Subhankar Mukherjee
Gurgaon
Summary
Accomplished leader in crew change operations, adept at financial management and documentation oversight. Committed to achieving cost recovery and operational excellence through meticulous attention to detail and strategic coordination.
Overview
16
16
years of professional experience
Work History
Executive
MISC Marine Singapore Pte Ltd
Gurgaon
12.2021 - Current
- Manage end-to-end crew change operations for ocean-going vessels, including planning sign-on/sign-off, travel arrangements, and port logistics while ensuring operational continuity.
- Coordinate with Masters, agents, manning offices, medical providers, and immigration authorities to ensure full compliance with flag state, port state, and company requirements.
- Handle crew documentation, visas, lightering parole, medical fitness, and certification in line with MLC 2006 and company policies.
- Arrange and monitor medical cases, hospitalisation, repatriation, and medical wages, liaising with P&I Clubs and service providers as required.
- Prepare, review, and submit reimbursement claims with accurate supporting documentation, contributing to efficient cost recovery.
- Support vessel operations during weather disruptions, port delays, and emergencies, ensuring safe and timely decision-making.
- Maintain accurate crew records, travel costs, and operational reports, supporting audits and management review.
- Communicate professionally with internal stakeholders and external partners to ensure smooth HR sea operations and high service standards.
Ship Administrative Officer
Eaglestar Shipmanagement Pvt Ltd
World Wide
03.2011 - 12.2021
- Managed shipboard accounts and payroll, including preparation of cash purchase, payment, and receipt vouchers, Captains Statement of Account (CSA), and cash advances.
- Processed crew payroll messages, handling deductions and allowances accurately and on time.
- Prepared and submitted monthly financial reports, including Month-End Reports and Vessel Port Expenditure Reports (VPER) to the office.
- Maintained all shipboard correspondence and communications, ensuring accurate inward and outward mail and message handling as instructed by the Master.
- Updated, filed, and reported crew training records, administering the Seagull Training System under the guidance of the Master and Chief Engineer.
- Maintained and updated shipboard manuals and documentation, including Shipboard Response Manuals, SOPEP, ICP, iDMS, and G-files.
- Monitored and recorded seafarers’ overtime and rest hours, ensuring compliance with maritime regulations.
- Coordinated crew change documentation, including Articles of Agreement and ENG2A updates.
- Managed and maintained port clearance documentation, liaising with Customs, Immigration, Health, and other authorities.
- Handled victualling and bonded stores, including inventory control, preparation of purchase orders, issuance, and record updates.
- Maintained inventories and requisitions for ship stationery, working gear, linen, catering stores, and other ship supplies; regularly updated Purchase Orders in the system.
- Supported crew welfare initiatives, including preparation of Special Work Forms (SWF), Cadet Welfare Fund documentation, and organizing crew recreational activities.
- Conducted daily inspections of galleys, pantries, mess rooms, dining saloons, and accommodation areas to ensure cleanliness and hygiene standards.
- Assisted the Master in maintaining the Crew Certificate Matrix for Oil Major inspections; monitored validity of crew certificates and advised on renewals or revalidation.
- Supported ISPS Code compliance, preparing and maintaining security-related documentation such as Crew IDs and Pre-Arrival Security Information for ports of call.
- Recorded minutes of Safety Committee and Management Review Meetings as instructed by the Master.
- Assisted the Garbage Management Officer in implementing the Garbage Management Plan (GMP).
- Shared computer and system knowledge with officers and crew to improve administrative efficiency.
- Performed additional administrative duties as assigned by the Master.
Associate
Wipro
Kolkata
08.2010 - 01.2011
- Provided end-to-end customer support for HP products and services, handling queries related to hardware, software, warranty, and service requests.
- Assisted customers via voice/email/chat in resolving technical and non-technical issues while ensuring high customer satisfaction.
- Logged, tracked, and resolved customer issues using internal CRM/ticketing systems, ensuring timely follow-ups and closures.
- Coordinated with internal technical teams and service partners to resolve escalations and complex cases.
- Adhered strictly to HP and Wipro quality standards, SLAs, and compliance guidelines.
- Achieved and maintained KPI targets related to quality, productivity, and customer satisfaction (CSAT).
- Documented customer interactions accurately and updated case notes for audit and quality purposes.
- Demonstrated strong communication skills and professionalism while handling high call volumes and challenging customer scenarios.
Education
Shipping And Transportation - Shipping And Transportation
Sailors Maritime
Vishakhapatman11-2009
High School Diploma -
Kendriya Vidayala
Mumbai03-2007
Some College (No Degree) - B.E Mechanical (Not Completed)
PCCOE
PuneSkills
- Crew change operations
- Regulatory compliance
- Crew documentation
- Cost recovery
- Medical case management
- Maritime logistics
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Malay
Beginner
A1
Timeline
Executive
MISC Marine Singapore Pte Ltd
12.2021 - Current
Ship Administrative Officer
Eaglestar Shipmanagement Pvt Ltd
03.2011 - 12.2021
Associate
Wipro
08.2010 - 01.2011
Shipping And Transportation - Shipping And Transportation
Sailors Maritime
High School Diploma -
Kendriya Vidayala
Some College (No Degree) - B.E Mechanical (Not Completed)
PCCOE