Subhajit Maiti

HR Operations & Employee Engagement -

• Managed end-to-end HR operations for a workforce of 150+ employees, overseeing talent acquisition, onboarding, performance management, employee engagement, and compliance, ensuring 100% process adherence.
• Implemented a structured performance management system, leading to a 15% improvement in employee productivity and fostering a continuous feedback culture.
• Revamped onboarding processes, enhancing the new hire experience, leading to a 30% increase in employee satisfaction.
• Increased employee engagement by 30% through the execution of interactive team-building events, wellness programs, and culture-enhancing activities.
• Spearheaded Rewards & Recognition (R&R) programs, leading to a 15% increase in employee satisfaction as measured through internal surveys.
• Managed HR process audits and policy implementation, reducing compliance issues by 20% through proactive tracking and documentation.
• Organized large-scale corporate events (Chess Tournaments, Cricket Leagues, and Annual Days), boosting employee participation by 50% and reinforcing workplace culture.
• Collaborated with finance teams to develop and manage the HR budget, optimizing resource allocation and ensuring cost-effective HR operations.
• Designed Key Performance Indicators (KPIs) and OKRs, aligning individual performance with business objectives, leading to higher goal clarity and accountability.
• Automated performance review documentation, reducing administrative workload by 20% and improving accuracy, while leading mid-year and annual review cycles to ensure timely feedback and structured development plans for employees.
• Monitored PIP progress through regular check-ins and feedback sessions, leading to a 60% success rate in employee performance recovery and retention.

Learning and Development & Hr recruitment -

• Designed and executed L&D programs, upskilling 100+ employees through 20+ Lunch & Learn sessions, 10+ Tech Webinars, and personalized training programs, resulting in a 40% boost in workforce capability and participation.
• Conducted training needs analysis (TNA) to align learning programs with business goals and developed customized learning paths, leading to a 20% increase in course completion rates.
• Introduced a structured soft skills training program, driving a 20% improvement in communication, teamwork, and leadership skills within six months, enhancing overall employee performance and engagement.
• Led AI training awareness campaigns, increasing participation by 35% through targeted promotions and strategic content distribution.
• Implemented an LMS for tracking training programs, improving reporting efficiency by 50% and ensuring seamless course management.
• Managed end-to-end recruitment, including sourcing, screening, interviewing, and onboarding new hires.
• Coordinated with hiring managers to define job descriptions, skill sets, and role expectations.

Executive Assistant to the CEO -

• Managed Outlook calendar and emails, scheduling meetings, prioritizing tasks, and ensuring seamless communication.
• Handled travel bookings, event logistics, and curated hampers, ensuring smooth execution of ad-hoc requests and special arrangements.

• Manage a large volume of emails and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Follow company communications Policies and procedures under minimal supervision
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.