Subhadip Dasgupta

Lead, Learning & Development

• Strategic Leadership: Spearheaded the development and execution of a comprehensive pan-India L&D strategy, aligning learning initiatives with organizational goals and driving talent development.
• Needs Assessment: Conducted thorough Training Needs Analysis (TNA) across the organization to identify critical skill gaps and inform strategic learning interventions.
• Team Management & Capability Building: Led, mentored, and managed a diverse team of [Number] L&D trainers across India, fostering professional growth and building internal trainer capabilities
• Program Management (End-to-End): Directed the full lifecycle management of various training programs, including:
  Induction: Optimized new hire induction processes, resulting
  Functional Training: Developed and implemented functional training modules
  Behavioral Training: Designed and facilitated behavioral competency programs, enhancing
• Digital Learning Transformation: Drove key digital learning initiatives, including the implementation of a new LMS and the development of X e-learning modules, increasing digital learning adoption by Y%.
• Bespoke Program Development: Initiated and led the creation of customized learning solutions for support functions, addressing specific skill gaps and contributing .
• Budget & Resource Management: Managed an annual L&D budget of over 15 Cr, ensuring optimal resource allocation.
• Data & Analytics: Established robust L&D data collection and reporting frameworks, utilizing insights to measure program effectiveness (e.g., ROI, learner satisfaction) and inform future strategic decisions.
• Stakeholder Engagement: Collaborated extensively with senior leadership, department heads, and HR business partners to identify training needs, secure buy-in, and ensure program relevance.
• Process Improvement: Implemented new L&D processes and technologies that streamlined operations and improved overall training delivery efficiency.

• Learning partner for Retail businesses such as Micro Loan, Tractor Loan, TW Loan, SME Loans, Home Loan & LAP.
• Overseeing the delivery of comprehensive training programs, including Induction, Functional and Behavioral training.
• Handling a team of L&D trainers responsible for execution of Induction, Functional, Behavioral training programs PAN India.
• Designing and managing programs specifically for addressing areas of low productivity to improve performance.
• Driving the adoption of Digital learning by utilizing and integrating platforms like Coursera, Skillsoft with LMS.
• Responsible for Budgeting, utilization and tracking of final allocated L&D Budget
• Spearheaded a comprehensive behavioral change initiative, coordinated stakeholder engagements and focus group discussions to identify core challenges and solutions.
• Setting Output metrics and benchmarks for tracking training effectiveness of functional trainings.
• Responsible for tracking, reporting, and achievement of Key L&D metrics as part of organizations ESG commitment.

• Responsible for effective utilization of trainers
• Responsible for utilization and tracking of allocated L&D Budget with zero deviation
• Regular liaising with Business Stakeholders on National Level to understand learning needs
• Responsible for creating, updating modules on Functional Product refreshers, Induction Modules.
• Creating L&D SOPs, audit checklists & managing training and development processes.
• Empaneled Training partners – Identification, assessment and periodic evaluation to ensure training delivery quality during Induction programs.
• Setting up new processes as required, including creating and updating the Training Calendar, tracking training attendance, capturing feedback on training programs and workshops.
• Developed Learning Journey for new joiners with periodic refresher programs.

• In charge of delivery of all Induction, Functional and Behavioral training programs in the zone.
• Interacting with Management, HR Leadership & Employees to assess training needs & implement customized training & development programs
• Taking ownership of L&D and training needs of the zone by liaising with Zonal Leadership and Product Team
• Preparing contents for E Learning Modules; coordinating for PAN India Tests for RCU Executives and TW DMIs

• Conducted current & ongoing strategic assessments of business-wide training and development programs and initiatives; worked as SPOC for Axis Bank's NRI Channel
• Collaborated with cross-functional business management, enterprise account management, people management, solution selling and consulting-led engagements
• Provided support to sales team of Axis Securities with classroom training, demonstrations, on-the-job training, meetings, workshops for customers
• Achieved complete training coverage of Bank Employees Q-o-Q for Kolkata Circle
• Steered effective working relationships with customers through regular meetings; identified and obtained further sales and business development opportunities

• Generated revenue; administered branch operations, compliance & risk management; led a team of equity advisors for customers
• Achieved target completion by customer penetration in various equity and equity related products
• Facilitated business growth by delivering high-quality solutions and established customer retention strategies
• Designed and implemented a database that identified all information held in the business and its relative risk
• Ensured the highest levels of service to current and prospective customers with focus on consistent & superior experience with the bank
• Built relationships with the client & educated them about different financial investments; achieved third party product targets such as Insurance, Fixed Deposits & so on
• Achieved target completion by customer penetration in various equity and equity related products; zero compliance deviations on company and SEBI policies

• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Consistently exceeded monthly sales goals by cultivating a strong network of professional contacts and referrals.
• Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
• Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.

• Contributed to the overall success of the firm by consistently hitting or exceeding revenue targets through both new business acquisition and client retention efforts.
• Improved client satisfaction by promptly addressing inquiries and resolving issues related to their accounts or transactions.
• Developed strong relationships with clients, fostering trust and ensuring long-term retention.
• Secured new business by leveraging referrals from satisfied clients and effectively marketing services to prospective investors.