SUBHABRATA DAS
General Manager
Raiganj
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. Experienced in strategic planning, team leadership, and operational excellence. Utilizes a forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency through independent decision-making skills and sound judgment that positively impact company success.
Overview
10
10
years of professional experience
4
4
Languages
Work History
General Manager
POPULAR HOSPITAL
03.2024 - Current
- Company Overview: (A Unit of P.P. Popular Hospital Pvt. Ltd.)
- Update hospital Licensing part & maintaining the documents.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed billing standards.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Deputy General Manager
NORTH EAST CANCER HOSPITAL & RESEARCH INSTITUTE
09.2023 - 02.2024
- Company Overview: (A Unit of North East Onco Care Ltd., 11th mile, Jorabat, Guwahati, Assam)
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Assist & performed NABH entry level certification programme.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided corporate staffs (ESIC, IOCL, COL- INDIA, TPA'S, PM-JAY etc.) to maintain relation with the companies about the billing, submitting report timely, renewed the agreement & newly Tie-up process.
- Implemented operational strategies and effectively built customer and employee loyalty.
Administrative Officer
M.R.M. MEMORIAL HOSPITAL
01.2017 - 08.2023
- Company Overview: Unit of Multi specialty Hospital.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Update hospital Licensing part & maintaining the documents.
- Created, prepared, and delivered reports to various departments.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed billing standards .
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and guided corporate staffs ( TPA'S, PM-JAY etc.) to maintain relation with the companies about the billing, submitting report timely, renewed the agreement & newly Tie-up process.
- Served as corporate liaison for finance, IT, Local Government body's and marketing departments.
Floor Manager
ANANDALOKE MULTI SPECIALITY HOSPITAL AND NEUROSCIENCE SCENTER
06.2016 - 12.2016
- Company Overview: Unit of Super specialty.
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Daily counseling & monitoring the patient party's about their patient condition, expenditure & communication with Consultant .
Patient Care Executive
SILIGURI GREATER LIONS EYE HOSPITAL
03.2015 - 05.2016
- Company Overview: Care your Eyes.
- Streamlined patient admissions process for increased efficiency and reduced wait times.
- Monitored vital signs and reported any abnormalities or concerns promptly to medical staff.
- Assisted in the development of patient care plans, contributing to better health outcomes.
- Consistently achieved high levels of patient satisfaction through compassionate care and attentiveness.
- Maintained a clean and safe environment for patients by adhering to strict infection control protocols.
- Improved patient satisfaction by providing exceptional care and addressing individual needs.
- Demonstrated adaptability by working across diverse departments including emergency room settings and intensive care units.
- Managed medical records with diligence, ensuring privacy compliance and easy access for authorized personnel.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Collaborated with store manager to maintain daily operations.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Arranged transportation and documented details of discharge transition plans.
Education
MBA - Hospital Management
George College (Panjab Technical University)
Kolkata, India 04.2001 - 01.2014
Bachelor of Science - Zoology
Raiganj University College (N.B.U.)
Raiganj, India 04.2001 - 01.2012
No Degree - Higher Secondary Education
D.K.C.R.V. (W.B.C.H.S.E.)
Raiganj, India 04.2001 - 01.2009
No Degree - Secondary Education
Raiganj Coronation High School (W.B.B.S.E.)
Raiganj, India 04.2001 - 01.2007
MS Office, Excel & Etc. - Computer Information Systems
Yava Kalayaan Institute
Raiganj, India 04.2001 -
Skills
Financial modeling and reporting
Data mining and analysis
Financial accounting
Business valuation
Real time Billing
Digital Marketing
Team building
Critical Thinking
Team leadership
Operations management
Decision making
Customer relationship management
Multi-tasking & Risk management ability
Analytical skills &Quality management Skills
Accomplishments
- Accelerate company growth.
- Increased foot-fall.
- Reduce needless expenditure & develop affectivity.
- Giving stability.
Others Education - Computer Skills
Windows XP, MS OFFICE (Word, Excel & Power Point)
Training
Hospital Management
Passions
- Playing violin.
- Participating in social activities.
Additional Information
Proficiency about Microsoft 365.
Reading Book & Playing Violin.
I have a interest in music & want to improve himself by reading books.
Timeline
General Manager
POPULAR HOSPITAL
03.2024 - Current
Deputy General Manager
NORTH EAST CANCER HOSPITAL & RESEARCH INSTITUTE
09.2023 - 02.2024
Administrative Officer
M.R.M. MEMORIAL HOSPITAL
01.2017 - 08.2023
Floor Manager
ANANDALOKE MULTI SPECIALITY HOSPITAL AND NEUROSCIENCE SCENTER
06.2016 - 12.2016
Patient Care Executive
SILIGURI GREATER LIONS EYE HOSPITAL
03.2015 - 05.2016
MBA - Hospital Management
George College (Panjab Technical University)
04.2001 - 01.2014
Bachelor of Science - Zoology
Raiganj University College (N.B.U.)
04.2001 - 01.2012
No Degree - Higher Secondary Education
D.K.C.R.V. (W.B.C.H.S.E.)
04.2001 - 01.2009
No Degree - Secondary Education
Raiganj Coronation High School (W.B.B.S.E.)
04.2001 - 01.2007
MS Office, Excel & Etc. - Computer Information Systems
Yava Kalayaan Institute
04.2001 -