Summary
Overview
Work History
Education
Skills
Timeline
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Subham Sen

Subham Sen

Bengaluru

Summary

Results-oriented testing professional prepared to contribute to quality assurance efforts and enhance software reliability. Extensive experience in identifying functional issues and collaborating closely with development teams to refine software products. Valued for strong communication and adaptability, consistently ensuring thorough testing and effective issue resolution.

Overview

6
6
years of professional experience

Work History

UAT Test Analyst

HSBC
02.2024 - Current
  • Enhanced system performance by executing load, stress, scalability, and regression tests across multiple platforms, ensuring application stability and reliability throughout release cycles.
  • Streamlined defect management by collaborating with cross-functional teams, expediting resolution time by 20%, and ensuring 95% of bugs were retested and closed before release.
  • Strengthened compliance testing processes by aligning UAT test scenarios with banking risk and regulatory requirements, contributing to 100% audit readiness and minimizing defect leakage into production.

KYC Associate

HSBC
04.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Performed ad hoc functional and compliance testing on banking risk and regulatory applications, ensuring alignment with business and regulatory standards.
  • Executed business validation tests (Prod DR server checks) every weekend, ensuring 99.9% system availability and disaster recovery readiness.
  • Served as Technical Process Advisory Lead, delivering onboarding walkthrough of compliance applications to new joiners and resolving 95% of task blockers, improving team productivity and knowledge retention.

Teller

HDFC Bank
08.2021 - 02.2022
  • Managed cash transactions, receipts, payments, balancing, and reconciliation while ensuring accuracy, compliance, and timely completion within prescribed TAT.
  • Handled fund transfers, FD/account closures, teller/cheque box custody, vault and ATM operations, and reported discrepancies to maintain operational integrity.
  • Ensured compliance by recording suspicious transactions in AML register, reporting outward remittances/forex in DealPro & Treasury Mid Office, and monitoring suspense/deferred accounts.

KYC Operation

Bandhan Bank
03.2019 - 01.2021
  • Performed OVD verification, REKYC, FATCA checks, and client detail updates (nominee addition, name/signature modifications) ensuring compliance within prescribed TAT.
  • Monitored and resolved FTNR (First Time Not Right) cases using Excel reports, ensuring accuracy and timely closure.
  • Responded to client queries promptly and contributed to the development of centralized KYC/AML ownership protocols to strengthen compliance processes.

Education

B.Tech - CSE

RCC Institute of Information Technology
07.2015

Skills

  • Manual Testing (UAT, Functional, Regression, Sanity, Smoke)
  • Test Case Design & Execution Defect Tracking (JIRA, Bugzilla)
  • Agile/Scrum Methodology SDLC & STLC
  • SQL for Data Validation
  • API Testing (Postman)
  • Selenium WebDriver (Automation Testing)
  • MS Office (Excel, Word, PowerPoint) for Test Reporting & Documentation

Timeline

UAT Test Analyst

HSBC
02.2024 - Current

KYC Associate

HSBC
04.2022 - Current

Teller

HDFC Bank
08.2021 - 02.2022

KYC Operation

Bandhan Bank
03.2019 - 01.2021

B.Tech - CSE

RCC Institute of Information Technology

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Subham Sen