Subham Yadav
Office Executive
Lucknow
Summary
Dynamic Office Associate with a proven track record at OCS Group India Pvt Ltd, showcasing expertise in document management and exceptional customer service. Excelled in enhancing office productivity and collaboration, achieving increased customer satisfaction rates. Skilled in data entry and fostering positive client relationships, I bring a proactive approach to streamlining operations and driving team success.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Office Associate
OCS Group India Pvt Ltd
01.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed smooth processing of paperwork to support office productivity.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Increased customer service success rates by quickly resolving issues.
- Completed clerical tasks such as filing, copying, and distributing mail.
Office Executive
Sodexo India Services Pvt Ltd
10.2021 - 09.2023
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Maintained client files and spreadsheets with office management software.
- Coordinated deliveries of supplies and materials to proper recipients.
- Collaborated with senior management to align outreach efforts with strategic plan.
- Created reports for senior management and presented results during meetings.
- Answered phone calls and directed inquiries to appropriate staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Office Coordinator
Krishna Refrigeration Pvt Ltd
11.2018 - 09.2021
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
MBA - Banking And Financial Support Services
Manipal University
Jaipur, India 04.2001 -
Bachelor of Commerce -
Dr Shakuntala Misra National Rehabilitation
Lucknow, India 04.2001 -
Intermediate - Commerce
ST Thomas College
Lucknow, India 04.2001 -
High School -
St Thomas College
Lucknow, India 04.2001 -
Skills
Data entry expertise
Data Entry
Reception duties
Document Management
Document Control
Report Preparation
Customer Service
Positive Attitude
Office Administration
Verbal Communication
Documentation And Reporting
Customer Relationship Management (CRM)
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Certification
Mr. Powerful | Sodexo India Services
Interests
Cricket
Book Reading
Internet Surfing
Timeline
Office Associate
OCS Group India Pvt Ltd
01.2023 - 04.2024
Safety Champion | Sodexo India Services
12-2021
Office Executive
Sodexo India Services Pvt Ltd
10.2021 - 09.2023
Site Reward &Recognition | Sodexo India Services
10-2021
Mr. Powerful | Sodexo India Services
07-2021
Office Coordinator
Krishna Refrigeration Pvt Ltd
11.2018 - 09.2021
MBA - Banking And Financial Support Services
Manipal University
04.2001 -
Bachelor of Commerce -
Dr Shakuntala Misra National Rehabilitation
04.2001 -
Intermediate - Commerce
ST Thomas College
04.2001 -
High School -
St Thomas College
04.2001 -