SUBHASH CHANDRA GUNWANT

• Supported end-to-end SAP S/4HANA Public Cloud implementation across finance, costing, production planning, quality management, sales and distribution, material management, and plant maintenance, delivering smooth go-live and ongoing user support.
• Managed IT infrastructure across India, USA, and Germany, assisting with budget planning and reducing costs through vendor negotiation and resource allocation.
• Implementation of TISAX scope & assessment
• Created and maintained IT policies for data privacy and security, improving compliance and operational efficiency.
• Implemented Microsoft Dynamics NAV 2013, streamlining finance, sales, purchase, inventory, manufacturing, and subcontracting workflows while providing technical support and customized MIS reports for better decision-making.
• Administered cloud-based MS Exchange and Office 365, maintaining reliable communication systems.
• Conducted training sessions for new staff members, covering essential skills and procedures.
• Handled daily operations, completing tasks efficiently and meeting company standards for quality output.

• Orchestrated Microsoft Dynamics NAV 2013 rollout across five manufacturing units, warehouses, and retail shops, integrating Finance, Sales, Purchase, Inventory, and Manufacturing modules.
• Managed IT infrastructure across multiple locations, ensuring reliable operations and support for diverse business needs.
• Controlled IT infrastructure costs through vendor evaluations and implementation of cost-effective technology solutions, optimizing budget allocation.
• Established company-owned wireless WAN with lease line circuits, enhancing connectivity across all units for streamlined supply chain management.
• Implemented and developed operational standards, policies and procedures.

• Spearheaded implementation and upgrades of Microsoft Dynamics NAV (3.7x to 2023) across finance, sales, purchase, inventory, manufacturing, and EXIM modules, enhancing system functionality and user experience
• Managed SQL database administration, including backups, design, and performance tuning, ensuring data integrity and availability
• Oversaw IT infrastructure, budget planning, and procurement, ensuring cost efficiency and alignment with corporate goals across corporate and manufacturing setups
• Designed Android-based automated production data entry system integrated with NAV, boosting operational efficiency
• Developed and implemented operational standards, policies, and procedures, standardizing processes and improving compliance across the organization.

• Served as resident engineer at Minda Huf Ltd., managed network administration and resolved end-user issues on Compaq Proliant servers to ensure operational continuity.
• Resolved enterprise user incidents through Team Computers service desk ticketing system.
• Provided remote support for email, login, and application access problems.
• Diagnosed hardware, software, and network issues for client workstations.
• Provided on-site support for Windows NT, NetWare, and Oracle-based ERP systems, configuring servers, switches, and routers to enhance functionality for 200+ corporate clients

• Resolved customer issues for Suriya Kiran Enterprises clients through email, phone, and chat.
• Guided customers through setup, troubleshooting, and account configuration steps.
• Diagnosed product faults using ticketing systems and technical documentation.
• Provided technical support for Windows NT and Novell networks, computers, and peripherals to corporate and individual clients under AMC agreements, maintained optimal system performance and client satisfaction.

• Resolved incoming support inquiries via chat, phone, and email, providing timely solutions to enhance user experience.
• Addressed customer incidents through support channels through Team Computers service desk channels.
• Troubleshot Windows, hardware, software, and network connectivity issues.
• Logged, tracked, and updated tickets in support management systems.
• Installed and maintained computers, peripherals, and networks for clients to ensure optimal performance and uptime.

10+2: Higher Secondary A.L.C. Almora - Almora, Uttarakhand