Subhashree Mahapatra
Hyderabad | Bhubaneswar
Summary
Detail-oriented and results-driven Deputy Manager with 4 years of experience at TATA AIG specializing in Accident and Health claim processes. Seeking to leverage expertise in data analysis and proficiency in SAS, SQL, and Tableau to contribute effectively to the organisation with strategic data analysis.
Overview
5
5
years of professional experience
Work History
Deputy Manager of Operations
TATA AIG GENERAL INSURANCE COMPANY
Hyderabad
04.2021 - Current
- Managed end-to-end claim settlement processes, ensuring accuracy and timeliness in claims processing for Accident and Health insurance policies.
- Conducted policy issuances and performed data auditing utilizing SQL for data retrieval and validation, ensuring compliance with regulatory standards and company policies.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased efficiency and customer satisfaction.
- Provided analytical insights and dashboards to the leadership to drive strategic decision-making and optimize claim settlement procedures.
- Facilitated training sessions for new staff members on relevant operational topics.
- Investigated escalated customer queries related to insurance issuance and helped getting them resolved adhering to planned SLA.
Operations Executive
TATA AIG GENERAL INSURANCE COMPANY
Hyderabad
02.2019 - 04.2021
- Created and updated operational documents and database records.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored performance metrics and responded to notifications daily.
- Drove alignment of team members, technology, systems and processes with strategic goals.
- Maintained accurate records of operational data and documents for audit purposes.
- Trained new employees on operational procedures and protocols.
Education
Post Graduate Diploma in General Insurance - General Insurance
Sikkim Manipal University
Bengaluru02-2019
B.Tech - Civil Engineering
Trident Academy Of Technology
Bhubaneswar05-2017
Some College (No Degree) - Science Education
Institute of Higher Secondary Education, SOA
BhubaneswarSkills
- Proficient in base SAS for statistical analysis and data manipulation
- Good knowledge of SQL for querying databases and performing data validation
- Experienced in data visualization using Tableau to communicate insights effectively
- Strong analytical and problem-solving abilities with a keen attention to detail
- Excellent communication and collaboration skills, with a proven track record of working effectively in cross-functional teams
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Deputy Manager of Operations
TATA AIG GENERAL INSURANCE COMPANY
04.2021 - Current
Operations Executive
TATA AIG GENERAL INSURANCE COMPANY
02.2019 - 04.2021
Post Graduate Diploma in General Insurance - General Insurance
Sikkim Manipal University
B.Tech - Civil Engineering
Trident Academy Of Technology
Some College (No Degree) - Science Education
Institute of Higher Secondary Education, SOA
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