Subhajit Chakrabarti
Kolkata
Summary
Versatile and dynamic, with a proven track record at India Hikes School of Outdoor Learning, I excel in high-pressure environments, demonstrating exceptional leadership and customer service skills. Recognized for fostering team cohesion and delivering outstanding experiences, I adeptly manage crises and ensure safety, securing a 98% satisfaction rate. My adaptability and effective communication underpin my professional achievements.
Overview
2
2
years of professional experience
Work History
Assistant Trek Leader
India Hikes School of Outdoor Learning (InSOUL)
07.2024 - Current
- Led diverse groups on trekking expeditions, ensuring safety, organization, and an engaging experience for all participants.
- Delivered clear and compelling briefings, fostering effective communication and building trust within teams.
- Adapted leadership styles to suit participants of various ages and backgrounds, enhancing group dynamics and satisfaction.
- Managed safety protocols and provided first responder support, demonstrating vigilance and crisis management skills.
- Coordinated trek logistics, including route planning and resource management, ensuring smooth execution of programs.
- Promoted sustainability and responsible practices through environmental awareness initiatives and education.
- Built rapport with participants, nurturing a positive and inclusive environment that encouraged collaboration.
- Received commendations for professionalism, teamwork, and creating memorable outdoor experiences.
Customer Service Associate
Starbucks
04.2023 - 06.2024
- Delivered exceptional service to a high volume of customers daily, ensuring satisfaction with a positive and welcoming approach.
- Professionally resolved customer complaints, achieving favorable outcomes and building strong loyalty.
- Collaborated with the team to exceed monthly targets and streamline workflows for maximum efficiency.
- Consistently demonstrated professionalism, energy, and courtesy in all interactions with customers and colleagues.
- Provided personalized experiences in a fast-paced environment, enhancing guest satisfaction and retention.
- Addressed inquiries and concerns promptly, offering effective solutions with empathy and care.
- Maintained a spotless and organized workspace, strictly adhering to hygiene and safety standards.
- Supported peak-hour operations through teamwork, ensuring seamless service delivery and high performance.
- Accurately managed orders, payments, and inventory, reducing errors and optimizing resources.
- Built strong connections with a diverse clientele, consistently surpassing sales and loyalty program goals.
- Recognized for upholding Starbucks' standards of excellence and delivering superior customer experiences.
Education
Bachelor of Technology - Computer Science & Engineering
University of Engineering & Management
Kolkata, India06-2024
Skills
- Working Under Pressure: Calm and efficient in fast-paced environments
- First Aid & Emergency Response: CPR and basic life support trained
- Safety & Security Awareness: Knowledge of emergency protocols and crisis management
- Leadership: Experienced in leading teams and managing operations
- Communication: Strong verbal and written skills for effective interaction
- Adaptability: Quick to adjust to changing environments and needs
- Customer Service: Skilled in delivering exceptional service and resolving issues
- Teamwork: Collaborative with a focus on achieving team goals
- Cultural Sensitivity: Experience with diverse cultures and customer needs
- Marine & Lifeguard Trained: Knowledge of marine safety and lifeguarding protocols
- Problem-Solving: Creative and solution-oriented approach to challenges
Hobbies
Travelling, Swimming, Photography, Trekking & Adventure Sports, Volunteering, Reading, Fitness.
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Assistant Trek Leader
India Hikes School of Outdoor Learning (InSOUL)
07.2024 - Current
Customer Service Associate
Starbucks
04.2023 - 06.2024
Bachelor of Technology - Computer Science & Engineering
University of Engineering & Management
Similar Profiles
Danielle HillDanielle Hill
Teacher's Assistant at Chilliwack River Outdoor Learning SchoolTeacher's Assistant at Chilliwack River Outdoor Learning School
Kai Koskinen 29/06/00Kai Koskinen 29/06/00
Outdoor Recreation Leader at Somerset Outdoor Learning CentreOutdoor Recreation Leader at Somerset Outdoor Learning Centre
NIKHIL SAVALIYANIKHIL SAVALIYA
Data Analyst Intern at Next Hikes IT SolutionsData Analyst Intern at Next Hikes IT Solutions