Subhajit Das
Bangalore
Summary
IT Manager with extensive experience in leading cross-functional teams to successfully implement major technology initiatives. Skilled in Active Directory, MS Azure, RSA MFA, MS365, and various platforms including SAP, with a strong focus on system troubleshooting across Windows and Mac OS. Expertise in VDI, remote access, and video conferencing solutions, enhancing operational efficiency. Proven ability to foster effective communication and collaboration across telecom, network, and security domains, driving positive business outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager
HCLTECH
Bangalore
11.2023 - Current
- Managed global IT operations, leading L2 escalations and ensuring SLA compliance.
- Administered Active Directory and Azure AD for user accounts and access controls.
- Oversaw Office 365 tenant management, including licensing, mailbox access, and retention policies.
- Configured and managed virtual numbers and user accounts in RingCentral and TextUs.
- Supervised onboarding and offboarding workflows to ensure secure access provisioning.
- Maintained ServiceNow queues and provided detailed RCA documentation for incident trends.
- Collaborated with HR and compliance teams on audits and security reporting.
Senior Analyst
CGI India Pvt Ltd.
Bangalore
02.2021 - 11.2023
- Delivered enterprise support for access management using RSA MFA, Azure AD, and SAP.
- Managed onboarding tasks including user creation, mailbox setup, and access provisioning.
- Led resolution of escalated incidents across Windows and Mac OS environments.
- Configured user extensions, voicemail, and softphone installations using RingCentral.
IT Analyst
Ernst & Young LLP
Bangalore
01.2017 - 02.2021
- Handled incident resolution and service requests in a governed ITIL environment.
- Managed user lifecycle tasks, including group policy assignments, and mailbox configurations.
- Created and maintained documentation for access and application provisioning.
IT Support Specialist
Capgemini India Pvt Ltd
Hyderabad
09.2013 - 01.2017
- Resolved hardware, OS, and application issues through L1/L2 support for internal IT systems.
- Utilized HPSM to log incidents, update tickets, and escalate unresolved cases to engineering teams.
- Provided support for internal O365 issues, device setups, and VPN troubleshooting.
Education
B.E in Electrical Engineering - Engineering
Jorhat Engineering College
Jorhat05-2013
Skills
- Active Directory and MS Azure
- RSA, MFA, and MS365
- RingCentral and TextUS
- ServiceNow and SAP
- Windows and Mac OS
- Incident management and ITIL framework
- User acceptance testing (UAT)
- Stakeholder management
- IT service management
- Product management
- Application support
- Network and VPN troubleshooting
Certification
- ITIL v4 Foundation Certified
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Timeline
IT Manager
HCLTECH
11.2023 - Current
Senior Analyst
CGI India Pvt Ltd.
02.2021 - 11.2023
IT Analyst
Ernst & Young LLP
01.2017 - 02.2021
IT Support Specialist
Capgemini India Pvt Ltd
09.2013 - 01.2017
B.E in Electrical Engineering - Engineering
Jorhat Engineering College
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