Subhamoy Mukherjee

• Managing global major Big4 account for India.
• Engage with customers to ensure satisfaction and drive the successful adoption of Microsoft solutions.
• Oversee service delivery to improve platform stability and provided strategic guidance to maximize the value of Microsoft investments.
• Manage programs to accelerate business value and cloud consumption, and participated in proactive support to address customer issues promptly.
• Collaborate within a global community to share insights, stay updated on the latest changes, and foster continuous learning.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Accountable in ensuring customers get values from Microsoft Security and Modern Work solutions.
• Drive the team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders.
• Own complex customer/partner relationships to anticipate, identify, propose resolution and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations to drive adoption.
• Anticipate and route non-technical issues for removal by the appropriate party.
• Apply broad business, technical, industry and enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
• Deliver workshops to customers to build skills, drive consumption and maximize their potential.
• Mentored junior team members to facilitate knowledge sharing and skill development in cloud technologies.
• Continuously updated technical expertise through industry research, attending conferences, and obtaining certifications relevant to the role.

• Worked with valuable Microsoft Partners (MPN) to help Enable, Sell and Deploy Microsoft technology solutions to customers across the world.
• Enable Partners for Pre-sales engagement, helped with customer presentations, demos and POCs.
• Respond to RFPs/RFIs providing competitive assistance to help close deals and become Trusted Advisor.
• Deliver webinars to Partners in line with Microsoft Marketing and Business Group strategies.
• Contribute to Technical Readiness of the internal team by delivering trainings and mentoring team members and new hires, help streamline business processes and operational commitments of the team.
• Advised on high-stakes mergers and acquisitions, facilitating seamless transactions while mitigating risks for clients.
• Led high-performing legal teams to achieve successful outcomes in complex litigation cases.

• Provide Advice & Technical Solution to business-critical issues for Microsoft Premier customers worldwide for SharePoint and related technologies like Project Server, Windows Server, IIS, SQL Server.
• Collaborate with On-site Engineers, Consultants and TAMs.
• Deliver Trainings and Triages for Project Server and SharePoint within cluster and Mentor junior team members.
• Drive and achieve targeted business goals to achieve high CPE for business unit.
• Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
• Delivered exceptional customer service by addressing user inquiries promptly and professionally.

• Maintenance of RedHat Linux Server for West Bengal circle.
• Health and performance monitoring IVR & SMS server applications.
• Database backup to central storage, install & upgrade of Telecom hardware as required and coordinate with the other circles and central team.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

• Performing installation and maintenance of Linux VPN server with IPSec firewall, FTP server, Samba, NFS & Oracle Server (10g) installation on Linux (RHEL 3) platform.
• Weekly backup of databases.
• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.

Companies worked for : Diadem Technologies ; C J Net ; Alliance Broadband

• Performing activities in website hosting on Linux Cobalt RaQ4 Server.
• Website and DNS administration.
• Domain Name registration , renewal and transfer activities.
• VPOP3 Mail server installation and maintenance for clients.
• Maintenance of WAN ,
• Apache Web Server setup & maintenance, Linux Sendmail setup & maintenance
• Maintenance of Vozlink Gateway Radio Router
• Handling techno-commercial matters with clients