Subhanjan Chakraborty
Junior Business Analyst
Domjur
Summary
Detail-oriented Business Analyst with strong expertise in requirement gathering, process optimisation, and stakeholder collaboration. Successful in translating business needs into actionable insights, improving workflows, and supporting data-driven decision-making. Adept at coordinating cross-functional teams, ensuring clear communication, and aligning project outcomes with organisational goals. Collaborative and analytical professional committed to identifying improvement areas and delivering strategic, impactful solutions. Skilled in client engagement and functional analysis, with experience in understanding client objectives and recommending the right solutions to enhance operational efficiency and business performance, seeking a challenging role where I can apply my analytical mindset, creativity, and problem-solving abilities to support business growth and exceed stakeholder expectations.
Experienced with data analysis and business process improvement, focusing on delivering actionable insights. Utilizes problem-solving abilities to enhance operational efficiency and supports project teams effectively. Strong understanding of business requirements gathering and stakeholder communication.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Junior Business Analyst
Webskitters Technology Solutions Pvt. Ltd.
03.2025 - Current
- Broke down projects into Epics, User Stories, and Tasks in Jira, ensuring clear workflow structure and accurate sprint planning.
- Prepared comprehensive Functional Scope Documents, capturing requirements, use cases, and process flows for development teams.
- Created detailed Design Scope Documents outlining UI/UX requirements, wireframes, and structural guidelines for designers and developers.
- Developed well-structured Business Proposals, integrating project scope, deliverables, timelines, and commercial details.
- Collaborated with cross-functional teams to align requirements, clarify dependencies, and support smooth project execution.
- Conducted requirement analysis and stakeholder discussions to ensure all business needs were accurately documented and translated into technical specifications.
Team Leader
Delhivery
03.2024 - 05.2024
- Oversaw First Mile and Last Mile operations, ensuring all service parameters, SLAs, and quality standards were consistently met.
- Managed and monitored daily pick-up requests, coordinating with teams to ensure timely execution.
- Led and supervised a team of 30 members, ensuring productivity, performance, and adherence to operational guidelines.
- Handled client queries and escalations, providing prompt resolutions and maintaining strong client satisfaction levels.
Design Consultant
Urban Ladder Home Decore Solutions
09.2022 - 07.2023
- Managed retail sales operations at the Kolkata Axis Mall store, ensuring achievement of daily and monthly targets.
- Prepared detailed sales reports and conducted competitor analysis to support strategic decision-making.
- Served as a member of the NSO (National Store Opening) Team, contributing to end-to-end store launch activities.
- Successfully participated in the opening of six stores across different locations in the country.
- Oversaw store inventory management and visual merchandising to maintain stock accuracy and brand presentation.
- Utilised Microsoft Dynamics 365 for creating transfer orders, generating invoices, and managing related operational tasks.
Management Trainee
RoyalOak Incorporation
06.2021 - 07.2022
- Managed overall store sales operations and handled end-to-end department management activities.
- Oversaw daily billing processes, inventory control, and visual merchandising to ensure smooth store functioning.
- Contributed as a core member of the Howrah store opening team, supporting setup, coordination, and operational readiness.
- Utilised Microsoft Dynamics 365 for creating sales orders, preparing sales quotations, generating invoices, initiating transfer orders, and performing real-time stock checks.
Freelance Recruiter
Self
06.2018 - 05.2021
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews, and Pre-screening assessments.
Summer Internship
Ambuja Cements Limited
04.2016 - 06.2016
- Completed 3-month Summer Internship at Ambuja Cements Limited. Here, I had to look after B2B cement sales, visiting builders and sites to generate leads and orders.
Education
PGDM - Marketing & Finance
Globsyn Business School
Kolkata, India06.2017
BBA - Marketing
Punjab Technical University
Kolkata, India09.2012
HS - 10+2
WBCHSE
Howrah, India05.2009
Madhyamik - 10
WBBSE
Howrah, India05.2007
Skills
Requirement Gathering
Interests
Capturing moments, Feeling the music, Watching Football and Cricket, Social media
Software
JIRA
CONFLUENCE
MICROSOFT DYNAMICS 365
SALESFORCE CRM
MS OFFICE
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/subhanjan-chakraborty-6baa41238/
SOFTWARE KNOWLEDGE
JIRA, CONFLUENCE, MS WORD, MS EXCEL, MS POWERPOINT, MICROSOFT DYNAMICS 365, SALESFORCE.
PERSONAL INFORMATION
- Date of Birth: 04/29/92
- Nationality: Indian
Timeline
Junior Business Analyst
Webskitters Technology Solutions Pvt. Ltd.
03.2025 - Current
Team Leader
Delhivery
03.2024 - 05.2024
Design Consultant
Urban Ladder Home Decore Solutions
09.2022 - 07.2023
Management Trainee
RoyalOak Incorporation
06.2021 - 07.2022
Freelance Recruiter
Self
06.2018 - 05.2021
Summer Internship
Ambuja Cements Limited
04.2016 - 06.2016
BBA - Marketing
Punjab Technical University
HS - 10+2
WBCHSE
Madhyamik - 10
WBBSE
PGDM - Marketing & Finance
Globsyn Business School