Subhash Dhaka
Mumbai
Summary
Twenty plus years of experience with a strong record of outstanding achievements in the areas of Sales, Contracts and Commercial negotiations, Solution Pre-Sales, Testing, and Optical Transport Network Planning. Possess strong technical knowledge in combination with interpersonal and teamwork skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet personal, team and organization goals.
Overview
22
22
years of professional experience
Work History
Account Management
Ciena
Mumbai
10.2022 - Current
- Key Account Manager for Lightstorm and have successfully managed and won new accounts Constl and CTRLS during my current tenure.
- Met and exceeded multi million dollar annual sales targets.
- Established Ciena’s Lightstorm business in new geographies such as Singapore, France, Guam, Japan and USA.
- Prepared monthly reports outlining performance metrics related to customer account management activities.
- Provided customer assistance with financial inquiries and account management.
- Oversaw day-to-day operations related to account management including client communications, project timelines, billing processes.
- Provided account management services such as order processing, invoicing, credit checks, and accounts receivable collections.
- Participated in meetings with senior management team to discuss new initiatives related to logistics account management.
- Worked with account management staff to build and managed sales pipelines.
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
- Prepared presentations for internal stakeholders highlighting successes achieved through chain account management initiatives.
- Ensured quality control by performing regular reviews and audits of processes and procedures related to key account management.
Sales Account Director
Infinera
04.2020 - 10.2022
- Driving direct Sales activities in Asia-Africa-Europe (AAE-1), Global Cloud Exchange (GCX), and Vodafone Idea.
- Identifying and closing Million-dollar deals, Developing comprehensive pricing and commercial strategies.
- RFI and RFP Response Closure with inputs and guidance from multiple internal stakeholders.
- Contract Formation for Products, Services and Annual Maintenance contract ensuring Revenue and Margins in line with business objectives.
- Driving Product feature roadmap to meet the Customer requirements with business case justification for both existing and new opportunities.
- Understanding customer business objectives and influencing key stakeholders for strengthening Infinera Sales Process.
- Collaboration with Finance, Operations, Logistics, Revenue, Account Receivables, Solution, Marketing and R&D to successfully address different requirements both internally and specific to customer needs.
General Manager: Business Development
NOKIA
11.2018 - 04.2020
- Solution sales, BoQ preparation, RFP response and Business development.
- Contributed for Double digit 'Y-o-Y' increase in Sales in Vodafone Idea account coupled with business expansion to new Territories.
Deputy General Manager
JIO
06.2013 - 11.2018
- Pan India Core Transport Network Planning over Ciena 5430 Optical Switch and 6500 Line system.
- Lead for planning Lease Network on IRU basis.
Application Engineer
EXFO
03.2010 - 05.2013
- Pre-sales, business development and Engineering of optical and 'Transport and Datacom' test & measurement solutions.
- Key contributing member for 100% Increase in Sales in SAARC Region in 3 Years.
Assistant Manager
TATA Communications
03.2008 - 03.2010
- Key member of the foundation team for first Technology testing Lab of its kind in Tata Communications.
- Lab testing of CIENA, Turin and ADVA optical transport products.
Deputy Manager
Reliance Communications
07.2007 - 03.2008
- Acceptance Testing of Network Monitoring servers for FIBCOM Transport Products and Maintenance of Data communication network for Transport Network Elements.
S/W QA and Testing Engineer
ECI Telecom
08.2005 - 03.2007
- Lab testing of Carrier Ethernet and Optical Transport products.
- Provided technical support to development teams and debugged test systems for bug fixing.
Testing Engineer
Reliance Communications
01.2004 - 08.2005
- Lab testing of Ciena (Erstwhile NORTEL), Ribbon Communications (Erstwhile ECI) and Nokia optical transport products.
- Hands-on Optical Transport Technology Lab Testing Experience.
Education
Bachelor of Engineering - electronics engineering
University of Pune
Skills
- Account Management
- Sales and Marketing
- Contract & Commercial Negotiations
- Quotes and Pricing
- System Engineering
- Pre-Sales
- Business Development
- OTN, DWDM & CWDM
- IP, SDH/PDH
- Software Testing
- Solution Architect
- Network Planning
Awards
- Best Test Engineer for the Year 2009 - Tata Communication
- Best Pre-Sales Engineer APAC for the Year 2010 and 2011 - EXFO
- Outstanding Commitment for Growth in Wireline Business in India - EXFO
- Strategic Deal Win for the Year 2019 - Nokia
- 100% Club for the Year 2021 - Infinera
- CFO Gross Margin Award for the Year 2021 - Infinera
- APAC Team of the Year Award for the Year 2021 - Infinera
- Nominated for Global Salesperson of the year award - Ciena 2023
- Won the Pinnacle Team Award for successfully winning new Accounts Constl and CTRLS - Ciena 2024
- Nominated for International Salesperson of the year award - Ciena 2024
- Won the Achievers award - Ciena 2025
Skillsets
- Account Management
- Sales and Marketing
- Contract Negotiation
- Quotes and Pricing
- System Engineering
- Pre-Sales
- Business Development
- OTN, DWDM & CWDM
- IP, SDH/PDH
- Software Testing
- Solution Architect
- Network Planning
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Account Management
Ciena
10.2022 - Current
Sales Account Director
Infinera
04.2020 - 10.2022
General Manager: Business Development
NOKIA
11.2018 - 04.2020
Deputy General Manager
JIO
06.2013 - 11.2018
Application Engineer
EXFO
03.2010 - 05.2013
Assistant Manager
TATA Communications
03.2008 - 03.2010
Deputy Manager
Reliance Communications
07.2007 - 03.2008
S/W QA and Testing Engineer
ECI Telecom
08.2005 - 03.2007
Testing Engineer
Reliance Communications
01.2004 - 08.2005
Bachelor of Engineering - electronics engineering
University of Pune