Subhashini Narayanamoorthy
Assistant Vice President in Banking Operations
Bengaluru
Summary
A seasoned professional with a rich background in operations management for 21 years and a proven track record of fostering high-performance cultures in various organizations. Skilled in project management and client servicing, excel in streamlining processes for efficiency and leading teams towards achieving significant customer satisfaction improvements by reducing VIP client transaction times by 50%, skilled in risk management and interpersonal communication. Approaching and emphasizing continuous improvement and effective communication, ensuring operational excellence and inclusive work environments.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Assistant Vice President
Deutsche India Private Limited
Bengaluru Urban
2021.06 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation taking operational needs into consideration thereby, reallocating resources to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new quality controls for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction by creating a Project called VIP client handling, whereby TAT of handling transactions for such clients reduced from 72 hrs to 36 hrs
- Communicated with leadership teams to assist with administrative initiatives and decisions.
- Participated in organization re-branding of its vision, mission, strategies by taking it to the downstream and embed it as a part of culture.
- Championed diversity initiatives within the organization, promoting an inclusive work environment that attracted top talent from various backgrounds.
- Established and directed successful programs focused on soft skills training, Diversity, Intentional inclusion, Corporate social affairs.
- Trained and guided team members to maintain high productivity and reduction in the first pass errors (First time right)
- Reduced operational risks while organizing data to forecast performance trends.
Senior Manager
Axis Bank Ltd
Bengaluru Urban
2020.06 - 2021.06
- Responsible for managing inward remittances, export payments, and regularizations as front-line customer service representative for clients in Bangalore region (Corporate and Business banking). Delivering exceptional customer service at counters.
- Managed various telephonic conversations, Fax requests, and in person client meetings on daily basis as part of client centric approach.
- As front-line customer service representative, receive and assist clients at counters. Address their queries, observe transactions, and promptly escalate any issues to Centralized Operations team for further processing.
- Collaborating with clients to address pending EDPMS closures that are nearing caution list. Additionally, handle overdue export advances pending regularization and manage overdue loans.
- Diligently tracking nostro entries and perform reconciliations to ensure accurate matching of transactions.
- Promptly addressing RBI representations and ED notifications and additionally provide guidance to newly onboarded clients during trade process, ensuring seamless transition for their transactions.
- Actively promote use of our digital platform for trade transactions and provide guidance to clients on its effective utilization.
AVP1 -Corporate and Global Market Operations
IndusInd Bank
Bengaluru Urban
2017.07 - 2020.06
- Serving as front-line customer service representative for clients in Karnataka (Corporate, Business Banking, Financial Institutions, and Corporate and Investment Banking).
- Handling client interactions at counters, assisting with queries, and observing transactions.
- Coordinating with clients on pending EDPMS closures and overdue export advances.
- Following up on pre-shipment financing based on running account facility.
- Tracking overdue post-shipment financing bills to prevent last-minute issues.
- Providing daily advice to clients on processed documents.
- Tracking Nostro entries and ensuring reconciliation.
- Handling queries related to remittances and Swift messages (MT103, MT202, etc.).
- Ensuring robust payment processes and timely filings of documents
- Addressing audit queries from internal auditors.
- Responding to RBI representations and ED notifications promptly.
- Assisting ECCSE as needed.
- Managing RTGS transactions.
Senior Manager-Trade Services (India Operations)
Kotak Mahindra Bank
Chennai
2016.08 - 2017.02
- Operating within centralized unit serving clients across India
- Responsible for overseeing buyer’s credit process for clients within India operations.
- Ensuring efficient execution and adherence to established procedures.
- Managing import payments (direct, advance, collection, miscellaneous remittances) for clients (Pan India).
- Addressing various queries related to remittances.
- Corresponding through Swift messages (MT103, MT202, and other free format messages).
- Implementing robust payment processes to prevent errors and flaws.
- Ensuring ongoing process improvements.
- Lead a team of five members efficiently.
Manager-Trade Services- India Operations
HDFC Bank
Chennai
2011.07 - 2016.07
- Responsible for handling import payments (direct, advance, collection, miscellaneous remittances) for clients -South Indian states
- Addressing queries related to remittances and corresponding through Swift messages (MT103, MT202, etc.).
- Assisting customers with import-related inquiries, including remittance status and documentation requirements.
- Following up on Bill of Entries and other necessary documentation.
- Managing buyer’s credit process for clients of South Indian States.
- Ensuring robust payment processes to prevent errors and flaws.
- Sending daily MIS reports to higher authorities on FTR and FTNR, thereby enabling to reduce TAT delays by 36%
- Training new team members and conducting regular sessions for backups
- Preparing monthly RBI reports for buyer’s credit.
- Handling audit queries from internal auditors.
- Assisting customers at counters for smooth transaction processing.
Assistant Manager
TCS E-serve LTD (CITIGROUP GLOBAL SERVICES)
Chennai
2010.12 - 2011.07
- Successfully migrated the trade payments process for UAE and Kuwait clients to Chennai TCS Operations.
- Ensured seamless execution during the transition.
- Drafted communications to Legal and Compliance teams for sanctions-related transactions on a case-by-case basis.
- Lead a 10-member team, overseeing their performance and efficiency.
- Detected root causes of process failures and implemented corrective measures within timelines.
- Conducted regular training sessions for new team members.
- Coordinated across internal departments (trade process, documentary check, LC issuance, advising, legal, compliance, customer service, reconciliation, IT) and with clients.
- Supported relationship managers and branches to maintain and build business.
- Performing RCSA across regions as part of day to day operational efficiency.
Team Leader-Cash Operations and Sanction Filtering
SCOPE INTERNATIONAL LTD (STANDARD CHARTERED BANK)
Chennai
2007.06 - 2010.12
- Approved inward and Outward payments received in MT103 and MT202 formats for UAE and Singapore clients.
- Processed transactions in sanctions queue, ensuring authenticity of payment details before release.
- Handled Nostro reconciliation and addressed queries related to payments.
- Lead team of five members and two vendors, efficiently managing their performance.
- Conducted User Acceptance Testing (UAT) for system enhancements.
- Actively participated in audits conducted at regular intervals.
- Conducted 6S and BOLD audits for better workplace.
- Planned external training for team members in line with organizational training plans.
- Prepared cross-training plans and SMART WORK SMART REWARD charts for staff performance analysis.
Processing Executive
CITIGROUP GLOBAL SERVICE LIMITED
Chennai
2002.09 - 2007.05
- Managed banker’s acceptance transactions.
- Processed pre-shipment and post-shipment loans (export financing).
- Executed fund transfers through Real-Time Gross Settlement (RTGS) system.
- Handled Nostro reconciliation and addressing to various queries.
- Prepared various reports (e.g., PDO, Asset Level Reports).
- Managed RBI-XOS and PLR reports.
- Performed User Acceptance Testing (UAT) for system enhancements (TRIMS, EPMS, and FLEXCUBE).
- Implemented preventive and corrective plans to address process flaws and errors.
Education
M.F.M - Financial Management
Annamalai University
Tamil Nadu 2002.08 - 2006.06
B.Com - Commerce
Holy Cross College
Tamil Nadu 1999.08 - 2002.05
Higher Secondary - Commerce
Sri Jayendra Matriculation Hr. Sec School
Tamil Nadu 1997.06 - 1999.05
Skills
Operations Management
Project Management
Recruiting and Hiring
Risk Management
Policy compliance
Process management and continuous improvement in process
Coordination of Administrative Activities
Effective Communication
Problem-solving abilities
Client Servicing
Interpersonal Skills
Teamwork and Collaboration
Training and development
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
Certification in Anti Money Laundering Investigator by PONSUN Academy
Timeline
Certification in Lean Six Sigma and Green Belt by KPMG
2024-07
Certified Corporate Trainer and Facilitator by Protouch
2024-06
Certification in Trade Documentation Investigator by PONSUN Academy
2021-07
Assistant Vice President
Deutsche India Private Limited
2021.06 - Current
Certification in Anti Money Laundering Investigator by PONSUN Academy
2021-01
Senior Manager
Axis Bank Ltd
2020.06 - 2021.06
AVP1 -Corporate and Global Market Operations
IndusInd Bank
2017.07 - 2020.06
Senior Manager-Trade Services (India Operations)
Kotak Mahindra Bank
2016.08 - 2017.02
Manager-Trade Services- India Operations
HDFC Bank
2011.07 - 2016.07
Assistant Manager
TCS E-serve LTD (CITIGROUP GLOBAL SERVICES)
2010.12 - 2011.07
Team Leader-Cash Operations and Sanction Filtering
SCOPE INTERNATIONAL LTD (STANDARD CHARTERED BANK)
2007.06 - 2010.12
Processing Executive
CITIGROUP GLOBAL SERVICE LIMITED
2002.09 - 2007.05
M.F.M - Financial Management
Annamalai University
2002.08 - 2006.06
B.Com - Commerce
Holy Cross College
1999.08 - 2002.05
Higher Secondary - Commerce
Sri Jayendra Matriculation Hr. Sec School
1997.06 - 1999.05
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