SUBHANJANA LAHIRI
KOLKATA
Summary
Dynamic and result driven Territory Manager with a proven track record of 17 years of sales experience specializing in sales strategy and team leadership. Achieved significant revenue growth through adept negotiation and innovative problem-solving. Committed to building strong relationships and developing teams to consistently exceed sales targets. Consistently recognized for surpassing sales targets, honoured with multiple rewards and recognitions for excellence in performance, leadership and revenue contribution.
SEEKING A CHALLENGING SALES LEADERSHIP ROLE TO SCALE NEW HIEGHTS OF PERFORMANCE AND IMPACT .
Overview
18
18
years of professional experience
1
1
Certification
Work History
Territory Manager
Star Union Dai-Ichi Life Insurance Company Limited
KOLKATA
08.2021 - 07.2024
- Driving sales and building customer relationships .
- Developed and implemented sales strategies through aggressive sales driving and campaigning .
- Analyzed market trends and competitor activities to reach sales target .
- Team handling and management .
- Excellent relationship maintaining with channel partners.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
Sales Officer
STAR HEALTH AND ALLIED INSURANCE
KOLKATA
03.2021 - 08.2021
- Used cold calling and networking to sell products and services.
- Maintained communications with 20 PSU bank branches
- Directed and coordinated products, services and sales activities.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Customer Sales Representative
2MYDOOR
KOLKATA
08.2020 - 12.2020
- Worked as customer sales executive for an Australian E -Commerce voice process .
- Calling over 250 people on daily basis followed by converting some into prospects later clients for the company site .
- Increased a high sales ratio in the start up limited .
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Financial Advisor
Life Insurance Corporation of India
Kolkata
04.2013 - 08.2019
- Developed and maintained strong client relationships through exceptional service and communication.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Educated clients on investment principles, market dynamics, and the importance of portfolio diversification.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Promoted business to increase customer base and grow revenue.
- Trained and managed a group of 50 people for door-to-door sales, lead generation, cold calling, prospecting, following up, taking appointments, convincing, objection handling, and converting closures.
Customer Service Representative
Process Amazon (Teleperformance)
Kolkata
09.2018 - 01.2019
- worked as Customer Sales Representative in Non Voice process .
- Received and replied more than 50 mails per day with highest customer satisfactory feedback among the team .
- worked as a supervisor with a team of 35 people.
- Gathered product knowledge and trained team mates on various products and services .
Store Manager
M/S Payal Enterprise
Kolkata
05.2006 - 07.2016
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to maximize sales and profitability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Graduation in English Major - Comparative English Literature
NSOU
Kolkta12-2014
WBCHSE - HIGHER SECONDARY
Narkeldanga Girls High School
Kolkata04-2008
Bachelor of Arts - SECONDARY
BETHUNE COLLEGIATE SCHOOL
KOLKATA04-2005
Skills
- Self-driven, motivated
- Sales strategy
- Team management
- Negotiation skills
- Problem solving
- Communication skills
- Time management
- Employee retention
- Analytical problem solver
- Competitor analysis
- Staff training and development
- Goal setting and achievement
- Decision-making
- Objection handling
- public speaking
- balanced EQ
- LEADER
- PEACE MAKER
Affiliations
- Recently served as a CSA sales trainer for a leading PSU bank,(PNB) , delivered structured training programs for three months to enhance frontline sales capability, product knowledge ,customer centricity and customer engagement .skiled in aligning field experience with training delivery to drive measurable outcomes.
Accomplishments
- Achieved various national and international tours by exceeding sales targets, for example: Japan, Singapore, Phuket, Dubai, Malaysia, and Cordelia Cruise from Mumbai to Goa
- Received rewards and recognition for being the best performer for many consecutive years from each organization I have worked for
- I established myself as a top performer in the PAN India channel
- Rewarded for maintaining an excellent business persistency ratio
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Certification in Computer Application .
Certification in Digital Marketing .
Certification of UNICEF for best self enthusiast Volunteer .
Timeline
Territory Manager
Star Union Dai-Ichi Life Insurance Company Limited
08.2021 - 07.2024
Sales Officer
STAR HEALTH AND ALLIED INSURANCE
03.2021 - 08.2021
Customer Sales Representative
2MYDOOR
08.2020 - 12.2020
Customer Service Representative
Process Amazon (Teleperformance)
09.2018 - 01.2019
Financial Advisor
Life Insurance Corporation of India
04.2013 - 08.2019
Store Manager
M/S Payal Enterprise
05.2006 - 07.2016
Graduation in English Major - Comparative English Literature
NSOU
WBCHSE - HIGHER SECONDARY
Narkeldanga Girls High School
Bachelor of Arts - SECONDARY
BETHUNE COLLEGIATE SCHOOL
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