SUBHADRA JAGANNATHAN
Hyderabad
Summary
Highly experienced Management graduate with 22 years of success in building strategic blueprints and leading diverse teams across departments such as Inside Sales, Central Strategy and Sales Operations. Consistently delivered meaningful outcomes for Customers and Key Global Stakeholders across industry verticals, including Cloud, Operations, Hardware, Financial Services Consulting and Consumer Durables. Recognized as a thought leader with a proven track record of developing operational plans and effectively leading large, global teams to surpass goals. Hold a post-graduation degree in Business Administration.
Overview
22
22
years of professional experience
Work History
Central Strategy Leader - Quality & Training
Amazon
10.2023 - Current
- Led India Central Strategy Programs Organization as Quality & Training Leader within Relay Operations Centre.
- Provided scalable end-to-end Quality and Training strategy, gap analysis, optimal proficiency design & plans, innovative simulation-based ramp-up design capabilities including Voice of Customer.
- Serving as a strategic advisor to internal and external stakeholders to promote the adoption and engagement of WW ROC programs for training and quality audits. Demonstrating exceptional people management, program management, and analytical abilities within a matrix organization. Expertly breaking down intricate problems into executable steps that fuel product development at Amazon speed.
- Implemented Quality Strategy by driving Transactional Audits and Training Interventions for 4500 Operation Associates at Amazon Transportation Service Operations in NA EU & India.
- Developed and executed long-term operational planning, 3-year vision plans, and strategic roadmaps for quality and training while fostering innovation and a passionate voice.
- Collaborated with senior leaders (Directors and VPs) from NA and EU to drive global initiatives and launch new programs.
Cloud Sales Center Leader
Amazon Web Services
08.2021 - 10.2023
- Managed and supervised a diverse workforce of 53 employees, consisting of 48 sellers and 5 People Managers within the India Cloud Sales Centre (CSC)
- Achieved a revenue outcome of $154M, representing 6.3% of India Area GM revenues. Allocated funds with a distribution of $68M from CSC led and $86M from CSC led Co-sell territories.
- Utilized collaborative approach to expand customer base in India through strategic partnerships and cross-functional collaboration with stakeholders, solution architects, business development, operations, partners, marketing and world-wide Specialist Organization teams
- Collaborated with channel partners to accelerate growth, resulting in a 60% AWS originated partner attach; achieved an 85% pipeline-to-in-year revenue realization.
- Lead by example as an inside leader by investing significant time in hiring and developing the best talent. Through championing collaboration, inclusiveness, creativity, and accountability, I foster a culture of strong achievement within my inside organization while prioritizing my team's career growth.
Inside Sales Director
Dell International Services, CSB
02.2019 - 03.2021
- Led 200-member team including Inside Sales Account Managers, Managers, and Regional Leads in delivering $250M revenue with 26% gross margins annually.
- Successfully strategized with Europe leaders to execute the blueprint for UK CSB Offline, resulting in substantial progress towards achieving the FY23 $1 Billion vision for EMEA.
- Partnered with key stakeholders such as Marketing, Merchandising, CRM, and Online Sales to successfully deliver on Units/Revenue/Margin goals.
- Executed flawlessly on the Blueprint for UK Consumer & Small Business YoY initiative, delivering outstanding results.
SB Planning Consultant
Dell International Services
02.2018 - 02.2019
- Led UK Small Business Strategy and Acceleration by developing a forward-looking 3-year plan.
- Built strategic framework, established key lobbies, and aligned on RACI (Responsible/Accountable/Consult & Informed).
- Implemented key tasks and sub-tasks resulting in the delivery of 121k Units / $188M Revenue with $53M Margin.
- Successfully grew the UK SB Business by 2x in just 3 years, enhancing Units, $Revenue, and $Margin.
- Collaborated with cross-functional teams in Merchandising, Marketing, Finance, and Sales Operations to ensure accountability and alignment.
Inside Sales Regional Senior Manager
Dell International Services Pvt Ltd
01.2016 - 01.2018
- Successfully led a team comprising of 80 sales professionals across multiple departments including Consumer and Small Business Offline as well as Chat teams, delivering $82 Mn revenue at a substantial margin of 20% while selling over 65000 units.
- Led diverse teams to drive key operational metrics including talk time, detections, bid and ISG in Consumer & Small Business Call, Chat & Outbound Qs.
- Led the career development of the largest workgroup in Hyderabad, including ISMs, LORs, TSRs & ISRs
Inside Sales Senior Manager
Monster India Pvt Ltd, SEA
09.2014 - 12.2015
- Effectively led a diverse team of 25 Sales makers spanning across various regions in India and South East Asia.
- Successfully achieved revenue targets while driving sales for small to medium-sized businesses in two diverse locations
Senior Business Development Manager
Oracle India Pvt Ltd
01.2011 - 09.2014
- Led and managed a team consisting of 10 BDCs, resulting in increased pipeline addition to System ORD function.
- Achieved a pipeline generation goal of $25 Million with 25% margins.
- Led BDCs in consistent liaison with System ORD ISRs to facilitate conversion of Pipeline to $Rev
- Accountability for driving collaboration with Technology, OFM, and Applications LOBs to successfully cross-sell and achieve a 20% conversion rate on $Rev pipeline.
Inside Sales Team Manager
DELL India Private Ltd
09.2008 - 01.2011
- Successfully transitioned from leading the Dell India Hunting Team, comprising of 10 Account Managers focused on the Small and Medium Business Relationship segment, to working with the South Farming team handling Retention accounts.
- Achieved 25% profitability by delivering IT hardware solution sales to India South Farming SMB customers base in Karnataka, Andhra Pradesh, Tamil Nadu & Kerala resulting in a revenue gain of 5 Million USD.
- Secured 10k USD worth of business per account through the sale of various Dell product lines
- Achieved a total of 1.3 Million USD in Enterprise Revenue for the company by implementing strategic LOBC and Focused Account plans in the South Farming landscape.
Enterprise Specialty Manager
DELL International Services Ltd
04.2007 - 09.2008
- Steered and supervised the setup of a new business venture at Dell by providing expert guidance and strategic leadership. Established the Outbound Sales department in the Business Sales Division, laying down foundations that were later adopted across various Dell EMEA sales locations.
- Successfully led a team of sales professionals and support staff, resulting in $1.5 million revenue generation and a 13% operational income for the first quarter.
- Conceived, developed, and executed a revenue-enhancing Dynamic Business Model known as The Programs Team at Dell.
- Crafted a focused strategy including target segment identification, product positioning, along with a mission statement and objective.
- Successfully generated $867,000 in revenue with a 15% profitability in programs while maintaining accountability for P&L performance.
Inside Sales Manager
Dell International Services
04.2005 - 04.2007
- Led, motivated, and mentored a team of Sales professionals in Dell Home Sales (DHS) achieving a Sales Revenue of $14.8 Million in 2006.
- Invited to join the ‘Club of Excellence' in DHS for consistently outperforming on sales deliverables for 4 Quarters, resulting in a CSAT score of 85%.
- Achieved the highest Tell Dell score across 9 Quarters as a “Top Champion Quadrant” People Manager, outperforming
- Promoted from DHS to Dell Business Sales, delivering $4.5 Million revenue in '07 with 20% margins.
- Promoted to drive the Enterprise Line of business for the Hyderabad Outbound Process as a member of ASG (Advanced Solutions Group) Organization
- Led a team of Technology Solutioning experts for UK Hi-end Business customers, driving $2.5 Million of Enterprise Revenue/Quarter while maintaining 30% Profitability
- Identified process gaps in Enterprise Solutioning for Outbound business, working closely with Area Managers to establish training needs and process controls that optimize Agent Enterprise scalability on calls.
Relationship Manager - Private Clients Business
Citibank NA & ICICI Prudential Life Insurance Ltd
05.2003 - 04.2005
- Successfully sourced $0.25 Million in new business for Citibank NA by carefully evaluating client financial objectives, risk tolerances, and investment timelines.
- Offered expertise in analyzing different investment strategies to clients while assisting them in growing their financial resources via investments, savings plans, insurance coverage, and pension schemes.
- Managed multi-million dollar investment portfolio for corporate clients, offering diverse product options including life insurance, mutual funds, and tax-saving bonds.
- Served as an end-to-end solution provider for Citibank Suvidha base, devising and executing a financial plan aimed at helping clients pursue their long-term objectives.
- Provided personalized financial services to Citibank Clientele via Citipro Software, aligning their risk appetite with the attainment of financial milestones.
- Managed wealth portfolios by providing expert guidance on investment strategies across various asset classes such as debt, equity, and mutual funds while also offering valuable insights on tax planning and insurance strategies.
Account Manager
Blowplast Ergonomics Pvt Ltd
05.2002 - 05.2003
- Managed end-to-end sales process, from lead generation to account conversion, and coordinated with supply chain teams
- Generated $0.5 million in revenue within the initial 7-month period of employment
- Exceeded my Targets by 125%, outperforming all other account managers in Mumbai Branch.
- Converted an 'Unfavorable' Account into a favorable key account, securing a $ .125 million contract in November 2002.
- Developed insight on Acquisition, Retention and development strategy for Key accounts
- Nominated for the All India Top performers meet in December'02 at Jaipur.
Education
PGDBA - Marketing
Institute For Technology And Management
Navi Mumbai05.2002
B Com - Commerce
Kasturba Gandhi Degree College
Hyderabad, India04.2000
Std XII - Humanities
St. Francis College For Women
Hyderabad, India04.1997
Skills
- Strategic Visioning
- Data-driven decision-making
- Strategic Partnerships
- Organizational Development
- People Leadership & Career Pathing
- Cross functional collaboration across multiple geographies
- Dealing with ambiguity & Earn Trust
- Insist on highest standards and Bias for Action
- Hiring and Developing the Best
- Dive Deep
Interests
MUSIC , Secured the “Gold Medal” in the State level Annamacharya Music competition conducted by the Tirumala Tirupathi Devasthanam Secured the Ist prize in the Music competition conducted by the Madras Music Academy in 1998
Timeline
Central Strategy Leader - Quality & Training
Amazon
10.2023 - Current
Cloud Sales Center Leader
Amazon Web Services
08.2021 - 10.2023
Inside Sales Director
Dell International Services, CSB
02.2019 - 03.2021
SB Planning Consultant
Dell International Services
02.2018 - 02.2019
Inside Sales Regional Senior Manager
Dell International Services Pvt Ltd
01.2016 - 01.2018
Inside Sales Senior Manager
Monster India Pvt Ltd, SEA
09.2014 - 12.2015
Senior Business Development Manager
Oracle India Pvt Ltd
01.2011 - 09.2014
Inside Sales Team Manager
DELL India Private Ltd
09.2008 - 01.2011
Enterprise Specialty Manager
DELL International Services Ltd
04.2007 - 09.2008
Inside Sales Manager
Dell International Services
04.2005 - 04.2007
Relationship Manager - Private Clients Business
Citibank NA & ICICI Prudential Life Insurance Ltd
05.2003 - 04.2005
Account Manager
Blowplast Ergonomics Pvt Ltd
05.2002 - 05.2003
PGDBA - Marketing
Institute For Technology And Management
B Com - Commerce
Kasturba Gandhi Degree College
Std XII - Humanities
St. Francis College For Women
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