Subhash Maurya
Food & Beverage Butler Supervisor, Taj Nadesar Palace
Varanasi
Summary
Dynamic Guest Service Supervisor with extensive experience at TAJ GANGES & TAJ NADESER PALACE, excelling in restaurant operations and guest relations. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective team training and quality management. Skilled in cross-selling and up-selling to maximize revenue potential.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Guest Service Supervisor & Butler
HOTEL TAJ GANGES & TAJ NADESER PALACE
12.2015 - Current
- Supervised dining area including cleanliness and safety and quickly addressed emerging issue
- Maintained high standard of professionalism while dealing with customer issue
- Allocated work task and coordinated for activities of personnel to provide prompt and successful service to patrons
- Maintained: Equipment of the outlet and ensuring the same in fair working conditions
- Inventory on a daily basis for ensuring stock levels and minimum wastage
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
- Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
Trainee Job
Rivatas By Ideal
06.2013 - 12.2015
- Ensured cleanliness around serving area and maintained stock in order to increase efficiency while working tables
- Maintained customer satisfaction with timely check ins to assess food and beverage needs
- Performed inspection on dishes and utensils for cleanliness successful strategies to promote specials desert and alcoholic beverage
- Organized and prepared table for guest to offer memorable experience to the guest and foster repeat business
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
NAHHA INSTITUTE
Varanasi, India 04.2001 - 05.2015
Skills
Restaurant Operations
Maintenance
Cross-selling
Up-selling
Guest Relations
Customer Service
Quality Management
Team Training
Certification
Certificate from Rivatas by IDEAL, 2015
Summary - Profile Summary
- Offering 7.5 years of rich experience in managing restaurant operations, including sales, brand promotion, inventory control, finance and customer service.
- Conduct briefing for all associates on a daily basis while laying emphasis on duty allocation, complaints received, highlighting the VIPs and movement of the day discussing budgets, and sharing the guest feedback scores.
- Ensure that associates follow the opening and closing checklist for smooth functioning of the restaurant.
- Interact with the guests, ensure their preferences are noted and met, get their feedback, escalate issues, track guest records and celebrate their special occasions.
- Compile and analyses data on past performance, and market trends and assist in creating sales plans for the current year.
- Communicate all internal processes and audit compliance points to subordinates and monitor adherence of the same.
Timeline
Guest Service Supervisor & Butler
HOTEL TAJ GANGES & TAJ NADESER PALACE
12.2015 - Current
Trainee Job
Rivatas By Ideal
06.2013 - 12.2015
High School Diploma -
NAHHA INSTITUTE
04.2001 - 05.2015