Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Languages
Current Reinforcement & Fucus
Timeline
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SUBHASH THAKUR

SUBHASH THAKUR

Bangkok

Summary

A seasoned leader in technology and business development, I've spearheaded transformative solutions at IQ Technologies Asia Co. Ltd., enhancing customer satisfaction by 50% and pioneering APAC's first Telemedicine project. My expertise in solution architecture and team building, coupled with a knack for fostering strategic partnerships, has consistently driven market success and innovation.

Overview

31
31
years of professional experience

Work History

Director of Business Development/CIO

IQ Technologies Asia Co. Ltd.
Bangkok
04.2013 - 04.2023
  • Successfully led Qmatic's high-end enterprise technology business in APAC region, driving solution value through strategic partnerships, localization, and seamless integration with third-party hardware and software
  • Introduced the OPCT On-Prem CARE model in 2019, delivering cloud-like instant support to customers requiring extended migration timelines
  • Ensured business continuity during COVID–19 by rapidly diversifying and developing tailored solutions to address pandemic-specific needs

CTO

Q-Matic Technologies Asia Co. Ltd.
Bangkok
02.2003 - 03.2013
  • Designed and delivered premium turnkey customer service solutions for telecom, banking, healthcare, and public sectors across APAC
  • Achieved exceptional customer trust and satisfaction by emphasizing value and care, while successfully commanding 3–4 times the pricing of competitors with high-end, tailored solutions
  • Integrated Qmatic's systems with CRM, HIS, WFM, and BI tools, enhancing functionality and delivering greater value to customers
  • Rolled out and supported advanced, high-end customer service solutions across 2,500+ sites across Thailand and other neighboring APAC countries, boosting customer satisfaction and engagement

Customer Care Consultant APAC (Remote Thailand)

Qmatic Sweden AB
Bangkok
04.2003 - 12.2010
  • Company Overview: An international technology pioneer and leader since 1981
  • Reduced response time by 30% for Qmatic Sweden's global clients and significantly improved satisfaction levels by optimizing customer care processes remotely from Thailand's time zone
  • Successfully pioneered and thrived in remote work environments well ahead of their time, setting a benchmark for productivity and adaptability during the early 2000s
  • An international technology pioneer and leader since 1981

Chief System Engineer

Q-Matic Thailand
Bangkok
11.1998 - 01.2003
  • Improved customer satisfaction by 50% by training a support team in Thailand, reducing downtime by 40%
  • Elevated customer service quality by implementing the region's first Customer Flow Management system featuring VIP identification and segmentation in 1999

Solution Architect/Project Manager (Telemedicine)

Excelpoint System Co. Ltd. (A Loxley PLC Subsidiary)
Bangkok
11.1995 - 10.1998
  • Implemented Thailand's first Telemedicine project, linking 17 hospitals via satellite to deliver Tele-Radiology, Tele-Cardiology, and Tele-Pathology services

Center Manager & Advance Course Trainer

Jetking Computer HW Training Institute
Chandigarh
07.1992 - 09.1995
  • During my first job, I began by teaching Microprocessor Kits, CPU Architecture, and Networking, laying a strong foundation for my future growth and learning

Education

Diploma in Computer HW and Networking -

Jetking
Chandigarh
12.1993

Bachelor of Engineering - Computer Science & Engineering

Jawaharlal Nehru Engineering College
Aurangabad, India
06.1993

Skills

  • Business Development
  • Partnership development
  • Customer relationship management
  • Project management
  • Market analysis
  • Cross-functional collaboration
  • Solution integration
  • International business
  • Pipeline development
  • Partnership management
  • Proposal development
  • Business Strategy
  • EP Price Structuring
  • Solution Modularization
  • Tech/Biz Presentation
  • HW/SW/NW
  • CRM/BI
  • Solution Architecture/R&D
  • CX/UX
  • Cloud
  • CARE/OPCT/Infra
  • Team Building
  • Training
  • AI/ML/DL
  • Data Science
  • Python
  • R
  • Customer satisfaction
  • Decision-making

Accomplishments

  • Telemedicine Pioneer & Advance Queue Management Innovator
  • Led Thailand's first Telemedicine project in 1998 via satellite link and pioneered the region's first Customer Flow Management system with CRM integration & VIP segmentation in 1999.

Hobbies and Interests

  • Technology and Sports Enthusiast
  • Deep interest in cutting-edge technologies like AI, Machine Learning, Robotics, Drone, Cloud Computing, Quantum Computing, and 3D Printing.
  • Additionally, I focus on personal well-being through Yoga, Meditation, and Self-Improvement, while also enjoying sports like Golf, Tennis, and Cricket.

Languages

  • English
  • Hindi
  • Thai

Current Reinforcement & Fucus

  • AI/ML/DL , Data Science
  • Python , R , C++ , Argentic AI ,
  • MS Dynamics 365, Sales Now, Sales Force

Timeline

Director of Business Development/CIO

IQ Technologies Asia Co. Ltd.
04.2013 - 04.2023

Customer Care Consultant APAC (Remote Thailand)

Qmatic Sweden AB
04.2003 - 12.2010

CTO

Q-Matic Technologies Asia Co. Ltd.
02.2003 - 03.2013

Chief System Engineer

Q-Matic Thailand
11.1998 - 01.2003

Solution Architect/Project Manager (Telemedicine)

Excelpoint System Co. Ltd. (A Loxley PLC Subsidiary)
11.1995 - 10.1998

Center Manager & Advance Course Trainer

Jetking Computer HW Training Institute
07.1992 - 09.1995

Diploma in Computer HW and Networking -

Jetking

Bachelor of Engineering - Computer Science & Engineering

Jawaharlal Nehru Engineering College

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