Subhash Kumar Gupta

PROJECT - RBC Support & Maintenance

• Led cross-functional teams to enhance service delivery processes and improve client satisfaction.
• Developed and implemented service delivery strategies aligned with organizational goals.
• Streamlined incident management procedures, reducing response times and increasing resolution efficiency.
• Mentored junior staff in best practices for customer engagement and service excellence.
• Facilitated communication between clients and technical teams to ensure seamless project execution.
• Oversaw compliance with SLAs, ensuring adherence to quality standards and timelines.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Spearheaded initiatives to optimize resource allocation, enhancing overall service efficiency and effectiveness.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.

PROJECT - ICS (Integrated Card Systems) API services

• Doing the analysis and giving Estimation
• Preparing High level Design (HLD), Detail Design (DD).
• Coding and Unit testing.
• Involve in the review of peers/team.
• SIT/UAT support.
• Mentoring the team members as required.

PROJECT - HLI-Corporate

• Maintaining coordination with stakeholders/customer to ensure comprehensive requirements capture.
• Responsible for managing L1/L2 production support team of offshore and onshore model and ensuring the stability of application.
• Involved in weekly status report preparation and status reporting calls with clients.
• Fluent interactions with application owner and tech lead.
• Closely tracking priority tickets and handling all the escalation.
• Adhering to SLA and escalation process.
• Mentoring the team members as required.
• Doing Estimation
• Doing the impact analysis.
• Preparing High level Design (HLD), Detail Design (DD).
• Coding and Unit testing.
• Involve in the review of peers/team.
• SIT/UAT support.

PROJECT1 - CLAIM ASSESSMENT PROJECT

• Create IA (Initial Analysis) & DA (Details Analysis) Document for the assigned program.
• Review IA (Initial Analysis) & DA (Details Analysis) Document for the assigned program.

PROJECT2 - BENEFIT SYSTEM

• Batch monitoring (give the support for all above given system).
• Resolve the ABEND.
• Provide solution for error out contract.
• Fix the data issues & code issues.
• Create change request package, TDF for code /job movement from one region to another region.
• Work on Service request and Adoch request.

PROJECT3 - AEGON SYSTEM TO HEALTH SYSTEM CONVERSION

• Requirements Analysis and Give the estimation.
• Analysis and review health system interface and create extract details.
• Create and review data mapping sheet.
• Prepare specification document
• Coding as per the specifications and standards.
• Writing and reviewing Unit Test Plans.
• Unit testing
• Code and Test Result Review

PROJECT4 - WMA UPGRADE

• Requirements Analysis and Give the estimation.
• Compare base. NIIT Change and 11.1 version of the module and copy book.
• Change the module and copy book
• Do the impacted analysis
• Recompile the all-related module
• Code and Test Result Review

PROJECT5 - DECOMMISSION OF OBSLETE SYSTEM

• Requirements Analysis and Give the estimation.
• Create the Archival list for the job, programs, Copybook, Files, Sort card, Mobius Reports and Zeke entry of the job.
• Create the Package for archival of the programs, Copybook and jobs.
• Create the TDF Document for the archival of package and files, sort card, mobius reports and Zeke entries.
• Create the CRQ for archival of Package, files, Sort card Mobius Reports etc.
• Create the completion reports.
• After archival of CRQ validate the completion Reports.
• Review the task done by the team member.

PROJECT6 - ADMI DATA COMM

• Requirements Analysis and Give the estimation.
• Do the analysis for problem contract and fix it in multiple regions like Dev, Test and Prod etc.

PROJECT1 - HLI-GBD-MSM

• Requirements Analysis and Give the Estimation.
• Prepare specification document
• Coding as per the specifications and standards.
• Writing and reviewing Unit Test Plans.
• Unit testing and System integration testing.
• Code and Test Result Review

PROJECT2 - TAS2000 TO VANTAGE 15.4 CONVERSION

• Requirements Analysis and preparing specification document.
• Coding as per the specifications and standards.
• Writing and reviewing Unit Test Plans.
• Unit testing of modules coded.

PROJECT - R & S REPORTING SYSTEM

• Requirement’s analysis and give the estimation.
• Create the reports per the requirement