Subhash Dharade

Dynamic IT and Service Delivery leader with 23 years of experience driving global delivery, strategic P&L management, and innovation. Proven expertise in enhancing client satisfaction, leading cross-functional teams, and achieving operational excellence in complex environments across Banking, Digital Payments, and Enterprise SaaS solutions. Skilled in fostering customer-centric solutions, optimizing resources, and supporting vertical growth through strategic alignment.

• AWS-Solution Architect- Associate
• ITIL Foundation
• Project Management Professional
• Certified Scrum Master
• Institute of Product Leadership
• ISO 20022 messaging standard

• Orchestrated the digital transformation for esteemed organizations, by implementing cutting-edge cloud solutions, automating workflows, and fostering cross-functional collaboration.
• Exhibited proficiency in overseeing the complete delivery lifecycle for Enterprise SaaS solutions, B2B & B2C products by managing cross-functional teams through agile methodologies, ensuring seamless integration, deploying scalable, automated solutions aligned with business objectives and meeting customer demands.
• Fostered seamless collaboration with executive leadership to refine IT strategies by aligning technological initiatives with business goals and driving key decision-making processes.
• Introduced cutting-edge innovations by implementing Generative AI and emerging technologies to enhance long-term sustainability and boost system efficiency.
• Consistently achieved notable success in executing diverse programs and orchestrating performance turnarounds by identifying key bottlenecks, realigning resources, and fostering a culture of accountability.
• Cultivated extensive experience navigating diverse geographical landscapes, spanning India, the United States, the United Kingdom, and the Middle East, by leading cross-cultural teams and managing global projects.
• Successfully executed multimillion-pound programs with a 95% success rate and maintained program health within the 90% Green zone by implementing robust governance frameworks, meticulous risk management, and proactive stakeholder engagement.
• Spearheaded initiatives resulting in a 10% year-on-year increase in revenue by optimizing billable utilization, managing resource allocation, and implementing strategic initiatives.
• Achieved exceptional Customer Satisfaction (CSAT) ratings averaging over 5.5 out of 6 by fostering a customer-centric approach, ensuring proactive communication, and delivering solutions that exceeded client expectations.
• Collaborated with the Sales team to drive pre-sales initiatives by developing tailored technical solutions and presentations that addressed client needs, resulting in the cultivation of new business opportunities.
• Led the orchestration of a B2B/B2C platform by driving the successful launch of new mobile apps, resulting in a 25% revenue increase.
• Empowered a community organization to achieve revenues totaling £23M by implementing strategic enhancing member engagement.
• Advocated for service re-platforming by championing the adoption of AWS cloud-based practices, leading to a 10% reduction in maintenance costs within infrastructure expenses.
• Successfully managed a precise and timely service transition from third-party vendors, achieving a flawless 100% accuracy rate by implementing a comprehensive transition plan that included meticulous risk assessments and detailed project timelines.
• Implemented robust people development initiatives including performance appraisals, personalized training programs, and mentorship opportunities to foster team members' professional growth and skill enhancement.