Subhashini R R
Bangalore
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate IT Consultant
ITC InfoTech India Pvt. Ltd – Bangalore
Bangalore
10.2019 - 02.2025
- PROFESSIONAL SUMMARY
Experienced Associate IT Consultant with over 5 years in IT systems administration and support. Proven expertise in incident and problem management, technical installations, Active Directory, Citrix, and service operations. Adept at managing escalations, training new hires, and contributing to IT knowledge bases. Strong foundation in RPA and programming with a customer-focused approach to IT service delivery.
PROFESSIONAL EXPERIENCE
Associate IT Consultant
ITC InfoTech India Pvt. Ltd – Bangalore
2019 – Present
Delivered IT support and systems administration in a high-demand environment with a focus on incident and escalation management.
Managed incident routing, resolution, and service monitoring using ServiceNow.
Installed and configured client-specific applications and handled workstation backups and security.
Resolved Outlook, UPN, SMTP, and printer-related issues, improving end-user satisfaction.
Provided Citrix access support and troubleshooting, including CloudPC application installations.
Administered user accounts through Active Directory, One Identity, and AS400.
Coordinated P1 outages, leading root cause analysis with cross-functional teams.
Created and maintained knowledge base articles in ServiceNow.
Conducted training sessions for new hires over a 5-year period, enhancing onboarding efficiency.
RPA Developer Intern
Huawei Technologies India Pvt. Ltd – Bangalore
Bangalore
02.2019 - 08.2019
Education
Master of Computer Applications - Computers
CMR Institute of Technology
Bangalore, India08-2019
Bachelor of Computer Applications - Computers
Bachelor of Computer Applications (BCA)
Bangalore, India05-2016
Skills
- Tools: ServiceNow, Active Directory, Citrix, AS400
System Admin: Technical installations, troubleshooting, printer setup
Soft Skills: Training delivery, communication, problem-solving
ITSM: Incident, Problem & Escalation Management
Certification
- Microsoft Azure Fundamentals (AZ-900)
Timeline
Associate IT Consultant
ITC InfoTech India Pvt. Ltd – Bangalore
10.2019 - 02.2025
RPA Developer Intern
Huawei Technologies India Pvt. Ltd – Bangalore
02.2019 - 08.2019
Master of Computer Applications - Computers
CMR Institute of Technology
Bachelor of Computer Applications - Computers
Bachelor of Computer Applications (BCA)
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