Subham Dhali
Kolkata
Summary
Dynamic Customer Service Associate with a proven track record at Amazon, excelling in resolving complex customer issues and enhancing satisfaction. Skilled in utilizing customer service software and delivering exceptional communication, I thrive in fast-paced environments, consistently ensuring loyalty and positive experiences for customers.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Amazon
Kolkata
09.2020 - Current
- Provided top-notch customer service to Amazon customers via phone, chat, and email.
- Resolved customer complaints and issues in a timely and professional manner.
- Responded to customer inquiries regarding orders, products, payments, and website navigation.
- Utilized various tools to research and resolve customer issues efficiently.
- Delivered an excellent customer experience, ensuring customer satisfaction and loyalty.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Executive
Callforce global technology solution
Kolkata
08.2017 - 03.2020
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Associate - UK Outbound Survey
Cegura technology solution
Kolkata
06.2015 - 07.2017
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Suggested product solutions based on individual customer needs.
- Followed policies and procedures to meet or exceed established performance requirements.
- Updated and maintained databases with current information
Education
Bachelor of Commerce - Accountancy
Calcutta University ( Heramba Chandra College)
Kolkata 01-2019
10+2 -
St. Joseph & Mary’s School
Kolkata 01-2012
Skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
- Proficient in using customer service software and tools
Languages
Bengali
First Language
English
Proficient (C2)
C2
Affiliations
- Swimming champion at Little friend swimming club
Timeline
Customer Service Associate
Amazon
09.2020 - Current
Customer Service Executive
Callforce global technology solution
08.2017 - 03.2020
Customer Service Associate - UK Outbound Survey
Cegura technology solution
06.2015 - 07.2017
Bachelor of Commerce - Accountancy
Calcutta University ( Heramba Chandra College)
10+2 -
St. Joseph & Mary’s School