeholders in executive teams, product management, engineering and cross functional teams to effectively drive towards program outcomes
  • Leading the Quarterly execution planning across multiple teams to ensure strategic alignment with business goals.
  • Communicate progress to stakeholders regularly including project status, risks, dependencies and change control.
  • Ensure adoption of agile methodologies using JIRA/JiraAlign and solutions fostering a culture of continuous learning and innovation within team.
  • Identify and improve agile metrics to improve team performance.

Project Manager

Shell India Markets Pvt Ltd
Bengaluru
04.2018 - 01.2023
  • End to end ownership right from Requirements Gathering till rollout to 70+sites of a global solution.
  • Coordinated with all site end users across different time zones to plan the rollout and deployment. Being first assignment of this scale and complexity with multiple delivery teams involved, executed and delivered project using Agile delivery methodology.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Lead Technical workstream for the programme,managed a team of 3 Project managers and accountable for all initiatives run within the programme and also drive project initiatives within the programme
  • Efficient Stakeholder management,interacted with 100+ stakeholders that includes the Steering Committee, Vendors, site leadership and site users. Established a strong governance model to facilitate smooth delivery.
  • Identify potential opportunities for project – create proposals, perform technical proof of concept, sign off and move to project initiation and execution.
  • Notable achievement -Goal zero – Global winner Award from Chemical Leadership Team

Chief Project Manager

Volvo India
Bengaluru
07.2016 - 04.2018
  • Responsible of project delivery; Perform Gap Analysis, Detail requirements, Estimation, Development, Testing and Rollout
  • Cost, Quality and Time Management
  • Coordinate Change management activities and customer roll out plans in market
  • Regular status reporting to SC/ other key stakeholders
  • Manage dependencies / integrations to associated systems
  • Identify and coordinate with project stakeholders to meet project goals.
  • Plan and Secure IT resources for project execution.
  • Project planning and monitoring,identify and handle risks.
  • Escalate issues that need to be highlighted by program to operational / executive steering committee

Project Quality Reviewer

Volvo Group
Bengaluru
04.2016 - 04.2018
  • Ensured that projects are planned and executed by Project Managers according to Volvo IT methods & standards for Project Management process
  • Ensured prioritization of Business Critical projects
  • Performed reviews and readiness for projects covering both IT Project Management and IT Delivery Solution Management
  • Shared and reuse experience and knowledge (continuous improvement for project deliveries)
  • Captured competence development needs from Projects
  • Follow-up findings from Project reviews through clear action plans
  • Coaching and mentoring of Project managers in project framework for Volvo
  • Global trainer for Project Handbook and Project Management basics at Volvo

Manager, Quality Assurance

TCS
Bengaluru
02.2013 - 03.2016
  • Implementation of QMS in projects
  • Performed Project Start up process with all activities that initiate the project and create the framework for the project execution
  • Performed Delivery Review and final inspection of all project deliveries; provide Go/No Go decisions
  • Established KPI and metrics to measure quality aspects
  • Scheduling, facilitating and participating in Project Management review
  • Responsible for Delivery Metrics collection, Analysis and derive improvement plan for the unit
  • Review of Problem management, incident management process followed in the project
  • Facilitated Root cause analysis of incidents/defects and arrived at preventive action for improvement
  • Deployment of Process Initiative, Best Practices & tools
  • Customer Satisfaction analysis, PDCA for CSS improvement
  • Performed Internal audits, Facilitation and Tracking of Non compliances to closure
  • Developed tailoring guidelines, Standardization of templates
  • Review the Business Continuity requirements and business continuity plans of the project
  • Noteable Achievement: Special initiative Awards,On the spot awards for successful implementation of initiatives,Best Auditor Award for conducting effective project audits and ontime report submission

Program Manager

Bank of America
Bengaluru
07.2010 - 06.2012
  • Focus on the management and direction of the overall support from offshore (with strength 100+)
  • Responsible for delivery and operations at the program level and point of contact for clients for the engagement
  • Managed a portfolio having application support and maintenance, production support and helpdesk projects
  • Developed and sustained customer relationship through deep engagement and delivering continuous value by meeting customer expectations through issue resolution
  • Ensured project plans and full sign-offs are obtained on time from the customer/client, tracking the project status as per the plan
  • Lead teams in addressing critical situations, problem resolutions and conducting post mortem analysis
  • Analysis of performance metrics and drive (SIP) Service Improvement Plan aimed towards operational excellence like reduced number of issues, cost, etc
  • Review and monitor the Change Management, Problem management and Incident management processes in team
  • Noteable Awards: Customer appreciation for TCS-BACI Governance meeting for effectively handling initiatives in the program and bring out results;Awards from TCS management for strong Delivery Governance

Project Leader/Developer

Bank of America
Bengaluru
07.2005 - 10.2009
  • Analyze requirements,design,develop and testing application.
  • Leading the team and reporting project status to clients and onsite
  • SME for GenAdmin and CRC application and had mentored developers from customer side on application knowledge
  • Responsible for task assignment,performance review of the team
  • Notable Awards: ‘Star of the Quarter’ for contributions in the project, ‘Best Team’ award from the GL and a number of ‘On the Spot’ awards from supervisors for the additional responsibilities handled

Education

Master of Engineering - Power Electronics and drives

PSG College of Technology
Coimbatore

Skills

Technical Program Management

Strategic Planning

Project Lifecyle Management

Stakeholder management

Agile and Scaled Agile methodologies

Process Improvements

Cross-functional team leadership

Certification

Certified SAFe 6 Agilist

Timeline

Senior Technical Program Manager

VISA
01.2023 - Current

Project Manager

Shell India Markets Pvt Ltd
04.2018 - 01.2023

Chief Project Manager

Volvo India
07.2016 - 04.2018

Project Quality Reviewer

Volvo Group
04.2016 - 04.2018

Manager, Quality Assurance

TCS
02.2013 - 03.2016

Program Manager

Bank of America
07.2010 - 06.2012

Project Leader/Developer

Bank of America
07.2005 - 10.2009

Master of Engineering - Power Electronics and drives

PSG College of Technology

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Subha SubbarajTechnical Program Management