Subhash Yadav
Lucknow
Summary
Dynamic Quality Assurance Analyst with a proven track record at Oracle India, excelling in customer service excellence and leadership. Skilled in Opera PMS support and data management, I effectively triaged bugs and enhanced team performance, ensuring high-quality deliverables and client satisfaction. Passionate about driving operational success and fostering team collaboration.
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst
Oracle India Development Centre
Hyderabad
01.2021 - Current
- Bug Triaging
- Managed balance of cross-pod bugs to ensure timely resolution
- Provided functional expertise to team, enhancing testing processes
- Opera cloud end to end test
- PMSV5 Legacy BUGS
- Marriott Releases
- Patch Release Testing
- Conducted RNA analysis to support project goals.
- EPIC Testing
- Opera FISCAL Bugs
- Monitored work and ensured quality standards were met across projects
- Communication - providing a link to senior management
- Ensuring company policies and procedures are adhered
- Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization.
Functional Lead Opera PMS
ITC Infotech
Bangalore
02.2021 - 10.2021
- Managed daily people operations, enhancing team performance and productivity.
- Oversaw operational costs, implementing strategies to achieve cost savings.
- Provided technical expertise to team members, enhancing skill development.
- Allocated work assignments and managed staff rotas effectively.
- Monitored work quality and conducted regular performance checks.
- Addressed customer inquiries and resolved client issues promptly.
- Measured operational performance metrics, identifying areas for targeted improvement.
- Handled disciplinary and attendance matters in accordance with company policies.
Assistant Manager Systems
The Leela
Mumbai
01.2019 - 02.2021
- Anticipated guests' needs and responded promptly to ensure a positive experience, regardless of time or busyness.
- Resolve guest complaints, ensuring guest satisfaction
- Monitored and maintained cleanliness, sanitation, and organization of work areas to meet departmental standards.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled in-house group activities, locations and times. g) all hotel and departmental policies and procedures
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
- Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor)
- Updated rates and inventory records regularly to ensure accuracy.
- Executed Night Manager responsibilities during assigned shifts to ensure smooth operations.
- Facilitated training activities that enhanced staff performance and improved service quality.
- The Leela Palaces, Hotels and Resorts is owned and managed by Hotel Leela venture Limited. The company was established in Mumbai, India in 1983 and was founded by Late Capt. C. P. Krishnan Nair, Chairman Emeritus and Founder Chairman, who envisioned the hotel group to be amongst the finest luxury hospitality brands in the world.
Lead Projects
ITC Infotech
Bangalore
07.2015 - 01.2019
- Day-to-day people management
- Managed operational costs to align with budgetary goals
- Providing technical expertise to team
- Assigned tasks and created rotas for team operations.
- Monitoring work and checking quality
- Resolved customer inquiries and concerns to enhance overall customer satisfaction
- Facilitated communication between staff and senior management to ensure alignment on projects
- Taking part in staff recruitment
- Writing staff reports
- Ensuring company policies and procedures are adhered to
- ITC Infotech, a global IT services company, is a fully-owned subsidiary of ITC Limited, the US$ 8 billion diversified conglomerate. ITC Limited is rated among the 'World's Most Reputable Companies' by Forbes magazine and among 'India's Most Valuable Companies' by Business Today.
Resort Supervisor
Telal Resort
Abu Dhabi
01.2015 - 06.2015
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled in-house group activities, locations and times. g) all hotel and departmental policies and procedures
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
- Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor)
- Maintaining rates and inventory for online booking engines eg (Booking.com, Expedia, Agoda).
- Oversaw hotel operations as Night Manager during scheduled shifts.
- Trained departmental staff on procedures and best practices to enhance performance.
- The vast landscape of the Remah Desert was once home to the nomadic Bedouin tribes of the Emirates. They lived a life that was unique to them, setting up home base at oases and living in harmony with nature.
Implementation Specialist
Micros Fidelio
Dubai
11.2012 - 11.2014
- Maintains Micros clarify and update the all cases day to day basis
- Provides functional assistance to the Opera users and resolved day to day opera issues
- Conducting training for new properties and configuring Opera PMS for new properties
- Round the clock support to the Opera (PMS), Night audit issue solution etc
- Live Cover for newly opened property
- Handling Opera 3C configuration and user training.
- Opera Upgrades
- Migrations to Opera
- More than Point of Sale Software or Property Management Systems- Get a Complete Enterprise Application Choosing the right point of sale software or property management system is critical to hospitality and retail businesses.
Team Leader - Front Office
Park Hyatt Hyderabad
Hyderabad
05.2012 - 10.2012
- Maintains high standards during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers' complaints to ensure their satisfaction
- Provides functional assistance and direction to all departments if required
- Assist front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs
- Promotes inter-hotel sales and in-house facilities and inspects hotel for cleanliness and appearance
- Responsible for maintaining quality of product and ensuring consistency in its delivery and standards
- Greets guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay
- Luxury Five Star Hotel - Park Hyatt Hyderabad Centrally located in the heart of upscale Banjara Hills, 5-star luxury hotel Park Hyatt Hyderabad offers an unforgettable experience to business travelers and discerning local guests who appreciate contemporary luxury and seek personalized service.
Associate - Front Office
The Lalit Ashok Bangalore
Bangalore
12.2010 - 04.2012
- Assist front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs
- Responsible for maintaining quality of product and ensuring consistency in its delivery and standards
- Greets guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay
- Actively solicits guest feed backs on time of departure and immediately take action for damage control in case of negative feedback
- Coordinates the billing instructions of individuals and groups with Accounts and Reservation Departments
- The Lalit Ashok Bangalore with its contemporary and elegant ambience is distinguished by the latest in business technology, trendy amenities and impeccable hospitality.
Hotel Operations Trainee- Front Office
Celebrations Inn
Pune
06.2009 - 07.2010
- Maintains high standards during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers' complaints to ensure their satisfaction
- Provides functional assistance and direction to all departments if required
- Assist front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs
- Promotes inter-hotel sales and in-house facilities and Inspect hotel for cleanliness and appearance
- Responsible for maintaining quality of product and ensuring consistency in its delivery and standards
- Greets guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay
- There is an immense vacuum for the Middle Class Traveler Accommodation and a mass data base of Independent Hotels are run without the tenet of STANDARDIZED, CLEAN, PREDICTABLE, FAMILY-FRIENDLY and PROFESSIONAL SERVICES.
Education
Post-Graduation Diploma - Marketing Management
Karnataka State Open University
01.2011
B.Sc. - Hotel and Hospitality Administration
Institute of Hotel Management
Lucknow01.2009
HSC (12th) - Science Stream
Bal Nikunj Vidayalaya
Lucknow01.2006
SSC (10th) -
L.G.P.I.C
Lucknow01.2004
Skills
- Leadership and organization
- Adaptability and communication
- Front office management
- Customer service excellence
- Opera PMS support
- Property management systems
- Data exporting and importing
- Backup maintenance
- Server troubleshooting
- Microsoft Office proficiency
- Internet navigation
- Rate and inventory management
- Rate code setup
- Package specialization
Accomplishments
- Got appreciation from Zaya Nurai for excellent set-up of the PMS
- Got appreciation from Grand Millennium for user refresher training
- Got appreciation from Front office Manager of Park Hyatt for outstanding contribution during convention
- Received appreciation letter from Human Resource department for efforts during 'Microsoft Event'
- Several email appreciations from Oracle TASC USA team
- Email appreciation from Grant Lorimer Director TASC USA
- Appreciation received from JAPAC regional Director for IHG 5.5 successful rollout in India
- Appreciation from St. Regis Abu Dhabi for successful migration
- Opera cloud certified
- Best Debut QA award
- Team Appreciation
Given Names
Subhash
Family Name
Yadav
Current City
Lucknow
Country
India
Skype Id
yadavnihm
References
Subhash Yadav, Available on request
Hobbies and Interests
- Travelling
- Cooking
- Watching Movies
Languages
English, Hindi
Availability And Preferences - City
NCR, Gurgaon
Last Updated
02/26/26
Personal Information
- Passport Number: H5527720
- Title: Mr.
- Date of Birth: 05/03
- Nationality: Indian
- Marital Status: Married
Timeline
Functional Lead Opera PMS
ITC Infotech
02.2021 - 10.2021
Quality Assurance Analyst
Oracle India Development Centre
01.2021 - Current
Assistant Manager Systems
The Leela
01.2019 - 02.2021
Lead Projects
ITC Infotech
07.2015 - 01.2019
Resort Supervisor
Telal Resort
01.2015 - 06.2015
Implementation Specialist
Micros Fidelio
11.2012 - 11.2014
Team Leader - Front Office
Park Hyatt Hyderabad
05.2012 - 10.2012
Associate - Front Office
The Lalit Ashok Bangalore
12.2010 - 04.2012
Hotel Operations Trainee- Front Office
Celebrations Inn
06.2009 - 07.2010
Post-Graduation Diploma - Marketing Management
Karnataka State Open University
B.Sc. - Hotel and Hospitality Administration
Institute of Hotel Management
HSC (12th) - Science Stream
Bal Nikunj Vidayalaya
SSC (10th) -
L.G.P.I.C