Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Interests
Timeline
CustomerServiceRepresentative

Subhadip Bhattacharyya

Kolkata,West Bengal

Summary

Objective - To be a part of organization that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills. Experienced Operation's Executive for Eastern India with experience of 10 years and also initially involved in data collection and tabulation for 4 years in Market research. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
3
3
Language

Work History

Lead - FW Execution

A. Organization - Nielsen India Pvt. Ltd
Kolkata, West Bengal
09.2010 - 06.2020
  • Geographic Coverage - West Bengal, Bihar, Orissa, Jharkhand & Assam Responsibilities - Resource Planning, Team Building & Training, Data Collection, Validation and QC.
  • Maintained excellent attendance record, consistently arriving to work on time.

Field Interviewer

B. Organization - AC Nielsen ORG Marg Pvt. Ltd
07.2007 - 08.2010
  • Assisted with project planning and execution of research.
  • Observed participants and recorded results.

Proprietor

C. Organization
01.2000 - 02.2007
  • Responsibilities - Manufacturing, trading, placing & sales of the product.

Education

Bachelor of Commerce - Commerce

University Of Burdwan
07.1992 - 07.1995

PGDM in Industrial Relation & Personnel Management - Management

University Of Burdwan
Burdwan
05.1998 - 07.1999

Skills

Team Buildingundefined

Accomplishments

  • Overall 17+ years of experience in different field of which spent 14 years in Market Research industry Successfully dealt with more than 400 + number of projects in Market research Field Area of operation was entire Eastern Zone Handled projects for Demand Estimation, Customer Satisfaction & Vendor Satisfaction in the field of Agriculture, banking to different Industrial products and services.
  • Agri-Input - Demand Estimation for Fertilizers, Pesticides & micronutrients. Data collection from different stakeholders in this value chain to understand the practice, need gap & expectation.
  • U&A Study - Understanding of usage & application of specific paints and coating across different user segments.
  • Explosive – Storage, Logistic, Usage, Application, Performance, Satisfaction, Dissatisfaction and expectation with respect to this product in different climate and topographical conditions.
  • OEM Power Plant - Satisfaction survey amongst different customers from different business verticals. This study helped our client to identify the loopholes in product offerings & services.
  • Insulator - Acceptability of different types of insulators across various application areas. Shortcomings and the required development by industry experts.
  • Banking – Product basket requirement in SME segment.
  • Type of Surveys Conducted – Satisfaction Survey - Satisfaction survey amongst different stakeholders like vendors, dealers, different customers for understanding of satisfaction, dissatisfaction, area of development, need gaps & expectation with respect to several attributes. Generally this survey is conducted on the given database.
  • Demand Estimation – Finding out the demands for specific product & service, challenges, potential threats by applying SWOT analysis.
  • Media Research - This survey was to understand people’s choice towards different programme under the specific Socio-Economic condition. TRP is measured with the help of the index revealed in this research.
  • Supervised team of 30 staff members.
  • Collaborated with team of 7 in the development of BARC

Affiliations

One Year full time Post Graduate Diploma in Industrial Relation & Personnel Management from the University of Burdwan (1998 – 1999). Academic Qualification B. Com (H) from the University of Burdwan in 1995

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Photography and driving is my passion

Timeline

Lead - FW Execution

A. Organization - Nielsen India Pvt. Ltd
09.2010 - 06.2020

Field Interviewer

B. Organization - AC Nielsen ORG Marg Pvt. Ltd
07.2007 - 08.2010

Proprietor

C. Organization
01.2000 - 02.2007

PGDM in Industrial Relation & Personnel Management - Management

University Of Burdwan
05.1998 - 07.1999

Bachelor of Commerce - Commerce

University Of Burdwan
07.1992 - 07.1995
Subhadip Bhattacharyya