Subham Kumar Thakur

• Collaborated cross-functionally with Marketing and Tech teams to design and execute campaigns focused on revenue generation, customer acquisition, product development, and engagement.
• Analyzed customer feedback to identify areas for improvement and implemented strategies that led to increased customer satisfaction and service quality.
• Established processes for maximizing customer retention, resulting in improved long-term client relationships and repeat business.
• Managed a team of 8 employees, setting clear goals and delegating tasks to ensure deadlines were met and performance remained on track.
• Developed and monitored KPIs to track performance and ensure goals and objectives were met on time and within budget.
• Created and implemented a comprehensive customer service program that significantly enhanced customer satisfaction and loyalty.
• Coached and mentored employees, fostering skill development that led to increased productivity and improved team performance.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.

Sales, Business Development, Career Counseling

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

• Managed room bookings, ensuring seamless customer experiences and timely resolution of inquiries to maximize customer satisfaction.
• Provided exceptional customer service by offering tailored recommendations and addressing client needs, contributing to a high level of customer retention.
• Excelled in upselling additional services and room upgrades, consistently enhancing revenue generation while maintaining a focus on customer satisfaction.

UK Survey on utilities