SUBHANKAR JANA
KOLKATA
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Office Assistant
HINDUSTAN PETROLEUM CORPORATION LTD
KOLKATA
03.2022 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Coordinated travel arrangements for office personnel.
- Processed and prepared business or government forms and expense reports.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Supervisor
MADAN MOHAN GHOSH AND SONS
KOLKATA
02.2017 - 02.2022
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed plans for preventive maintenance schedules to minimize downtime of production equipment.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
BPO (COMPANY COORDINATE)
VISHNU SOLUTIONS
KOLKATA
09.2014 - 12.2016
- Conducted phone interviews with applicants to assess their qualifications.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Bachelor of Science - Biochemistry
KARNATAKA STATE OPEN UNIVERSITY
06-2018
HIGH SECONDARY EXAM - Science Education
SARENGABAD SCHOOL
BUDGE BUDGE05-2015
SECONDARY EXAM -
BUDGE BUDGE P.K HIGH SCHOOK
BUDGE BUDGE05-2013
Skills
- Microsoft Word
- Excel
- Power Point
- Help Desk Support
- Data Backup and Recovery
- Technical Support
- Remote Support
- Network configuration
Affiliations
Drawing and Playing Football, Reading Book
Languages
Bengali
First Language
Hindi
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Timeline
Office Assistant
HINDUSTAN PETROLEUM CORPORATION LTD
03.2022 - Current
Supervisor
MADAN MOHAN GHOSH AND SONS
02.2017 - 02.2022
BPO (COMPANY COORDINATE)
VISHNU SOLUTIONS
09.2014 - 12.2016
Bachelor of Science - Biochemistry
KARNATAKA STATE OPEN UNIVERSITY
HIGH SECONDARY EXAM - Science Education
SARENGABAD SCHOOL
SECONDARY EXAM -
BUDGE BUDGE P.K HIGH SCHOOK
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