Subhashree Behera

• Oversaw daily operations to achieve performance, quality, and service goals.
• Addressed and resolved complaints swiftly, boosting customer satisfaction.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Implemented high-reaching targets to propel company growth.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Oversaw daily operations to achieve performance, quality, and service goals.

• Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
• Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
• Identified new business opportunities through careful analysis of market trends and competitor activity.
• Collaborated with cross-functional teams to develop innovative strategies and improve overall sales performance.

• Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
• Optimized business processes to foster operational efficiency.

Scored 8.95CGPA on a scale of 10. Also was a part of research project in interfacial engineering during the tenure.

Scored 7.55 CGPA on a scale of 10. With summer internship in steel authority of India limited at Rourkela steel plant.