Subhajit Maity
Center Head
Kolkata
Summary
Bringing exceptional leadership and organizational skills, adept at managing teams and optimizing operational efficiency. Possesses comprehensive knowledge in strategic planning and resource management, with strong communication and problem-solving abilities. Committed to driving success and growth of center through innovative and effective management practices.
Overview
10
10
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Center Head
Unacademy
12.2024 - Current
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
- Managing the overall operations, including revenue generation, budgeting, and financial planning (P&L) to ensure the profitability of the center.
- Enhanced Center performance by implementing innovative operational strategies and streamlining processes.
- Achieved forecasting accuracy to allow for better planning and reporting.
- Managed budget allocation and financial reporting, ensuring optimal resource utilization for maximum efficiency.
- Led strategic planning initiatives focused on identifying new opportunities for program development or expansion.
- Trained and guided team members to maintain high productivity and performance metrics.
Center Sales Manager
Unacademy
03.2024 - 12.2024
- Managing and leading a team of 18 sales associates to drive the growth of Unacademy's offline classroom business.
- Developing and executing sales strategies to meet enrollment targets, ensuring consistent revenue generation for the center.
- Monitoring team performance, providing mentorship, and implementing training programs to improve sales skills and productivity.
- Analyzing market trends, competitor activities, and student preferences to refine sales tactics and maximize opportunities.
Team Leader
Think & Learn Pvt. Ltd.
01.2021 - 03.2024
- Company Overview: Aakash Byjus.
- Led B2B partnerships with schools, collaborating to develop tailored educational programs that seamlessly aligned with their curricula
- Facilitated the integration of BYJU'S digital learning resources into school systems, enhancing the overall teaching and learning experience
- Played a pivotal role in building and expanding the BTC business model, ensuring high customer satisfaction and engagement
- Coordinated with cross-functional teams, including product development and customer support, to deliver customized solutions to schools
- Managed a team to achieve sales targets, fostered strong client relationships, and contributed to the growth and success of the BTC vertical
- Conducted training sessions and workshops for educators to ensure effective utilization of digital resources.
Guest Service Associate
Princess Cruise
11.2018 - 10.2020
- Handled guest inquiries, special requests, and complaints, delivering prompt resolutions to maintain high levels of customer satisfaction
- Managed cultural and language barriers by communicating effectively with a diverse international clientele
- Assisted with on-board check-ins, room allocations, and VIP guest services, ensuring smooth operations and personalized experiences
- Gained experience working in a dynamic, fast-paced environment while maintaining professionalism and composure under pressure.
Management Training Program
The Leela Ambience
09.2017 - 10.2018
- Completed a comprehensive management training program focused on various hospitality functions, including front office operations, guest services, and housekeeping
- Assisted in coordinating day-to-day hotel operations, ensuring the highest levels of service quality and guest satisfaction
- Worked closely with department managers to understand business objectives and implement strategies for enhancing operational efficiency
- Participated in cross-functional team collaborations, gaining exposure to sales, marketing, and event management processes.
Industrial Training
ITC Grand Chola
10.2015 - 04.2016
- Gained comprehensive exposure to hospitality industry standards and operations
- Developed skills in relevant departments such as housekeeping, front office, food and beverage, etc
- Collaborated with teams to ensure seamless guest experiences and maintained high-quality service standards
- Enhanced problem-solving, communication, and customer service skills in a fast-paced environmen.
Education
Bachelor of Science - Hotel Management
Institute Of Hotel Management
04.2014 - 01.2017
MBA - Sales And Marketing
Maharaja Agrasen Himalayan University
Uttarakhand 04.2001 -
Skills
Educational Technology Business Growth
Strategic Relationship Building
Strong Interpersonal Collaboration
Strategic Troubleshooting
Skill Enhancement Support
Collaborative Team Leadership
Financial Efficiency Analysis
Timeline
Center Head
Unacademy
12.2024 - Current
Center Sales Manager
Unacademy
03.2024 - 12.2024
Team Leader
Think & Learn Pvt. Ltd.
01.2021 - 03.2024
Guest Service Associate
Princess Cruise
11.2018 - 10.2020
Management Training Program
The Leela Ambience
09.2017 - 10.2018
Industrial Training
ITC Grand Chola
10.2015 - 04.2016
Bachelor of Science - Hotel Management
Institute Of Hotel Management
04.2014 - 01.2017
MBA - Sales And Marketing
Maharaja Agrasen Himalayan University
04.2001 -
Languages
English
Hindi
Bengali