Subhan Ali

• Hunted new leads using cold calls, emails, LinkedIn, and referrals.
• Conducted product demos to explain platform usage and onboard new customers
• Proactively managed customer relationships, ensuring high levels of activation and satisfaction
• Engaged with onboarded customers through multiple channels, including calls, emails, and WhatsApp
• Met and exceeded monthly and quarterly targets, driving revenue and expanding market share
• Monitored customer health metrics and developed strategies to address areas of concern
• Provided feedback to the growth, marketing, and sales development teams based on customer interactions
• Met with customers and interacted with prospects in person to facilitate onboarding
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Achievements :

• Consistently exceeded sales targets
• Increased customer retention and satisfaction
• Drove revenue growth and expanded wallet share
• Led "0 to 1" efforts in targeting a new customer segment.

• Nurtured a Set of Accounts (Customers) through Calling, understanding their Projects across Automotive, Industrial, AD&M and Appliance Business units, technically assisting them and cross selling TE Products
• Overachieved Customer revenue target by 5X and exceeded KPIs
• Trained new hires with the process to achieve best results
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Delivered value to our small and medium customers while resolving all their inquiries through calls, chats & email
• Developed, enhanced, and grew customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty
• Identified opportunities to generate new business and organic revenue growth through both inbound and outbound reach

• Engaged positively with each Amazon seller, providing professional and polite support for sales and service needs
• Pursued and generated customer leads as well as engaged in follow up activities to gain new seller accounts
• Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution, and attendance
• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Answered customers' questions and addressed problems and complaints in person and via phone
• Coordinated activities with other departments to ensure quality customer service

• Processed customer orders of products and services by entering orders into the system and ensuring that orders are filled correctly and on time
• Checked for accuracy in pricing, delivery terms, payment terms, specifications, and service
• Handled customer complaints and questions regarding problems with orders
• Developed and maintained excellent rapport with customers, both internal and external
• Effectively resolved customer issues/concerns regarding purchase orders

• Dealt with international chemical clients (SATORP, SIPCHEM, TASNEE, SAUDI CHEVRON, SASREF and MAADEN & Phosphate Company) on day-to-day basis
• Sourced Industrial Products which includes Raw Materials, Pipe Fittings, Mechanical, Electrical, Electronic, Spare Parts, Heavy machineries with complex technicalities, safety item, PPE products, Lubricants etc
• Implemented productivity tools and knowledge base data sharing systems
• Sent RFQ's/RFI’s, obtain quotations and negotiate with vendors on lead time, pricing
• Performed cost analysis of materials and implement cost reduction initiatives