SUBHASIS BANERJEE

Sortation Center Operation:

• Manage the day-to-day operations of the sortation center, overseeing the sorting and processing of incoming packages for outbound distribution.
• Ensure the efficient operation of sorting equipment, conveyor systems, and other machinery to meet throughput targets and service level agreements (SLAs).
• Monitor and optimize sortation processes to minimize errors, reduce cycle times, and improve productivity.
• Implement quality control measures to ensure accurate sorting and routing of packages to their intended destinations.
• Ensuring on time Inbound & Outbound connections as per the cut off's.
• Prioritizing SDD & NDD connections as per planned & coordinate with Line hauls for any spillage & salvage.
• Ensuring minimum breach in Customer Promise Day due to different factors pertaining to sorter rejections by doing reconciliations.

Line Haul Transportation:

• Coordinate the transportation of sorted packages between facilities (line haul), ensuring timely and cost-effective delivery to distribution centers or other destinations.
• Plan and optimize line haul routes, schedules, and resources to maximize efficiency and minimize transportation costs.
• Collaborate with carriers, logistics partners, and internal teams to coordinate pickups, deliveries, and transit schedules.
• Monitor and track the movement of shipments during transit, resolving any issues or delays to ensure on-time delivery.

Team Leadership and Development:

• Lead and motivate a team of sortation center and line haul operations staff, providing guidance, coaching, and support to drive performance and achieve operational goals.
• Foster a culture of safety, accountability, and continuous improvement within the team, promoting adherence to best practices and operational standards.
• Conduct regular performance reviews, set goals, and provide training and development opportunities to enhance team capabilities and career growth.

Strategic Planning and Optimization:

• Develop and implement strategic plans to optimize sortation center and line haul operations, improve efficiency, and reduce costs.
• Identify opportunities for process improvement, automation, and technology adoption to streamline workflows and enhance productivity.
• Analyze data and performance metrics to identify trends, track key performance indicators (KPIs), and make data-driven decisions to drive operational excellence.

Compliance and Safety:

• Ensure compliance with regulatory requirements, industry standards, and company policies related to sortation center and transportation operations.
• Implement safety protocols, training programs, and risk mitigation strategies to promote a safe working environment and minimize accidents or incidents.

Return Processing:

• Managing Zonal RC (99,500 Sq fit) & more than 1 lac SKU and 12 lacs of inventory with more than 300 work force in BAU and in peak 700 workforce including four AMs and 14 on role staffs.
• Supervise and ensure safe and efficient operation at RC,Processes on an average 30000 units & dispatches 7000/Daily in BAU and in PEAK 100000 units/Day (in BBD)
• Ensured to deliver all operational excellence speed metrics R2S, RI adherence within the limit.
• Supervising the receipt, inspection, and processing of returned merchandise, ensuring accuracy and efficiency in handling returns.
• Implementing quality control measures to assess the condition of returned items and determine eligibility for resale, refurbishment, or disposal.
• Collaborating with internal departments, such as customer service and inventory management, to facilitate the resolution of return-related issues.
  Team Leadership and Development:
• Recruiting, training, and coaching return center associates, providing guidance and support to ensure adherence to policies and procedures.
• Fostering a positive and collaborative work environment, promoting teamwork and morale among team members.
  Conducting regular performance evaluations and providing feedback to support professional development and performance improvement.

Process Improvement:

• Analyzing return center workflows and identifying opportunities to optimize processes, reduce cycle times, and improve efficiency.
• Implementing best practices and standard operating procedures to streamline return processing and minimize errors or delays.
• Monitoring key performance indicators (KPIs) to track performance metrics and identify areas for improvement.
• Inventory Management:
  Managing returned merchandise inventory, ensuring accurate tracking, labeling, and storage of items awaiting disposition.
• Coordinating with inventory management teams to reconcile returned inventory with system records and update inventory levels accordingly.
• Implementing inventory control measures to prevent shrinkage, damage, or loss of returned merchandise.
• Customer Service Excellence:
  Ensuring a high level of customer service and satisfaction in the handling of returns, addressing customer inquiries and concerns promptly and professionally.
  
• Resolving escalated return issues and complaints in a timely and satisfactory manner, striving to exceed customer expectations.
  
• Implementing customer feedback mechanisms to gather insights and identify areas for improvement in return processes and policies.

Operational Oversight:

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed all aspects of third-party logistics operations, including inbound and outbound transportation, warehousing, and distribution.
• Ensured the timely and accurate processing of orders, inventory management, and fulfillment activities to meet client service level agreements (SLAs).
• Monitored and analyzed key performance indicators (KPIs) to assess operational performance, identify areas for improvement, and implement corrective actions as needed.
• Coordinated with internal teams, external partners, and carriers to optimize logistics processes and improve supply chain efficiency.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Client Relationship Management:

• Served as the primary point of contact for clients, understanding their logistics requirements and providing customized solutions to meet their needs.
• Build and maintain strong relationships with clients, ensuring clear communication and alignment on service expectations.
• Proactively identify opportunities for value-added services and continuous improvement initiatives to enhance client satisfaction and retention.

Team Leadership and Development:

• Lead and motivated team members , provided guidance, coaching, and supported to drive high performance and employee engagement.
• Fostered a culture of collaboration, accountability, and continuous improvement within the logistics team, encouraging innovative solutions and best practices.
• Conduct regular performance reviews, set goals, and provide ongoing training and development opportunities to enhance team capabilities and career growth.
  

Process Optimization and Innovation:

• Identified opportunities for process optimization, cost reduction, and service enhancement within the 3PL logistics operations.
• Implemented best practices, standard operating procedures (SOPs) to streamline workflows, improve productivity, and drive operational efficiency.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Set aggressive targets for employees to drive company success and strengthen motivation.

Compliance and Risk Management:

• Ensured compliance with regulatory requirements, industry standards, and company policies related to logistics operations, safety, and security.
• Developed and maintain contingency plans and risk mitigation strategies to address potential disruptions in the supply chain and minimize operational risks.
• Conducted regular audits and assessments to monitor compliance, identify gaps, and implement corrective actions to maintain operational integrity.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Retail Store Audits:

• Performing comprehensive audits of retail store inventory to reconcile physical counts with system records.
• Investigating discrepancies and conducting root cause analysis to determine the reasons for discrepancies.
• Implementing corrective actions to address inventory discrepancies and improve accuracy.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
• Followed established auditing processes to meet internal and regulatory requirements.

Process Improvement:

• Collaborating with store management and operations teams to develop and implement inventory control procedures and best practices.
• Identifying opportunities to streamline inventory processes, improve efficiency, and reduce costs.
• Providing recommendations for system enhancements or upgrades to support more effective inventory management.
• Implemented loss prevention strategies, reducing instances of misplaced or damaged items

Documentation and Reporting: .

• Analyzed data to identify patterns in stock discrepancies, informing targeted improvements in warehouse processes.
• Generating detailed reports on audit findings, inventory accuracy, and performance metrics.
• Documenting audit procedures, findings, and corrective actions for compliance and reference purposes.
• Communicating audit results to stakeholders and management, highlighting areas for improvement and risk mitigation.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Ensured timely identification of discrepancies, addressing issues promptly to minimize impact on operations.

Training and Support:

• Liaised with finance department to reconcile inventory records against financial statements accurately and efficiently.
• Provided training and guidance to store staff on inventory control procedures and best practices.
• Offered support and assistance to store teams in resolving inventory-related issues and challenges.
• Served as a subject matter expert on inventory management systems and processes.

Team Management:
Supervising and leading a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards.
Providing ongoing training, coaching, and feedback to team members to enhance their skills, performance, and productivity.
Motivating and inspiring team members to achieve individual and team targets and objectives.

Delegated tasks to employees to enhance productivity and workflow.

Customer Service Excellence:
Ensuring prompt and courteous service delivery to customers, addressing their inquiries, complaints, and escalations effectively and efficiently.
Monitoring customer interactions to ensure quality service and adherence to established service levels and protocols.
Resolving customer issues and complaints promptly, escalating complex issues to higher management when necessary.
Performance Management:
Setting performance targets and KPIs for the customer service team, tracking performance metrics, and providing regular performance feedback.
Conducting performance evaluations and appraisals for team members, identifying areas for improvement and implementing development plans as needed.
Recognizing and rewarding top performers to foster a culture of excellence and motivation within the team.
Operational Efficiency:
Monitoring workload and staffing levels to ensure adequate coverage and efficient resource utilization.
Optimizing workflows and processes to enhance operational efficiency and productivity.
Collaborating with other departments and stakeholders to identify opportunities for process improvement and service enhancement.

Reporting and Analysis:
Generating and analyzing reports on team performance, customer feedback, and service metrics.
Identifying trends, patterns, and areas for improvement based on data analysis and making recommendations for corrective actions or improvements.
Providing regular updates and insights to management on key performance indicators and operational trends.

• Working Software- CRM,VISION,MINSAT.

Sales and Revenue Generation:

• Setting sales targets and goals for the store, developing strategies to achieve targets, and driving sales performance.
• Leading by example and actively engaging in selling activities, providing assistance to customers, and promoting products and services.
• Monitoring sales metrics, analyzing trends, and implementing initiatives to maximize revenue and profitability.
  
• Team Leadership and Development:
  Recruiting, hiring, and training sales associates, providing ongoing coaching, feedback, and support to enhance their skills and performance.
  Creating a positive and motivating work environment, fostering teamwork, and promoting a customer-centric culture.
• Conducting regular performance evaluations and setting development plans to support career growth and progression.
  

Customer Service Excellence:
Ensuring exceptional customer service standards are maintained at all times, resolving customer inquiries, issues, and complaints promptly and effectively.

• Implementing customer engagement initiatives, such as promotions, events, and loyalty programs, to enhance customer satisfaction and loyalty.
• Monitoring customer feedback and satisfaction levels, taking proactive measures to address any areas for improvement.
  Inventory Management:
• Managing inventory levels, conducting regular stock checks, and ensuring accurate stock records and replenishment processes.
• Monitoring product assortment and merchandising to optimize sales and ensure a visually appealing store environment.
• Implementing inventory control measures to minimize shrinkage and loss.

Operational Excellence:

• Overseeing day-to-day store operations, including opening and closing procedures, cash management, and security protocols.
  Ensuring compliance with company policies, procedures, and standards, as well as regulatory requirements.
• Collaborating with internal departments, vendors, and partners to coordinate promotions, product launches, and marketing initiatives.
• Working Software- VISION.