Subhash Kumar Das
Ranchi Jharkhand
Summary
Dynamic customer relations professional with experience at Concentrix Daksh Services India PVT LTD. Expert in client relationship building and adept at handling complaints to enhance service quality. Proven ability to evaluate customer feedback.
Overview
4
4
years of professional experience
Work History
Representative
Concentrix Daksh Services India PVT LTD
06.2024 - 04.2025
- Evaluated customer needs and feedback to drive product and service improvements.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Customer Sales Advisor
Ayuda Solution Pvt Ltd
06.2023 - 05.2024
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Subject Matter Expert
ISON BPO SERVICE INDIA PVT LTD
01.2021 - 09.2021
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor's Of Arts - History
L.B College Mirzagung Giridih Jharkhand
Mirzagung Giridih 03.2024
DEO - Deta Entry Operater
Venture Skill India Pvt. Ltd
Kanke Ranchi Jharkhand 01.2021
Skills
- Customer relations
- Customer support
- Type industry expertise
- Client relationship building
- Client service
- Records management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Representative
Concentrix Daksh Services India PVT LTD
06.2024 - 04.2025
Customer Sales Advisor
Ayuda Solution Pvt Ltd
06.2023 - 05.2024
Subject Matter Expert
ISON BPO SERVICE INDIA PVT LTD
01.2021 - 09.2021
Bachelor's Of Arts - History
L.B College Mirzagung Giridih Jharkhand
DEO - Deta Entry Operater
Venture Skill India Pvt. Ltd
Similar Profiles
Bhavyashree HBhavyashree H
Quality Representative, Operations at Concentrix Daksh Services India Pvt LtdQuality Representative, Operations at Concentrix Daksh Services India Pvt Ltd
Hanisha DarisiHanisha Darisi
Lead - Analyst at Concentrix Daksh Services India Pvt LtdLead - Analyst at Concentrix Daksh Services India Pvt Ltd
Harsh KumarHarsh Kumar
Chat Advisor at Concentrix Daksh Services India Pvt LtdChat Advisor at Concentrix Daksh Services India Pvt Ltd