Subhasis Bhattacharya

• Imaginative & innovative individual with proven management, service, training, operation and new business development skills, volume & customer satisfaction, which illustrate the ability to combine cost control, revenue growth & improvements through effective staff training and motivation.
• Managed two no’s of dealers, their warranty, breakdown activity, PDI assurance, Service activity campaigns, workshop responsiveness, QOC monitoring,job card opening & closing time management activity etc. Defined & directed all activities with in a department. Analyzed and tracked performance of personnel by using control sheets & reports. Generated customer feedback data.
• Subject knowledge of support installations, commissioning activities, field troubleshooting/diagnosis and upgrading the campaigns while adhering respective quality standards and norms.

• Conducting process and technical training for blue and white blue collars both. Also conducting product awareness, maintenance training for fleet owners and drivers.
• Highly industrious and detail-oriented individual with hands-on experience in providing technical inputs to marketing for the purpose of pricing and freezing technical specification.

• Do parts planning on monthly basis for workshop.

e• Look after revenue generation of workshop.
• Recognized for following capacities:
o Superior technical analysis of failure products and that’s regarding report back to the manufacturing company.
o Developing products and maintaining any product information in an up-to-date and orderly manner.
o Ensuring personal safety and safety of colleagues and customers.
o Attending project meetings & reporting back to other members of the department as necessary.

• Result-driven professional with experience in entire gamut of advance Automotive Technology such as operations, maintenance management & mechanical amendment practices on HD vehicles.
• Having experience in Vehicle testing, Vehicle FE establishment, technical operations which involved planning and selecting appropriate equipment’s, services and techniques to achieve desired results in an economical manner.

•Managed six members of team, and take care of entire east.

•Conducting product upgradation campaigns.

•Superior analysis of technical failures and highlight to product development team.

•Diagnostic troubleshoot of vehicles and give prompt solution.
• Resolving customer complaints, establishing product performance.
• PME(Product Monitoring Establishment) monitoring, FE establishment of Key customers.
• Eicher Telematics activation monitoring for HD vehicles.
• Testimonial collection and boosting sales growth for the entire zone.

•Looking after key customers, around 50 vehicles.
•Attending technical challenges.

•Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions.

•Drafted failure analysis reports and prepared quotations for repair.
•Organizing product up-gradation campaigns.
•Vehicle Monitoring.
•Conducting FE trials and KMPL establishment.