Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Subham Chakraborty

Subham Chakraborty

Guwahati

Summary

Dynamic Customer Account Manager with proven expertise at ICICI Bank Ltd in relationship building and financial planning. Skilled in disbursement processing and vendor coordination, I excel in enhancing client satisfaction and resolving conflicts. Adept at leveraging market insights to drive strategic initiatives, ensuring quality assurance and compliance in all operations.

Overview

5
5
years of professional experience

Work History

Customer Account Manager

Icici Bank Ltd
Guwahati
09.2023 - Current
  • As an customer account manager my role is to support disbursement related operations. Right starting from doc's verification, system maker & checker for disbursement. Coordinating with vendors and in-house personnel for login of files , basic data entry, tracking sanction files and disbursement dockets , quality check and setting DM preparation done . Initiating Legal & Technical Report and lastly MIS Entry .

Relationship Manager

Icici Bank Ltd
Guwahati
11.2021 - Current
  • Engaging with customers to enrich the relationships and garner higher wallet share of the client
  • Ensure coverage of all relationships through customer engagements and risk profiling
  • Identify potential customers who can be sold tailored products to enhance product penetration
  • Acquire new customers through converting referral leads
  • Provide complete and comprehensive information on products, services, charges etc
  • Proactively to the customer and ensure best services are provided to them
  • Proven people, business and client relationship handling skills
  • Addressed and resolved customer complaints in efficient, effective and timely manner
  • Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships
  • Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints.

Market Research Intern

Suventure Service Pvt Ltd
Bangalore
06.2020 - 08.2020
  • Developed research strategies to assess market demand for new offerings
  • Used data to build strategies for targeting specific markets and consumer demographics
  • Evaluated market research outcomes for improved advertising strategy
  • Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.

Education

PGDM - Marketing

DOON BUSINESS SCHOOL
Dehradun
01.2021

SAP MM & SCM -

Doon Business School
Dehradun, UT
01.2020

Channel Management and Retailing -

Doon Business School
Dehradun, UT
01.2020

BBA - Management

TECHNO INDIA UNIVERSITY
Kolkata, WB
01.2018

Skills

  • Relationship Building & management
  • Financial Planning
  • Quality assurance
  • Legal documentation
  • Disbursement processing
  • Vendor coordination
  • Risk profiling
  • Problem solving
  • Conflict resolution
  • Leadership
  • Communication
  • MS Office
  • Data entry

Hobbies and Interests

  • Travelling
  • Singing
  • Cooking
  • Playing Cricket

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
ASSAMESE
Advanced (C1)
C1

Timeline

Customer Account Manager

Icici Bank Ltd
09.2023 - Current

Relationship Manager

Icici Bank Ltd
11.2021 - Current

Market Research Intern

Suventure Service Pvt Ltd
06.2020 - 08.2020

PGDM - Marketing

DOON BUSINESS SCHOOL

SAP MM & SCM -

Doon Business School

Channel Management and Retailing -

Doon Business School

BBA - Management

TECHNO INDIA UNIVERSITY

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Subham Chakraborty