SUBHADEEP PAL CHOWDHURY
Pune
Summary
In search of a challenging position in the organization where I could offer & enhance my skills and at the same time get space to contribute towards achieving the organizations goal as well as professional goal.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Fiserv India Private Limited
09.2023 - Current
- Managing 3 Infrastructure projects in BFSI domain responsible for New sever builds, Server and tools upgradation and migration, Establishing connectivity in Cert, Prod and DR environments and Tech Refresh activities
- Performing activities starting from Project Planning till closure successfully - Planning, Design, Build, Test, Deploy, Monitor and Closeout phases
- Preparation of scope document and Project Schedule Plan, Controlling Project Budget in accordance with planned effort hours, Resource identification and allocation, Task assignment, Spending Commitment Request Management, Presentation of Project deck to the Organizational Units and in Governance calls
- Adhering to Change Management and Risk Management activities in the best possible manner to ensure business can function in the usual mode even in case of any unforeseen incident or circumstance
- Monitoring of jiras and all scrum ceremonies are being followed diligently to avoid any miss in the planned project tasks
- Maintaining coordination with Business Units, Stakeholders, Application Teams, Fiserv Management and all relevant stakeholders to successfully meet each project task milestone as per scheduled project plan.
Senior Technical Lead
HCL Technologies
01.2023 - 09.2023
- Managed 2 Development teams of 10 members each responsible for New Application Development, Enablement of new features, Integration of 3rd party libraries
- Supporting Regression and Unit Testing as per Agile and Scrum guidelines in regard to Sprint Planning, Daily Scrum meetings, Product backlog grooming, Review Meetings, Sprint Retrospectives
- Risk management, Release Management and Change Management activities are being adhered to accordingly from project perspective
- Extensive use of jira tool in regard to project task alignment and monitoring
- Successful and timely delivery of project deliverables was on top priority
- Coordinating with the senior account management in regard to project activities, attending weekly meetings and governance calls accordingly.
Senior Associate - Projects
Cognizant Technology Solutions
05.2022 - 12.2022
- Handled 2 development teams of 8 members each working on development and support activities for Sanofi project in adherence to Agile methodology following all scrum ceremonies strictly
- Assisted team to overcome impediments and perform in the most optimal manner maintaining team coordination
- Release Management, Change Management, Stakeholder Management along with Delivery activities are being handled accordingly.
Business Process Lead
TATA Consultancy Services
05.2013 - 05.2022
- Managed a team of 10 Developers ensuring the timely launch of New Business entitlement and Periodic entitlement reviews adhering to the defined SLA parameters as per the SDLC agile methodology guidelines
- Worked in close co-ordination with all stakeholders to confirm the successful completion of each SDLC phase as per Requirement, Design, Development, QA Testing, UAT /UAT Fix, Prod Set Up, Production Turnover, Production Validations and Review Launch as per the planned and agreed guidelines
- Maintaining Project dashboard and presenting it in Client Governance Calls, updating Project Delivery tracker and Weekly Status Reports, conducting scrum meetings, Weekly Project Review Meetings with all stakeholders, Planning meeting, Review Meeting, Retrospective meetings, Year End Project Checklist discussion with stake holders.
Project Lead
TATA Consultancy Services
05.2013 - 06.2016
- Managed a Production Support team of 20 members responsible for SLA based task performance activities that include Batch / Status / Alerts / Host Monitoring as well as RFB execution and analysis functions, mailbox monitoring and raising incidents as per project guidelines
- Working closely with all relevant project teams for event resolution methods (RCA), project automation and process optimization
- Managed responsibilities starting from resource on boarding, task allocation, scheduling KT sessions, access issues, team appraisals, timesheet (attendance) compliance for all team members, identification of competencies as well as necessary trainings for team members, timely feedback, handling client escalations, client governance calls, Productivity / Quality Report, BCP activities, Status reporting, Risk management, process improvement plans and all the necessary day to day activities required for smooth project operation
- Shared regular monthly reports like Project Head Count Report, Metrics Report (Estimation on project health), Seat Occupancy Report, Contract Reporting with BRM and Delivery Head.
Senior Process Executive
Homeward Residential India Pvt Ltd
11.2009 - 04.2013
- Reviewed and analyzed loan applications for US citizens and provided approval or disapproval accordingly as per company and federal guidelines in accordance with US Mortgage Underwriting policies
- Process Optimization, Floor Support, Handling Escalations, Daily Production Reports, Arranging Team Activities, Team Attendance & Roster
- Chosen as the top performer of the year and high flyer for US.
Customer Service Executive
Zensar Technologies Limited
10.2008 - 10.2009
- Part of Indexing team which is responsible for processing billing transactions of Acosta (situated in US) and have successfully achieved SLA targets
- Processing the Critical Tasks and handling the Escalated cases
- Providing floor support and mentoring the new joiners
- Responsible for Teamwork Allocation and maintaining daily team productivity report.
Customer Care Executive
EXL SERVICE.COM (I) Pvt. Ltd
01.2007 - 09.2007
- Catering Customer Services of Utility-Energy Sector (UK Process) that includes Investigation, Auditing, Customer Financials, Billing, Energy Metering, Customer Transfers; Correspondence & accordingly workflow processing using SAP-ISU, Siebel, MS-Office etc
- Responsible for billing of British Gas in SAP (IS Utility) environment
- Successfully achieved all process related Quality & Productivity targets.
Customer Response Executive
Reliance Infostreams Pvt. Ltd.
05.2005 - 12.2006
- Catering Contact Centre Services of Telecom Sector that includes Inbound Customer Services, Technical Support, Technical Enquiry, Bill Enquiry, Value Added Services, and Customer Query Resolution & Product Help etc
- Billing of Post-paid subscribers as per the company rules and guidelines
- Handling of escalated issues pertaining to billing disputes and providing resolution accordingly.
Business Development Executive
Raj Kumar Textiles
01.1997 - 04.2005
- Handled a team of executives responsible for achieving the Sales Target
- Development of Dealers and Distribution Network, Business Promotion and Correspondences
- Maintaining warehouse.
Education
B.Sc -
University of Calcutta
01.1996
H.S. (X+2) -
Maulana Azad College, Calcutta
01.1994
I.C.S.E (X) -
Assembly of God Church School
01.1992
Skills
- Strong decision making and problem-solving skills
- Able to motivate and lead others in a team, creating an environment of trust
- A continuous desire towards gaining new knowledge and learning new skills
- Ability to overcome weak areas by working on and bringing out strengths
Certification
- PSM I (Professional Scrum Master I) Certified
- Agile approach to Project Management
- ITIL foundation
- Business Analytics VBA Certification from Orange Tree Global, Pune, March 2015
Languages
English
Hindi
Bengali
Applications And Tools
- Jira
- Clarity
- Servicenow
- MS Projects
- ALM
- Lending Portal
Area Of Interest
- Travelling
- Photography
- Surfing the net
Personal Information
- Passport Number: N3770933
- Father's Name: Shri Dilip Pal Chowdhury
- Date of Birth: 12/16/1975
- Marital Status: Married
Timeline
Technical Project Manager
Fiserv India Private Limited
09.2023 - Current
Senior Technical Lead
HCL Technologies
01.2023 - 09.2023
Senior Associate - Projects
Cognizant Technology Solutions
05.2022 - 12.2022
Business Process Lead
TATA Consultancy Services
05.2013 - 05.2022
Project Lead
TATA Consultancy Services
05.2013 - 06.2016
Senior Process Executive
Homeward Residential India Pvt Ltd
11.2009 - 04.2013
Customer Service Executive
Zensar Technologies Limited
10.2008 - 10.2009
Customer Care Executive
EXL SERVICE.COM (I) Pvt. Ltd
01.2007 - 09.2007
Customer Response Executive
Reliance Infostreams Pvt. Ltd.
05.2005 - 12.2006
Business Development Executive
Raj Kumar Textiles
01.1997 - 04.2005
B.Sc -
University of Calcutta
H.S. (X+2) -
Maulana Azad College, Calcutta
I.C.S.E (X) -
Assembly of God Church School