Summary
Work History
Education
Skills
Activities
Personality
Languages
Disclaimer
Personal Information
Timeline
Generic
SUBHAGATA ADHIKARY

SUBHAGATA ADHIKARY

Bnagalore

Summary

Obtain a challenging leadership position, applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum growth.

Work History

IMAC Analyst

IBM INDIA PVT LTD.
  • Worked in Work Order Console within Remedy Management & Upselling of software products
  • Tools we used were Active directory within KVM and others It was catch and dispatch of tickets into Remedy Management We used to assign the tickets to the concerned teams based on the issues Following up with the clients on open tickets Keeping the clients updated until the closure

SAP Analyst

IBM INDIA PVT LTD.
  • Worked with SAP Helpdesk as a SAP Analyst for 4 months within IBM INDIA PVT LTD
  • We used to take calls for assistance on SAP systems.

IMAC Executive

VODAFONE SHARED SERVICES LTD
  • We used to give access for Shared Drives, Content Servers, & selling products WWC and many more Managed access for users and clients in India and UK Some of the tools used were Active directory, Remedy, Content Server, Service Catalogue, AMDOCS CRM Conducted process training for new joiners and knowledge transfer sessions We also used to refer to Workspace (document repository), for knowledge-based articles

Client Relationship Advisor

RK TECHNOLOGIES
  • Used to handle first line escalations from the clients Client Retention Maintained and prepared escalation tracker and weekly reporting Customer satisfaction analysis Quality monitoring and audit of the calls and mails Quality and Root Cause analysis Caliber section with the team about default Conducted process training for new joiners and arranged refreshers and knowledge transfer sessions

Agency Manager

Niva Bupa Health Insurance Company Ltd.
  • Met the desired monthly target for recruiting agents/channels/advisors
  • Drive business from the recruited and mapped channels
  • Trained the advisors on the company portals and tools
  • Regular prospect visits with the channels/advisors to drive businesses Arranged weekly/monthly meetings virtually and to understand any sort of challenges

Deputy Manager – Retail Business Group

HDFC ERGO General Insurance Company Ltd.
  • Client Portfolio Management and insurance advisory services in terms of quotations, renewals and other requests
  • Identify risks and insurance needs of clients and delivery of solutions through my channels/ advisors
  • Handle the renewal process including negotiation with insurers / clients and completion of renewals/placements
  • Establish high-level prospect relationships with channels through dedicated and excellent service Carry out any other duties as assigned on requirement.

Agency Development Manager

Max Life Insurance Company Ltd.
  • Portfolio management for probable prospects from Mutual Funds, Investment Banking, Chartered Accountants, and others
  • To achieve business target, through field sales of insurance Handle the renewal, surrender and upsell process including negotiation with clients Establish high-level prospect relationships, maintain close relationships with channels through dedicated and excellent service
  • To recruit, train and develop a team of insurance advisors to create business opportunities
  • To assist Advisors/channels in sales calls for conversion and upgrading by upselling them

Deputy Manager, BANCASSURANCE

Reliance General Insurance company limited
  • Take ownership and accountability for business development To bring actively new ideas to develop business and to engage in decision making to get final result
  • To conduct drives and seminars regularly Responsible for prospecting, selling and managing RMs/ Salespeople who are into mutual funds, FDs, Bancas
  • Influence decision making at senior levels to get mind share from the banks Analyzing customer needs and identifying cross-sell and upsell opportunities
  • Explaining banking and insurance products and processes to existing and walk-in customers
  • Assisting customers in choosing the most appropriate financial products
  • Offer financial planning services to clients.

Education

B. SC - Mass Communication, Advertising and Journalism

ISB&M School of Communication
Kolkata, West Bengal

CBSE (12th) - undefined

Bholananda National Vidyalaya
Kolkata, West Bengal

CBSE (10th) - undefined

North Point Senior Secondary Boarding School
Kolkata, West Bengal

Skills

Communications

Activities

  • Worked in a documentary movie called “Bikel Bela”
  • Was in-charge in organizing college event “Media Mind Print”.
  • Acted in documentary movies and gave voice overs.
  • Organized a beauty pageant in 2012.
  • Worked for the marketing of many events and PR.
  • Member of “NAV SANDHYA” Women’s Association.

Personality

Joyful and Hardworking professional that aims to elevate the work experience by consistently maintaining a cheerful attitude. Genuinely enjoys positions requiring extensive improvement in quality of Work Order Console. Comfortable in communicating with people from various cultures and backgrounds.

Languages

English
Hindi
Bengali

Disclaimer

I hereby certify that the information given above is correct and complete to the best of my knowledge.

Personal Information

  • Father's Name: Mr. Subhamoy Adhikary
  • Date of Birth: 02/14/91
  • Nationality: Indian
  • Religion: Hinduism

Timeline

IMAC Analyst

IBM INDIA PVT LTD.

SAP Analyst

IBM INDIA PVT LTD.

IMAC Executive

VODAFONE SHARED SERVICES LTD

Client Relationship Advisor

RK TECHNOLOGIES

Agency Manager

Niva Bupa Health Insurance Company Ltd.

Deputy Manager – Retail Business Group

HDFC ERGO General Insurance Company Ltd.

Agency Development Manager

Max Life Insurance Company Ltd.

Deputy Manager, BANCASSURANCE

Reliance General Insurance company limited

B. SC - Mass Communication, Advertising and Journalism

ISB&M School of Communication

CBSE (12th) - undefined

Bholananda National Vidyalaya

CBSE (10th) - undefined

North Point Senior Secondary Boarding School

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