IDS FORTUNE NEXT
SUBHADEEP GHOSH
F&B EXECUTIVE
Po-Kalinarayanpur
Summary
To secure a rewarding and challenging position where customer service experience will have valuable application and encourages learning, where I can utilize my acquired skills to improve operations and enhance growth for a mutually beneficial relationship. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Food & Beverage Executive
The Fren Hotels & Resorts
Anjar, Gujarat
9 2022 - Current
- Led team of professionals to achieve significant improvements in customer satisfaction ratings.
- Evaluated effectiveness of marketing campaigns using key performance indicators, refining strategies based on data-driven insights.
- Streamlined supply chain operations, resulting in reduced costs and improved efficiency.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Mentored junior staff members, fostering culture of learning and growth within organization.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food & Beverage Executive
Amber Sarover Portico
Gandhidham, Gujarat
05.2022 - 08.2022
- Optimized inventory management systems, minimizing stockouts and overstocks while maintaining excellent service levels for customers.
- Cultivated high-performance culture within organization by setting clear expectations and rewarding top performers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Food & Beverage Executive / 2nd Command
Kushal Pally Resort
Purulia, West Bengal
11.2020 - 03.2022
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
- Streamlined operations for increased efficiency and reduced costs through effective management of resources.
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Enhanced customer satisfaction by implementing innovative food and beverage menu concepts.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
F&B Supervisor
Adarsh Hamilton (Adarsh Reality & Hospitality Pvt. Ltd.)
Bangalore, Karnataka
12.2019 - 06.2020
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Tr. Captain, F&B Service
Vividus Hotel (Great Destination Hotels & Resorts Pvt. Ltd)
Bangalore, Karnataka
11.2018 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Sr. Guest Service Associate, F&B Service
Grand O7 By Wyndham
Ahmedabad, Gujarat
03.2018 - 10.2018
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 80%.
- Actively participated in regular staff meetings to discuss improvements in daily operations.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Supported conference room setup and event coordination activities as needed.
- Answered hotel phones with professionalism and directed calls appropriately.
- Provided accurate information regarding local attractions, restaurants and activities.
Guest Service Associate, F&B Service
Royal Orchid Regenta
Ahmedabad, Gujarat
02.2016 - 12.2017
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 70%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Industrial Training
Royal Orchid Regenta
Ahmedabad, Gujarat
08.2015 - 01.2016
- Managed and maintained in-house training facilities and equipment.
- Created a positive learning environment by fostering open communication and encouraging teamwork among trainees.
- Contributed to the continuous improvement culture within the company by sharing best practices in industrial training methods across departments.
- Collaborated with management to identify specific training needs and create customized solutions for each department.
Education
Bachelor of Science - Hotel Management
Bhartiar University
Coimbatore, India 04.2014 - 06.2017
12th Standard -
Kalinarayanpur Adarsha Vidyalaya
Kalinarayanpur, Nadia, West Bengal, India 04.2011 - 04.2012
10th Standard -
Kalinarayanpur Adarsha Vidyalaya
Kalinarayanpur, Nadia, West Bengal, India 04.2009 - 04.2010
Skills
Teamwork and Collaboration
Professional Course
Computer Education – Certificate In Information Technology Application - 2011
Software
INNKEY PMS
WINHMS
MICROSOFT OFFICE (word, excel, powerpoint, outlook)
Department
Food & Beverage Service
Disclaimer
I declare that the above information is true to the best of my knowledge and belief.
Roles And Responsibilities
Manage all F&B day-to-day operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service. Identify customers’ needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity. Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained. Daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system. Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion. Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments. Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
Interests
To Explore something new and do it for betterment
To Grain Food & Beverage knowledge
Playing indoor Gameing & Activity
Tours and Travels
Car driveing and Motorcycle Rid
Watching movies
Timeline
Food & Beverage Executive
Amber Sarover Portico
05.2022 - 08.2022
Food & Beverage Executive / 2nd Command
Kushal Pally Resort
11.2020 - 03.2022
F&B Supervisor
Adarsh Hamilton (Adarsh Reality & Hospitality Pvt. Ltd.)
12.2019 - 06.2020
Tr. Captain, F&B Service
Vividus Hotel (Great Destination Hotels & Resorts Pvt. Ltd)
11.2018 - 12.2019
Sr. Guest Service Associate, F&B Service
Grand O7 By Wyndham
03.2018 - 10.2018
Guest Service Associate, F&B Service
Royal Orchid Regenta
02.2016 - 12.2017
Industrial Training
Royal Orchid Regenta
08.2015 - 01.2016
Bachelor of Science - Hotel Management
Bhartiar University
04.2014 - 06.2017
12th Standard -
Kalinarayanpur Adarsha Vidyalaya
04.2011 - 04.2012
10th Standard -
Kalinarayanpur Adarsha Vidyalaya
04.2009 - 04.2010
Food & Beverage Executive
The Fren Hotels & Resorts
9 2022 - Current
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