SUBHASH KUMAR A K
Alappuzha
Summary
Dynamic technician with extensive experience at Ensure Computer Service, excelling in troubleshooting and servicing HP printers and scanners. Proven ability in network configuration and remote support, enhancing system performance and customer satisfaction. Adept at software installation and maintenance, demonstrating strong problem-solving skills and a commitment to excellence in service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technician
Owner
Alappuzha
03.2023 - Current
- Resolved software and hardware issues to ensure system functionality.
- Installed and maintained operating systems for optimal performance.
- Configured and maintained wireless networks to enhance connectivity.
- Troubleshot and repaired printers to minimize downtime.
Technical Support Assistant
Automated System Company
12.2016 - 11.2022
- Troubleshooting and installing various kinds of KAC software.
- Configuring MS office and outlook mail.
- Remotely resolved the user’s issues via windows application.
- Repairing and configuring printers and scanners.
- Networking and Cabling.
- Configuring and repairing Laptops.
Customer Support Engineer
Ensure Computer Service
06.2009 - 12.2016
- Managing, troubleshooting, configuring & servicing all types of commercial and consumer HP printers and Plotters.
- Installing, configuring & servicing Fujitsu Scanners.
- Managing Annual Maintenance Contract and Onsite calls on time and keeping all reports.
- Repairing and maintenance all type of HP, Epson, and canon printers and Scanners (Desk jet, laser jet, Colour LaserJet MFP Printers and MFP plotters).
- Completing all warranty Jobs within the turnaround time.
- Attending online training and exams in particular intervals.
- Maintaining Customer Feedback Survey.
Customer Service Engineer
Accel Frontline LTD
07.2007 - 06.2009
- Installation, configuration and administration of Windows.
- Installing, troubleshooting & servicing all types of desktops, laptops and Dot-matrix printers.
- Troubleshooting computer hardware and software components.
- Managed all types of onsite support for LIC India LTD, Trivandrum division.
- Configuration of Mail and Outlook.
- Maintain the wireless setup.
Education
Graduate - Electronics
IHRD, University of Kerala
India08.2006
Skills
- Troubleshooting software and hardware
- Operating system installation
- Software upgrades and maintenance
- Data recovery and backup
- Networking and cabling
- Wireless network configuration
- Remote desktop support
- Printer and scanner repair
- Network printer installation
Certification
- Diploma in computer hardware and network
- HP LaserJet and Color LaserJet printers certifications
- HP scanner and MFP A3 scanner certifications
- Fujitsu scanner professional certifications
- Microsoft Certified Professional
Languages
- English
- Hindi
- Malayalam
Personal Information
- Date of Birth: 05/31/86
- Nationality: Indian
Timeline
Technician
Owner
03.2023 - Current
Technical Support Assistant
Automated System Company
12.2016 - 11.2022
Customer Support Engineer
Ensure Computer Service
06.2009 - 12.2016
Customer Service Engineer
Accel Frontline LTD
07.2007 - 06.2009
Graduate - Electronics
IHRD, University of Kerala
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