Subhashis Bera
East Medinipur, West Bengal
Summary
Dynamic leader with a proven track record at The Park Hotels, adept in food services management and fostering teamwork. Excelled in staff training, elevating guest service standards at Taj Hotels. Recognized for exceptional multitasking abilities and being a keen listener. Awarded "Trainee of the Month" at Hilton Garden Inn-Saket, showcasing dedication and skill enhancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
The Park Hotels
Hyderabad
01.2024 - Current
- Supervised daily operations of the bar including opening and closing procedures.
- Led a team of 16 individuals in achieving quarterly sales targets, exceeding goals.
- Maintained accurate records of beverage inventories, sales, and costs.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
Guest Service Supervisor
Taj Hotels
Ahmedabad
10.2023 - 01.2024
- Look after one of the best and most premium cafes in the city: Emperor Lounge (#1 on TripAdvisor), Taj Club Lounge, and Butler's team.
- Monitored food supplies, and ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Resolved customer complaints regarding food quality, or service issues, promptly and courteously.
- Performed cashiering duties as required during peak periods, or in the absence of other staff members.
Guest Service Associate
Taj Hotels
Ahmedabad
02.2022 - 09.2023
- Worked in one the best all day dining restaurant in the taj brand call "SHAMIANA" (140 covers) for more than 1.2 years.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
INDUSTRIAL TRAINEE
Hilton Garden Inn-Saket
New Delhi
02.2021 - 04.2021
- Worked in all 4 core department ( Housekeeping, front office, Food & Beverage service & Food production).
- During my training I was awarded as a "Trainee of the month" by F&B manager.
Education
Bachelor of Science - Hospitality and Hotel Administration
State Institute of Hotel Management,Durgapur
Durgapur, West Bengal04.2022
Higher Secondary Education - Commerce
Gobra I. N. K. M. High School
East Medinipur05.2019
Skills
- Food Services Management
- Staff Training
- Teamwork
- Good listener
- Multitasking
Accomplishments
- Successfully completed Industrial Training Programme of 12 weeks (about 3 months) with 100% attendance certificate
- While working in TAJ SKYLINE, Ahmedabad I was awarded 3 times as EMPLOYEE OF THE MONTH.
- I was the part of one of the largest and iconic ODC from TAJ SKYLINE, Ahmedabad is IPL 2022 semifinal and final match in NARENDRA MODI STADIUM, Ahmedabad, where we covered 102 buffet and 15,000 pax.
- Successfully Hosted G-20 event across Gujarat, Daman & Diu.
Certification
- G-20 Hosting Certification at Gujarat, Daman & Diu.
Timeline
Team Leader
The Park Hotels
01.2024 - Current
Guest Service Supervisor
Taj Hotels
10.2023 - 01.2024
Guest Service Associate
Taj Hotels
02.2022 - 09.2023
INDUSTRIAL TRAINEE
Hilton Garden Inn-Saket
02.2021 - 04.2021
Bachelor of Science - Hospitality and Hotel Administration
State Institute of Hotel Management,Durgapur
Higher Secondary Education - Commerce
Gobra I. N. K. M. High School
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