Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
BusinessAnalyst
Subhash Chandra

Subhash Chandra

Dehradun

Summary

Dedicated and detail-oriented professional with over 2.5 years of experience in quality assurance, financial analysis, and fraud detection. Proven expertise in identifying process flaws, implementing corrective measures, and ensuring compliance with quality standards. Adept at analyzing transactional data, detecting fraudulent activities, and delivering actionable insights to enhance operational efficiency. Strong leadership, communication, and management skills with a track record of conducting training sessions and leading team reviews.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fraud Analyst

Bank of America
09.2023 - Current
  • Conduct in-depth analysis to identify and detect fraudulent activities in customer accounts, ensuring timely escalation to the onshore team for resolution
  • Lead calibration sessions to review live alerts, providing actionable insights to peers for improved fraud detection accuracy
  • Facilitate defect analysis sessions to identify root causes of missed fraud cases, reducing future defects and enhancing customer satisfaction
  • Spearhead monthly business reviews, presenting team performance reports to the Fraud Prevention and Detection team across all sites
  • Deliver training sessions on Bank of America's 8 lines of business, enhancing team knowledge and operational efficiency
  • Currently serving as the Single Point of Contact (SPOC) for Training and Development within the Fraud Prevention team
  • Responsible for ensuring all team members complete relevant training programs to enhance their skills and knowledge, while also monitoring and facilitating timely completion of training initiatives

Quality Analyst

Etech Global Services
04.2022 - 09.2023
  • Performed financial analysis, including transaction verification, cheque deposit verification, salary-related issue resolution, and debit card information management
  • Identified and addressed production process flaws, recommending and implementing preventive and corrective measures to meet quality assurance standards
  • Ensured user expectations were met by maintaining high-quality processes and delivering accurate audit reports using tools like Playvox, Penny, and Zendesk
  • Audited 70-80 requests weekly, providing constructive feedback to agents to improve their accuracy and efficiency
  • Monitored and tracked quality assurance metrics, ensuring compliance with organizational standards

Education

Secondary Education -

Kendriya vidyalaya
Bhatinda

Higher Secondary Education - undefined

Kendriya Vidyalaya
Lucknow
01.2021

Bachelor in Business Administration - undefined

Kadi Sarva Vishwavidyalaya
01.2021

Skills

  • Team Leadership
  • Process Improvement
  • Verbal Communication
  • Written Communication
  • Training Delivery
  • Report Presentation
  • Team Guidance
  • Defect Resolution
  • Operational Performance Enhancement
  • Quality Assurance
  • Audit
  • Financial Analysis
  • Fraud Detection

Certification

Investment Banking and Financial Analytics, Boston Institute of Analytics

Disclaimer

I declare that the information presented in this resume is true and accurate to the best of my knowledge.

Timeline

Fraud Analyst

Bank of America
09.2023 - Current

Quality Analyst

Etech Global Services
04.2022 - 09.2023

Higher Secondary Education - undefined

Kendriya Vidyalaya

Bachelor in Business Administration - undefined

Kadi Sarva Vishwavidyalaya

Secondary Education -

Kendriya vidyalaya

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Subhash Chandra