Subhashree Sahu
New Delhi
Summary
Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.
Overview
10
10
years of professional experience
Work History
Quality Analyst
Capgemini Technology Services India Ltd
03.2022 - Current
- Performing daily audits and sending daily audit reports
- Preparing weekly and monthly dashboard
- Providing effective and constructive feedback to the agents and to help improve their performance
- Conducting briefing sessions weekly and refresher training as and when required
- Coordinating with the Operations team on process updates and any related information to be on the same page
- Displaying cool and composed attitude during rebuttals and discussions
- Taking initiative to improve process and quality mechanism
Senior Process Associate
Accenture Solutions Pvt Ltd
03.2019 - 08.2021
- Communicate with customers via phone, chat and email to help resolve the issues being faced
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
- Maintain customer records by updating account information
Operations Associate
SMC Real Estate Advisors Pvt Ltd
07.2017 - 02.2019
- Interacting with customers and associates
- Updating fresh booking in the system
- Generating MIS reports related to collection and workout
- Checking the pendencies of documents on booking
- Issuing of Builder Buyer's Agreement/Provisional allotment letter
- Endorsement/Transfer of units
- Checking and verification of brokers/dealers commission bills for forwarding the same to Accounts department
- Reminder to clients for payment of the outstanding over the phone and through emails
Operations Executive
Info Edge India Ltd
03.2015 - 06.2017
- Communicate with prospective clients & acquire them for 99acres
- Validate client information during acquisition
- Follow up of Clients
- Ensure that target conversions are achieved in the said period
- Liaison with various teams like Sales & Data Management to ensure effective customer handling
- Delivering quality service to the clients and working closely to maintain a good rapport with them
Education
MBA - Marketing
Amity University
01.2018
B.Tech. - Civil Engineering
Government College of Engineering (BPUT)
01.2014
XII -
Kendriya Vidyalaya AGCR Colony
01.2010
X -
Kendriya Vidyalaya Lucknow Cantt
01.2008
Skills
- Proficient in MS Office and Internet Applications
- Data validation
- Report creation
- Risk assessment
- SOP development
- Defect logging
- Root-cause analysis
- QMS
- QA methodologies mastery
- Correction action planning
- Lean six sigma
Languages
English
Hindi
Personal Information
- Date of Birth: 11/14/92
- Gender: Female
- Nationality: Indian
Timeline
Quality Analyst
Capgemini Technology Services India Ltd
03.2022 - Current
Senior Process Associate
Accenture Solutions Pvt Ltd
03.2019 - 08.2021
Operations Associate
SMC Real Estate Advisors Pvt Ltd
07.2017 - 02.2019
Operations Executive
Info Edge India Ltd
03.2015 - 06.2017
B.Tech. - Civil Engineering
Government College of Engineering (BPUT)
XII -
Kendriya Vidyalaya AGCR Colony
X -
Kendriya Vidyalaya Lucknow Cantt
MBA - Marketing
Amity University
Similar Profiles
KUMARI NIDHIKUMARI NIDHI
Associate Consultant at Capgemini Technology Services India LimitedAssociate Consultant at Capgemini Technology Services India Limited
Roopa NandakumarRoopa Nandakumar
Senior Consultant (Talent Acquisition) at Capgemini Technology Services India LimitedSenior Consultant (Talent Acquisition) at Capgemini Technology Services India Limited
Vasu Sagar AbishettiVasu Sagar Abishetti
Finance Controller at Capgemini Technology Services India LimitedFinance Controller at Capgemini Technology Services India Limited
Mrunmayee MehtaMrunmayee Mehta
Associate Consultant – Finance Controller at Capgemini Technology Services India LimitedAssociate Consultant – Finance Controller at Capgemini Technology Services India Limited
SAHIL BHASINSAHIL BHASIN
Deputy General Manager Sales at ADITYA INFOTECH LTD (CP PLUS)Deputy General Manager Sales at ADITYA INFOTECH LTD (CP PLUS)