PRATEEK VASHISHT
Organized and dependable professional with a strong background in customer service, brand representation, and relationship management. Proven ability to manage multiple priorities with a positive attitude and a keen willingness to take on added responsibilities to meet team goals.
Faridabad
Summary
Dynamic Customer Relationship Officer with a proven track record at GEDU Services Pvt. Ltd., excelling in client retention strategies and issue resolution. Leveraged strong interpersonal skills to enhance customer satisfaction and loyalty, while effectively utilizing CRM software to streamline support processes. Recognized for transforming challenges into positive outcomes.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
Work History
Customer Relationship Officer
GEDU Services Pvt.Ltd.
08.2024 - Current
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Senior Customer Service Executive
Teleperformance
08.2020 - 07.2022
- Delivered prompt and effective support to customers via various communication channels.
- Assisted customers with order issues, billing queries, and product information.
- Trained new team members on company policies and support tools. - Worked on Salesforce, OKTA, NIMDA, and Stripe for handling customer and payment issues.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
Brand Ambassador
Delhi Duty Free
04.2018 - 05.2020
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Customer Care Executive
Webmasters Offset
09.2014 - 12.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Provided updates on product developments and assisted with retention efforts.
Education
BBA - Business Administration And Management
JIMS
Delhi, India 04.2001 -
Skills
Customer relations
Feedback collection
Client retention strategies
Patience and resilience
Sales proficiency
Team building
CRM software proficiency
Strong interpersonal skills
Customer service
Time management abilities
Customer service orientation
Issue and complaint resolution
Timeline
Customer Relationship Officer
GEDU Services Pvt.Ltd.
08.2024 - Current
Senior Customer Service Executive
Teleperformance
08.2020 - 07.2022
Brand Ambassador
Delhi Duty Free
04.2018 - 05.2020
Customer Care Executive
Webmasters Offset
09.2014 - 12.2017
BBA - Business Administration And Management
JIMS
04.2001 -
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