Subhajit Ghosh
Opera Cloud Product Owner- OSEM
Bhadreswar
Summary
Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Knowledgeable Opera Software Senior Consultant with comprehensive experience evaluating Configuration requirements, User Training, Live Cover Support and Troubleshooting. With 12 years of experience in the hospitality and Technology industry I am ready to take new opportunity.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Product Owner (OSEM)
ITC Infotech
09.2025 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Certified Scrum Master
Senior Implementation Consultant III
Oracle India Pvt. Ltd
01.2025 - 08.2025
- Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
- Managed risk effectively by conducting thorough assessments and proactively addressing potential challenges in implementation projects.
- Collaborated with product development teams to enhance software features based on client feedback gathered during implementations.
- Mentored junior consultants, sharing industry insights and best practices for successful system implementations.
- Strengthened client relationships through consistent communication and transparent status updates throughout the project lifecycle.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
- Ensured data integrity during migrations by employing rigorous testing protocols before finalizing system transitions.
Implementation Consultant II
Oracle India Pvt. Ltd
10.2022 - 01.2025
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Configuration of Opera PMS, Opera S&C, Opera Cloud PMS and OSEM module in different Hotels
- Ensure a smooth transition to the new system, answer operational and application questions and consult the customer in a manner to transfer ownership of the system after ‘Go- Live’, provide technical support to the customer.
- Certified with Oracle PMS, S&C, Oracle Cloud PMS and OSEM
- Successfully completed projects like Accor Hotels, ITC Hotels, Cinnamon Group of Hotels in Sri Lanka, Marriott Hotels, and few standalone hotels
IT Associate (ADM)
ITC Infotech Pvt. Ltd.
01.2022 - 10.2022
- Handling Marriott Opera Upgrade (5.6) project as Opera consultant
- Providing resolution to different issues faced by the hotel team with regards to Opera PMS
- Creating different reports for the team
- Attending different calls with the continental lead of the Marriott hotels
Assistant Manager- IT (Corporate)
The Leela Palaces, Resorts & Hotels
07.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Complete in-charge for Opera Multi Property for three hotels, creating user and looking after the configuration In-charge for Opera MP configuration of future hotels in the group
- Looking after daily backups of the central server and highlighting any minor or major error to Opera support Co-ordinating with Hotel IT and Oracle
- Co-ordinating with sales team and Salesforce team to configure and implement the software in all the property.
Implementation Consultant I
Oracle India Pvt. Ltd.
07.2019 - 07.2021
- Configured implementation parameters based on customer requests and personal inspection of clients' limitations.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- OPERA Certification – PMS, Sales and Catering, OPERA Cloud, OPERA OSEM, HTNG
- Provided application training with a demonstrated understanding of current hotel management techniques Impart specific knowledge related to major account standards such as certified versions, rate codes and ORS systems.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Hotel Systems Project Administration – Onsite Checklists, Project Signoffs and Expense Signoffs
- Able to travel and be away from home for extended periods of time.
Assistant Manager- Reservation
Novotel Hyderabad Convention Centre
10.2017 - 07.2019
- This being a convention hotel with 70 % group bookings, my main job role is to handle all the group reservations.
- Meeting with the guests and group coordinators for group detailing.
- Processing of reservations and collecting all necessary details for the smooth group movement, handling a team of the 3 member, and providing them with necessary trainings
- Working closely with the Revenue team for inventory management, rate management and other reports.
- Heading the Reservations team and creating policies for the department.
- Well versed with Opera in Front Office module, Reservation module, Revenue module and Opera Sales and Catering.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Reservation Executive
The Westin Kolkata Rajarhat
08.2016 - 10.2017
- Handling the training process of the team members and coordinating with training department.
- Heading the Reservations Team and creating policies for the department.
- Preparing of SOP and budget for the department.
- Handling recruitment and setting up the department and managing roster.
- In-charge for the opening of the pool, fitness center and coordinating with the Projects team for the opening of the hotel.
- Assisting the Associate director of revenue in his operation and learning revenue management and helping him in creating the Brand Website
Front Office Assistant
The Oberoi Hotels
06.2013 - 03.2016
- Responsible for guest services and handling guest complaints.
- Handling Front desk, Cashiering and hotel operator.
- Heading reservation department and assisting the revenue manager on daily operations.
- Successfully completed Supervisor Development Training
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management, Catering Technology
Kolkata, WB01.2012
Certificate of Higher Education - Science
Central Model School
Barrackpore, WB01.2009
Skills
Agile methodology
Certification
OPERA Cloud Certified in PMS and OSEM
Timeline
Product Owner (OSEM)
ITC Infotech
09.2025 - Current
Senior Implementation Consultant III
Oracle India Pvt. Ltd
01.2025 - 08.2025
Implementation Consultant II
Oracle India Pvt. Ltd
10.2022 - 01.2025
IT Associate (ADM)
ITC Infotech Pvt. Ltd.
01.2022 - 10.2022
Assistant Manager- IT (Corporate)
The Leela Palaces, Resorts & Hotels
07.2021 - 01.2022
Implementation Consultant I
Oracle India Pvt. Ltd.
07.2019 - 07.2021
Assistant Manager- Reservation
Novotel Hyderabad Convention Centre
10.2017 - 07.2019
Reservation Executive
The Westin Kolkata Rajarhat
08.2016 - 10.2017
Front Office Assistant
The Oberoi Hotels
06.2013 - 03.2016
Certificate of Higher Education - Science
Central Model School
Bachelor of Science - Hotel Management
Institute of Hotel Management, Catering Technology