Subhankar Panigrahi
Jeypore,HR
Summary
Dynamic Operations Customer Service Specialist at Marriott International, adept at enhancing guest satisfaction through effective multichannel communication and conflict resolution. Proven track record in managing reservations and leading teams during high-profile events, contributing to repeat business and positive reviews. Skilled in process improvement and quality assurance, ensuring exceptional service delivery.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Operations Customer Service Specialist
Marriott International
Nashville
04.2024 - 04.2025
- Managed front desk operations, ensuring a welcoming and seamless guest experience.
- Collaborated across departments to plan and execute guest events with precision.
- Resolved guest inquiries and complaints through multichannel communication, improving satisfaction scores.
- Utilized GXP, MGS, and Opera PMS to handle reservations and track guest preferences.
- Cultivated guest relationships, contributing to repeat business, and positive reviews.
Industrial Trainee
Marriott International
Doha
09.2022 - 12.2022
Sheraton Grand Doha Resort & Convention Hotel
- Gained hands-on experience in hospitality operations and customer service.
- Played an integral role in catering operations during the FIFA World Cup 2022 at Al-Janoub Stadium.
- Led a 15-member team during large-scale events, ensuring high service standards.
On-the-Job Trainee
ITC Hotels Ltd.
Manipal
07.2019 - 06.2022
Fortune Inn Valley View, Manipal
- Worked across departments to understand end-to-end hotel operations.
- Supported front office and food services, strengthening communication and multitasking skills.
- Participated in various food festivals and NSDC jury service events.
Education
Bachelor's in Hotel Management - Tourism And Hotel Management
WGSHA,MANIPAL UNIVERSITY
MANIPAL07-2023
High School Diploma -
Vikram Dev Autonomous College, Jeypore
Jeypore05-2018
GED -
Modern English School
Jeypore04-2016
Skills
- Multichannel communication
- Team collaboration
- Quality assurance
- Process improvement
- Reservation management
- Problem solving
- Feedback analysis
- Industry-specific expertise
- Conflict resolution techniques
- Compliance
- Customer queries
- CRM software
Affiliations
- Led teams during the FIFA World Cup 2022 and was recognized for service excellence, skilled in Opera PMS, GXP, and CRM tools Actively involved in social volunteering and charity initiatives, committed to creating a positive guest and community impact
Languages
ODIA
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
- WSET Level 1 Award in Wines
Wine & Spirit Education Trust | Issued Jun 2022 - Level 2 Diploma in Food Preparation and Culinary Arts
- ABC of Customer Care Training
Sheraton Grand Doha Resort & Convention Hotel
Coursera Certifications:
An Introduction to Consumer Neuroscience & Neuromarketing
Channel Management and Retailing
Corporate Strategy
Market Research and Consumer Behavior
Foundations of Digital Marketing and E-commerce
Financial markets
Timeline
Operations Customer Service Specialist
Marriott International
04.2024 - 04.2025
Industrial Trainee
Marriott International
09.2022 - 12.2022
On-the-Job Trainee
ITC Hotels Ltd.
07.2019 - 06.2022
Bachelor's in Hotel Management - Tourism And Hotel Management
WGSHA,MANIPAL UNIVERSITY
High School Diploma -
Vikram Dev Autonomous College, Jeypore
GED -
Modern English School
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