SUBHAM PRADHAN
Bangalore
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
HDFC Cards Department
Brahmapur
10.2023 - 05.2024
- Managed various administrative responsibilities such as organizing paperwork, maintaining databases, and creating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Call Center Representative
Airtel
Bhubaneswar
02.2023 - 08.2023
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Performed outbound calling campaigns to promote new products or services.
- Developed effective working relationships with team members across multiple departments.
- Maintained accurate records of customer interactions for future reference.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Bachelor of Science - Biology
Biswasray Science College
Berhamapur University, Odisha, India04-2024
Skills
- Complaint resolution
- Customer Relationship Management
- Problem-solving abilities
- Paperwork Processing
- Data Entry
- Account updating
- Data Collection
- Considerable Knowledge in MS-Excel
- Store maintenance
- Adaptive team player
Languages
Odia
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Affiliations
- Professional Swimmer
- Passionate Cricketer
- Always Eager to learn and gain Knowledge
Timeline
Customer Service Representative
HDFC Cards Department
10.2023 - 05.2024
Call Center Representative
Airtel
02.2023 - 08.2023
Bachelor of Science - Biology
Biswasray Science College
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