SUBHADEEP MAJUMDER
SENIOR MANAGER - OPERATIONS
Kolkata,WB
Summary
Dynamic Senior Manager with a proven track record at M.R Group of Colleges and Hospitals, enhancing operational efficiency and patient satisfaction through strategic planning and process improvement. Skilled in leadership development and team collaboration, I successfully mentored staff, driving initiatives that elevated service quality and compliance standards.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Manager
M.R Group of Colleges and Hospitals
06.2022 - Current
- Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency and service delivery.
- Oversaw compliance with healthcare regulations and standards, ensuring patient safety and quality of care across all departments.
- Mentored staff in best practices for patient management, resulting in improved team performance and patient satisfaction ratings.
- Spearheaded process improvement projects that streamlined workflows, reducing turnaround times and enhancing service quality.
- Collaborated with senior leadership to develop long-term strategic goals, aligning departmental objectives with overall institutional vision.
- Facilitated training programs for staff, enhancing knowledge of compliance protocols and improving overall team competency.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Assistant Manager
Desun Hospital and Heart Institute
01.2018 - 06.2022
- Assisted in developing and implementing patient care protocols, enhancing compliance and safety across the hospital.
- Collaborated with department heads to streamline operational processes, resulting in improved efficiency and patient satisfaction.
- Coordinated staff training programs, elevating team performance and ensuring adherence to healthcare standards.
- Managed inventory systems to optimize supply levels, reducing waste and ensuring timely availability of essential medical resources.
- Monitored performance metrics to identify areas for improvement, successfully enhancing service delivery and operational effectiveness.
- Developed and maintained positive relationships with patients and families, contributing to a supportive and respectful care environment.
- Implemented feedback mechanisms to gather patient insights, driving initiatives that improved overall service quality and satisfaction.
Education
B.Com (Accountancy Honours) - Business Accountancy
04.2001 -
- Honours
Skills
Patient care protocols
Process improvement
Team collaboration
Patient satisfaction
Strategic planning
Leadership development
Patient engagement
Operational efficiency
Staff training programs
Timeline
Senior Manager - M.R Group of Colleges and Hospitals
06.2022 - Current
Assistant Manager - Desun Hospital and Heart Institute
01.2018 - 06.2022
Calcutta University - B.Com (Accountancy Honours), Business Accountancy
04.2001 -