Subhankar Mondal
Service Executive
Kolkata
Summary
Dynamic Service Coordinator at Hindware with expertise in service monitoring and team leadership. Successfully developed tailored service plans, enhancing customer satisfaction and loyalty. Proficient in MS Office, I streamlined processes to boost productivity and improved service delivery timelines, ensuring high-quality service outcomes. Strong problem-solving skills complemented by effective communication.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Hindware
01.2024 - Current
- Prepared reports on service performance and key indicators for management review.
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual customers' needs, resulting in high levels of satisfaction.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Streamlined service coordination processes for improved team productivity and response times.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Education
B. Com -
Teghoria Siksha Niketan
Kolkata 04.2001 -
Skills
Telephone communication
Service monitoring
Team leadership
MS office expertise
Problem-solving
Customer service
Microsoft office
Teamwork
Report preparation
Employee training
Timeline
Service Coordinator
Hindware
01.2024 - Current
B. Com -
Teghoria Siksha Niketan
04.2001 -