SUBHAKARA RAO MEDEPALLI
Business and Unit Head
Secunderabad
Summary
With over 20 years of experience in hospital operations, clinical administration, and medico-legal compliance, this seasoned healthcare administrator consistently optimizes operational efficiency, enhances patient satisfaction, and drives cost control initiatives. Expertise extends to liaising with government bodies, managing multidisciplinary teams, and implementing international healthcare quality standards.
Overview
25
25
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Business and Centre Head
Medicover Hospitals
04.2024 - Current
- Ensure that the Hospital Facility is safe and secure as per the local statutory norms
- Review patient / attendant feedback to understand the voice of customer
- Ensure that the patient provided highest quality of care and improve continually
- Inventory management
- Effective communication to the higher management authorities
- Coordination with local bodies and Govt authorities
- Monitor KPIs on daily basis and take corrective actions whenever required
- Ensure availability of drugs and consumables
- Ensure availability of functional Equipment Biomedical and Engineering
- Review and monitor day to day activities of all supportive departments
- Maintaining financial stability
- Review on Billing process (Cash, Insurance, Credit) which includes accurate billing, timely submission of bills, Discounts and refunds
- Coordinate with Marketing department to achieve topline
- Allocate budgets to various departments
- Initiate Cost control measures to maintain optimum consumption
- Ensure proper internal audits in place to monitor the frauds and financial leakages
- Handle Doctors related issues
- Monitor OT, Cath Lab scheduling and utilization
- Ensure implementation of Clinical protocols and procedures
- Monitoring of Diagnostics process with respect to TAT and high patient satisfaction rate
- Monthly Review of hospital performance
- Control on outsourced services
- Management review meeting clinical and non-clinical
- Customer care services / VOC
- Quality review meeting
- Marketing review
- Finance and Recovery
- Consultants review
- MIS review
Deputy General Manager - Operations
Apollo Hospitals Enterprises Ltd
05.2014 - 04.2024
- SPOC for IPD, OPD, services
- Statutory compliance
- Legal activities
- COVID activities (Diagnostic, Treatment & Vaccination)
- Health Information Management in the region (Hyderabad, Karimnagar, Kakinada, Visakhapatnam, Bhuvaneswar)
- Adult Vaccination program
- MDR TB National program
- Hospital based Cancer Registry (ICMR)
- Day to day operations in Inpatient and Outpatient areas
- Statutory compliance as per the local laws in 11 hospitals
- SPOC for Medico legal and consumer complaints at in 11 hospitals
- SPOC for HIM activities in Hyderabad region 11 hospitals from Department establishment and functioning
- Member in various Hospital Committees
- Liaison with Govt Authorities
- Monitoring VOC: through, Feedback analysis, MIS reports, Trend Analysis
- Planning, organizing and managing all departmental activities of the hospital - staffing, customer service, patient complaints
- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of Quality Healthcare services
- Excellent customer relationship and problem solving skills
- Management of VOC
- NPS Analysis, Monitoring and actions to improve low score areas
- Ensure Patient Satisfaction
- Monitoring TAT at OPDs and Diagnostic areas
- Implementation of service or process improvement activities
- Intellectual support in developing HIMS, EMR, EHR and DMS
- Sound knowledge in implementation of EMR / EHR, DMS, DBMS
- Sound knowledge in ICD - 10, CPT and SNOMED - CT
- Application of Lean & Six Sigma methods to Design and redesign work flows, process and procedures
- Identifying and exploring opportunities and initiate action plans to control the cost
- Training and implementation of NABH, JCI Standards
- Quality improvement projects through lean and six sigma
- Implementation and maintenance of NABH / JCI standards
- Patient care and complaint redressal system
- Implementation of patient safety methods
- Ensure all Statutory compliance as per the local laws
- Obtaining and maintenance of Hospital licenses, Ensure legal and statutory laws like PC PNDT, MTP, BMW, AERB, MCI Etc
- Ability to handle Medico Legal issues
- Sound knowledge in handling of Legal notices, Consumer Complaints
- Sound knowledge in Medical / Clinical audits
- Mortality and Morbidity reviews
- Clinical reviews
- Sound knowledge in Collection of Data, Analysis & interpretation
- MIS and trend analysis
- Sound knowledge in predictive analysis
- Power BI
- Sound knowledge in ICD - 10, CPT, SNOMED CT coding systems
- HIPPA Compliance
- Participation in various committees
Manager Health Information Management
Continental Hospital
06.2013 - 05.2014
- Medical Record department establishment and Management
- Legal administration
- Customer management
- Information Management
- Statutory compliance
Medical Record Officer
Krishna Institute of Medical Science Ltd
10.2003 - 04.2013
- Planning, organizing and managing Medical Records Department
- ICD Coding
- Documentation compliance
- Statutory compliance
- Legal compliance
- Information safety, Security and Confidentiality
- Training staff
- Customer problem solving
- MIS or Hospital statistics
- Data Analysis
Assistant
Saumya Apollo Hospitals
10.2000 - 09.2003
- Assisting in GM operations office
- Assisting in Medical Records Department
- Assisting in Human Resources Department
Education
Master's Degree - Hospital Management
Osmania University
Hyderabad, TGSix Sigma Green belt - Quality Management
Indian Statistical Institute
Hyderabad, TGPart time certificate course - SQC
Indian Statistical Institute
Hyderabad, TGPG dip. - Hospital & Healthcare management (PGDHM)
Symbiosis
Pune, PunePG dip. - Medico legal Systems (PGDMLS)
Symbiosis
Pune, PuneDiploma of Higher Education - Health information administration (DHIA)
Sikkim Manipal University
Manipal, KAGraduate - Mathematics (MES)
Nagarjuna University
Guntur, APSkills
Business analytics
Marketing and Business development
Strategic Management
Operational Management
Medico-legal administration
Total Quality Management
Human Resource Management
Process improvement through Lean and Six sigma methods
Customer satisfaction
Sound knowledge in JCI and NABH Accreditation
Interpersonal Skills
Negotiation Skills
Certification
Six Sigma Green belt from Indian Statistical Institute, Hyderabad
Accomplishments
- Convener - HIMA INDIA CONFERENCE - 2019, NIMHANS, Bangalore, 2019
- Convener - HIMA INDIA CONFERENCE - 2018, Basavatarakam IndoAmerican Cancer Hospital, Hyderabad, 2018
- Convener - JIPMER HIMA ASIA Conference - 2017, JIPMER Puducherry, 2017
- Convener - Golden Jubilee (50 yrs) celebration of Medical Record Education and Execution in India, JIPMER Puducherry, 2017
- Organizing Secretary - Workshop on 'Medical Audit', Apollo Hospitals, Jubilee Hills Hyderabad, 2017
- Organizing Secretary - Workshop on Transformation of Health Information from 'Paper to Paperless', Yashoda Hospital, Hyderabad, 2016
- Co-ordinator - HIM INDIA INFO - 2016, NCRD's Sterling Institute of Pharmacy Navi Mumbai, 2016
- Co-ordinator - workshops on Transformation of Health Information from 'Paper to Paperless', Aayush Hospital, Vijayawada, 2016
- Co-ordinator - Workshops on Transformation of Health Information from 'Paper to Paperless', Lilavathi Hospital, Mumbai, 2016
- Organizing Secretary - HIM INDIA INFO - 2015, KIMS Hospital, Hyderabad, 2015
Affiliations
- External Auditor, NQAS (National Quality Assurance Standards) affiliated to NHSRC
- Serving as a Deputy National Director for International Federation of Health Information Management Association (IFHIMA)
- Served as General Secretary to 'Health Information Management Association (HIMA) India. HIMA India is a National Association working for the benefit of HIM/MRD
Papers Presented
- A study on COVID - 19 Mortality, during 2nd wave at Apollo Continues education program, Dec 2021.
- Moderator for panel discussion on 'Release of Information' process in the National Conference 'HIMA INDIA CONFERENCE - 2019' held on 09th Nov 2019 at NIMHANS, Bangalore.
- Role of HIM in Healthcare Management presented in the National Conference 'HIMA INDIA CONFERENCE - 2018' held on 02nd Nov, 2018, at Basavatarakam Indo American Cancer Hospital, Hyderabad.
- Access to Medical Information presented in the AP State Conference 'Transformation of Health Information from Paper to Paperless' held on 3rd Apr 2016, at Aayush Hospitals, Vijayawada.
Continuing Education
- Faculty - National Conference, HIMA INDIA Conference - 2018, HIMA India & BIACH Nov 2018, Hyderabad
- Delegate - Interactive workshop, Continual Quality improvement Tools and Techniques NABH, 26th Aug 2018 @ Visakhapatnam
- Delegate - Workshop Management Tools, AHPI, 7th to 9th Nov 2016 @ DSM, Hyd
- Faculty - Workshop Transformation of Health Information, HIMA India, Apr 2016
- Delegate - XIII National Seminar, Hospital/Healthcare Management & Medico Legal Systems, Symbiosis Centre of Health Care, May 2011 @ Pune
- Co-Ordinator National Conference, MEDRECON - 2011, HERAI, Feb 2011 @ Hyderabad
- Delegate - XII National Seminar, Hospital/Healthcare Management & Medico Legal Systems, Symbiosis Centre of Health Care, May 2010 @ Pune
- Delegate - National Conference, MEDRECON - 2010, HERAI Apr 2010 @ Aditya Birla, Pune
- Delegate - National Conference, MEDRECON - 2009, HERAI, Feb 2009 @ St. Johns Bangalore
- Delegate - National Conference, Patient Safety, ICHA, MCI, and WHO, Nov 2010 @ Delhi
- Delegate - National Conference - Patient Safety Initiative, ICHA, SRMC, Aug 2009 @ Chennai
Personal Information
- Date of Birth: 10/06/77
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Business and Centre Head
Medicover Hospitals
04.2024 - Current
Deputy General Manager - Operations
Apollo Hospitals Enterprises Ltd
05.2014 - 04.2024
Manager Health Information Management
Continental Hospital
06.2013 - 05.2014
Medical Record Officer
Krishna Institute of Medical Science Ltd
10.2003 - 04.2013
Assistant
Saumya Apollo Hospitals
10.2000 - 09.2003
Six Sigma Green belt - Quality Management
Indian Statistical Institute
Part time certificate course - SQC
Indian Statistical Institute
PG dip. - Hospital & Healthcare management (PGDHM)
Symbiosis
PG dip. - Medico legal Systems (PGDMLS)
Symbiosis
Diploma of Higher Education - Health information administration (DHIA)
Sikkim Manipal University
Graduate - Mathematics (MES)
Nagarjuna University
Master's Degree - Hospital Management
Osmania University