Subhash Maurya

Dynamic Guest Service Supervisor with extensive experience at TAJ GANGES & TAJ NADESER PALACE, excelling in restaurant operations and guest relations. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective team training and quality management. Skilled in cross-selling and up-selling to maximize revenue potential.

• Offering 7.5 years of rich experience in managing restaurant operations, including sales, brand promotion, inventory control, finance and customer service.
• Conduct briefing for all associates on a daily basis while laying emphasis on duty allocation, complaints received, highlighting the VIPs and movement of the day discussing budgets, and sharing the guest feedback scores.
• Ensure that associates follow the opening and closing checklist for smooth functioning of the restaurant.
• Interact with the guests, ensure their preferences are noted and met, get their feedback, escalate issues, track guest records and celebrate their special occasions.
• Compile and analyses data on past performance, and market trends and assist in creating sales plans for the current year.
• Communicate all internal processes and audit compliance points to subordinates and monitor adherence of the same.