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Summary
Overview
Work History
Education
Skills
Certification
Additional Information
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Accomplishments
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References
Hi, I’m

Subhankar Modak

Program Manager
Bangalore
Subhankar Modak

Summary

Experienced Program Manager, excelling in Program and Project Management, PMO and efficiency optimization. Skilled in risk mitigation, strategic decision-making, and fostering stakeholder engagement for transformational outcomes.

Overview

11

Projects managed spanning over 1500+ FTEs

7

Industries portfolio managed

6

Years of Program/Project management

3

Projects of 500M+ in TCV

Work History

Leading Technology Services Company

PMO Program Manager
10.2023 - Current

Job overview

Managed project for clients in Asset management industry.

Responsibilities included -

  • Stewarding enterprise-wide transformational programs by providing strategic leadership and oversight throughout the entire project lifecycle.
  • Provide leadership support during times of crisis managing escalations promptly while maintaining high levels of customer satisfaction.
  • Coordinate with stakeholders across multiple departments to ensure program objectives were met on time and within budget.
  • Analyze data from multiple sources such as financials, resource utilization, customer feedback to develop insights into project performance.

Professional achievements -

  • Planned and managed a digital transformation initiative resulting in a 85% user adoption and 15% efficiency gains in first 30 days of rollout.
  • Achieved a 25% improvement in program efficiency, through enhanced deliverable quality contributing to overall business performance.

Global IT Consulting Firm, India

Project Manager
03.2018 - 10.2023

Job overview

Managed projects for clients in Energy and utilities, Retail, Supply Chain, Manufacturing and Life sciences industries.

Responsibilities included -

  • Lead end-to-end projects, resulting in high customer satisfaction and increased business revenues. Managed changes to project scope and budget, implementing effective change management processes to keep projects up-to-date.
  • Coordinate resources across multiple departments and teams for successful project completion.
  • Identify project risks and developed strategies for mitigating those risks, demonstrating a proactive approach to project management

Professional achievements -

  • Implemented performance excellence initiatives, resulting in a 20% reduction in forecasting errors and a 30% improvement in on-time project delivery for a retail firm.
  • Instrumental in implementing service delivery assurance control tower that improved decision-making by supplying real-time insights and supplier OTIF improvement by 14%.
  • Conducted thorough project reviews and implemented corrective actions, leading to a 20% improvement in project success rate and a 15% increase in customer satisfaction.

Education

ICFAI University , Bangalore

Post Graduation Program in Management from Information Technology Project Management
02.2018

University Overview

GPA: 9.8/10

  • Awarded the "Best Summer Internship Report and Presentation"

MAKAUT University , Kolkata

Bachelor of Business Administration from Supply Chain Management
05.2016

University Overview

GPA: 8.7/10

  • Ranked 2nd in at the university level for academic excellence.

Skills

  • Leadership
  • Communication
  • Analytical Thinking
  • Problem Solving
  • Change Management
  • Risk Management
  • Stakeholder Management
  • Project Management
  • Microsoft Project, Microsoft Planner, Jira and Asana
  • Microsoft Power Platform
  • Agile Methodology
  • Cloud Computing
  • Data Analysis
  • Natural Language Processing

Certification

  • PMP(R)
  • Cloud Practitioner (AWS and Azure)

Additional Information

  • Founded and established a personal fitness and wellness brand, forging a strategic partnership with a prominent local fitness center to implement influential and targeted marketing campaigns.
  • Led multiple COE programs to design integrated solutions by conducting thorough research studies, optimizing efforts and drive efficient role utilization resulting in faster go to market strategies.
  • Coached 100+ employees through on-the-job experiences, removed roadblocks, and provided feedback to improve learning and performance experience.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Spanish
Beginner (A1)
A1

Accomplishments

  • 3 promotions in 5 years
  • Star of Business award in 2021,`23
  • Outstanding performer award in 2019,`20,`22
Availability
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References

References available upon request.
Subhankar ModakProgram Manager