Open To Work
Dr. Subhajit Saha
Kolkata
Summary
Results-driven Healthcare Operations and Management Professional with a Bachelor of Dental Surgery (BDS), approximately 6 years of clinical dentistry and healthcare operations experience, and advanced healthcare management training from the Indian Institute of Management, Calcutta (IIM Calcutta).
Experienced in US healthcare claims processing, medical summarization, clinical documentation, patient coordination, clinic administration, healthcare operations, patient flow management, clinical documentation, quality compliance, healthcare communication, cross-functional coordination across clinical and corporate healthcare environments.
Demonstrated expertise in healthcare operations, insurance claims review, medical documentation accuracy, process coordination, and cross-functional collaboration within clinical and corporate healthcare environments. Cleared the MOH-UAE examination and hold a valid MOH-UAE Eligibility Letter. Passionate about healthcare management, hospital administration, healthcare strategy, digital health, medical tourism, patient experience, and operational leadership.
Skilled in managing operational workflows, supporting multidisciplinary teams, and delivering patient-centered healthcare services. Seeking opportunities to contribute to hospital operations, healthcare administration, and healthcare management functions.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
Senior Executive - Medical Claims Analyst & Medical Summarizer
EXL Services
Noida
05.2023 - 10.2025
- Reviewed and summarized complex US Property & Casualty (P&C) medical claims involving personal injury and motor vehicle accident cases, ensuring accuracy, completeness, and compliance with organizational quality standards.
- Managed end-to-end review of approximately 3-4 medical cases daily, analyzing 1,000-1,500 pages of clinical documentation per day, demonstrating exceptional attention to detail and analytical accuracy.
- Utilized the EXL Analytics Platform to review physician notes, hospital records, diagnostic reports, billing documentation, and medico-legal records for comprehensive medical summarization.
- Interpreted and consolidated complex clinical information into structured medical summaries supporting downstream claims adjudication and legal review processes.
- Prioritized multiple high-volume assignments while consistently maintaining documentation accuracy, quality standards, and turnaround timelines.
- Collaborated with cross-functional operations and quality teams to ensure adherence to established documentation standards and operational workflows.
- Developed extensive knowledge of US healthcare systems, medical terminology, clinical documentation practices, healthcare operations, and insurance claims processes.
Dental Content Creator & Healthcare Writer
Tooth HQ Dental Specialists
Texas
02.2023 - 11.2023
- Developed evidence-based dental and healthcare content for websites, blogs, patient education materials, and digital marketing campaigns tailored to US audiences.
- Collaborated with dentists and marketing professionals to produce clinically accurate, patient-centric content aligned with evidence-based dentistry and healthcare communication standards.
- Simplified complex clinical concepts into engaging educational resources to improve patient awareness, treatment understanding, and digital engagement.
- Created SEO-optimized healthcare content that supported online visibility, patient education, and brand positioning.
- Ensured accuracy and consistency of published content through thorough clinical research and content review.
- Created engaging content for dental health articles and social media platforms.
- Developed educational materials to inform patients about dental procedures and services.
- Managed content calendar to maintain consistent posting schedule across channels.
- Edited and proofread written materials for clarity and adherence to brand guidelines.
- Planned, produced and edited video projects to maximize engagement.
- Engaged with audience through comments and messages, fostering community interaction.
- Curated content for social media platforms.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
Resident Dentist
Dentistree Dental Hospital & International Dental Hospital
Chennai
11.2022 - 05.2023
- Delivered comprehensive dental consultations and treatment while supporting day-to-day clinical and administrative operations within a multidisciplinary healthcare environment.
- Coordinated patient appointments, treatment planning, clinical documentation, and follow-up scheduling to ensure continuity of care and efficient clinic workflow.
- Collaborated with consultants, specialists, dental assistants, and front-office teams to facilitate seamless patient flow and coordinated service delivery.
- Maintained accurate patient records and clinical documentation while adhering to infection prevention, quality assurance, and regulatory protocols.
- Assisted in patient counselling and treatment coordination, helping patients understand treatment options and post procedure care.
Branch Head
Smile Care Orthodontic Centre & Super Multispeciality Dental Clinic
Bangalore
12.2020 - 04.2021
- Directed day-to-day operations of a two-chair multispecialty dental clinic, ensuring efficient coordination of clinical, administrative, and patient service activities.
- Oversaw front-office operations, appointment scheduling, patient coordination, and daily administrative activities to ensure smooth and efficient clinic operations.
- Managed patient registration, billing coordination, cash reconciliation, appointment scheduling, and administrative documentation.
- Coordinated with external dental laboratories and vendors to ensure timely delivery of prosthetic, restorative, and orthodontic cases.
- Supported patient consultations through treatment coordination, patient counselling, financial discussions, and follow-up planning.
- Supported patient consultations through treatment coordination, patient counselling, financial discussions, and follow up planning.
- Addressed patient concerns and operational issues to maintain a high standard of patient experience and service quality.
- Ensured compliance with infection control protocols, clinical documentation standards, and clinic operational policies.
Associate General Dentist & Clinic Supervisor
Face Dental Hospital
Hyderabad
10.2019 - 09.2020
- Delivered comprehensive dental consultations and treatment for approximately five patients per day while supervising daily clinical operations.
- Coordinated multidisciplinary treatment planning and specialist referrals to ensure timely and comprehensive patient care.
- Supervised dental assistants and coordinated front-office activities to support efficient clinic workflow and patient service.
- Managed patient scheduling, treatment documentation, consent records, and follow-up coordination to enhance continuity of care.
- Ensured compliance with infection prevention protocols, clinical quality standards, and accurate healthcare documentation.
Associate GP Dentist & Clinic Supervisor
V.R. Dental Clinic
Hyderabad
10.2016 - 10.2019
- Managed front-office operations, including patient registration, appointment scheduling, billing coordination, and reception activities to ensure efficient clinic workflow.
- Trained and supervised nursing and clinical support staff, promoting adherence to operational protocols and quality standards.
- Coordinated inventory management, procurement of dental materials, and supply chain activities to support uninterrupted clinical services.
- Oversaw sterilization, infection prevention, and disinfection protocols to ensure regulatory compliance, patient safety, and operational readiness.
- Maintained clinical documentation, treatment records, and patient follow-up schedules while ensuring documentation accuracy and confidentiality.
Dental Intern
School of Dental Sciences, Sharda University
Greater Noida
10.2015 - 09.2016
- Completed a one-year rotating internship across multiple dental specialties, gaining comprehensive exposure to clinical practice and patient management.
- Assisted in patient assessment, diagnosis, treatment planning, preventive care, and a wide range of clinical procedures under faculty supervision.
- Coordinated patient appointments and follow-up schedules to support efficient outpatient clinical services.
Education
Executive Programme in Healthcare Management (EPHM) - Healthcare Management
Indian Institute of Management Calcutta
11-2025
Bachelor of Dental Surgery - Dentistry
Sharda University
Greater Noida, India10-2016
Skills
Hospital & Clinic Operations
Hospital Administration
Clinic Operations Management
Healthcare Service Delivery
Patient Flow Management
Clinical Operations Coordination
Operations & Quality
Healthcare Process Improvement
Operational Excellence
Quality Assurance & Compliance
Clinical Documentation
Workflow Coordination
Leadership & Administration
Staff Coordination
Cross-functional Collaboration
Patient Experience
Healthcare Communication
Operational Reporting
Healthcare & Claims
Medical Claims Processing
Medical Records Review
Medical Summarization
Revenue Cycle Support
US Healthcare Operations
Digital & Technical
Digital Health
Healthcare Reporting
Google Workspace
Microsoft Office Suite
Microsoft Teams & Zoom
Certification
- Fellowship in General Dentistry - Asian Institute of Advanced Dentistry, Hyderabad
- Fellowship in Clinical Endodontics - International Open Medvarsity, Hong Kong
- Pediatric Dentistry Specialty Programme (5 CPD Points) - Royal College of Surgeons in Ireland (RCSI)
- Lean Six Sigma White Belt
- Selected International CME/CPD Programmes - Harvard Medical School, Royal College of Surgeons, SCFHS, Saudi Arabia, MBRU, Dubai
- Workshop on Aesthetic Dentistry (Veneers) - Indian Dental Academy
CAPSTONE PROJECT
Burnout Assessment Among Healthcare Professionals in India and Bhutan
Executive Programme in Healthcare Management – IIM Calcutta
- Conducted a research study evaluating burnout among healthcare professionals in India and Bhutan using the Copenhagen Burnout Inventory (CBI).
- Designed survey methodology, collected and analyzed responses, and assessed factors influencing occupational burnout.
- Developed recommendations to improve employee well-being and organizational performance within healthcare settings.
Professional Interests
- Hospital Administration
- Healthcare Operations
- Clinic Management
- Healthcare Strategy
- Healthcare Quality & Accreditation
- Digital Health
- Medical Tourism
- Healthcare Process Improvement
- Patient Experience
- Healthcare Innovation
Key Highlights
BDS with over 8 years of combined clinical & healthcare operations experience, 2+ years of experience in US healthcare claims operations, medical summarization & clinical documentation, Led day-to-day operations and administration as Branch Head of a multi-specialty dental clinic, Valid MOH-UAE Eligibility Letter (General Dentist), Lean Six Sigma White Belt Certified, Hospital & Clinic Operations, Operations & Quality Leadership & Administration, Healthcare & Claims, Digital & Technical
Personal Information
- Willing To Relocate: Open to PAN India, GCC & EMEA Opportunities
- Title: Healthcare Operations & Management Professional | BDS | US Healthcare Claims & Clinical Documentation | IIM Calcutta
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Urdu
Proficient (C2)
C2
LICENSES
- MOH-UAE Eligibility Letter (General Dentist)
- Registered with the Uttar Pradesh Dental Council.
Timeline
Senior Executive - Medical Claims Analyst & Medical Summarizer
EXL Services
05.2023 - 10.2025
Dental Content Creator & Healthcare Writer
Tooth HQ Dental Specialists
02.2023 - 11.2023
Resident Dentist
Dentistree Dental Hospital & International Dental Hospital
11.2022 - 05.2023
Branch Head
Smile Care Orthodontic Centre & Super Multispeciality Dental Clinic
12.2020 - 04.2021
Associate General Dentist & Clinic Supervisor
Face Dental Hospital
10.2019 - 09.2020
Associate GP Dentist & Clinic Supervisor
V.R. Dental Clinic
10.2016 - 10.2019
Dental Intern
School of Dental Sciences, Sharda University
10.2015 - 09.2016
Executive Programme in Healthcare Management (EPHM) - Healthcare Management
Indian Institute of Management Calcutta
Bachelor of Dental Surgery - Dentistry
Sharda University